We have been with Modern for many years and have never had a problem. If we have a question they…read morehelp out immediately. Their rates are the best. We have referred several people and they too are very happy. Great company with great knowledge, service and super personable people.

Everything is fine with the exception that the insurance card is too big for a wallet. Most…read moreInsurance Companies have a handy credit card sized insurance card.

This is a horrible business! We were long time customers and in 2019 we were charged $200 for our…read moretaxes and paid in full at the time we sign them as usual because they obviously wouldn't send them in for us until we paid and then they called back 5 months later and said that we never paid and want $200 more from us. I talked to Tanya their receptionist and she was loud and rude and had no idea what she was talking about. They are very unprofessional and have a slow turn around time. I wouldn't waste my time or money with this terrible business!! No Shanyn this was in February before COVID ever started. We went in person and signed and paid in person with a check. It wasn't until 5 months later you called and said we never paid. Because of that call I went somewhere else last year. There is no remaining balance but you still won't give me a copy of the taxes I paid you $200 to do. After 10 years with you, I was called a liar and treated like crap on the phone. I would rather give the IRS $43 for a copy and take my business elsewhere.

Shanyn is outstanding at what she does. I've never had an issue with her work performed for myself…read moreand my 3 businesses. Shes timely, compassionate and professional, not to mention one of the most knowledgeable agents Ive ever worked with. It's shocking some of the reviews I'm reading on here. I've personally been with Shanyn for 15 years and I know she has hundreds of clients completely grateful for her expertise and work. There is always 2 sides of the story.......Sounds like people that may not be taking accountability for their own actions and wanting to publicly pass blame. Be better humans, people. Sheesh.

This team makes me feel comfortable and confident in them. They don't promise anything but I…read morebelieve that they do all they can to assist you with your credit needs. I can respect and appreciate that. So far so good.

I have been saying since January that if I'm paying a company to address my credit report of…read morenegative items I would hope that some of that money is use to do what every one under the blue moon recommend which is to certify each and every mail out on my behalf.... although my feeling I gave this company a shot. Until I get exactly what I made very clear to this company about my concerns. Once received notification from a collection agency identifying this same fact , which in every sense of the word stated; it gives them the ability to never view your letters with importance,documents that aggressively cite law and legal terms with litigious intentions seriously. However it's considered laughable by many agencies do to my experience, yes appearing knowledgeable with what to say, but yet stupid to send a supposedly legal documentation without it being notorize nor signed with a wet signature of your own. Yet we scream for creditors to present a wet signature of ours as well? No matter what anyone tells you or how polished their excuses they believe themselves because its in their best interest or fits perfectly for their bottom line $$....just know it's absolutely not good in anyway to not have a record of your own or in your best interest to have paper work sent any where with out it properly being, "dressed to be addressed," To me that kind of process is just time consuming and cost you money every month, as the deductions from your account nor debt card continues for consecutive months that could have took only one month if it was done correctly on the first attempt? All the money we spend do to being lazy or just uneducated to credit law or simply spoiled by individuals doing what we choose not to do for ourselves is only problem we really have. Please question why you not getting your paperwork certified and stamped with a notary for the $64 that only cost you nothing doing it yourself ?(with already prepared documents?) Exactly $12 for Certified mail return receipt / and only cheaper for regular certified mail confirmation of delivery. Apprx: $6. Lesson Learn!!!

Sheri was amazing! I just started a new small business in town and wanted help out another small…read morebusiness, but I was blown away with professionalism. I had a few questions on accounting and taxes, and she was able to help in full detail. Sheri goes beyond and because of that I'm excited to bring all my tax related business here. Thanks again!​

I love FTF! I will recommend them to everyone! I have gotten my taxes done by Delisa for the last…read morefew years- she is very professional. I will continue to utilize Frogtown for my financial needs!

Danni is AWESOME!!! I had an issue with a person who claimed to be a Stoner Johnson client who hit…read moremy husband. She was so extremely helpful every step of my journey. She was patient, kind, and willing to help me find out what was going on by investigating further than I knew was possibly from my limited view. Thank you, Danni! We are hoping to get the money that is owed to us, largely due to your efforts. You have hired a gem!

Worked with a woman named Julie. Commercial Ins. Canceled my policy 4 days before it was to be…read moretaken out of my checking account. The money was still taken out, after a written cancelation was done. Julie said that our money would be returned by check in the mail. Over a month now of waiting for my refund, plus $2.95 for processing fee. I want it all back. Do I have to get my Lawyer involved in order to get my money?

Sally Stroud was amazing. She helped us navigate the complexities of the ACA Marketplace and found…read moreus a plan that worked for our family, well within our budget. She even took our crazy work schedules into account and met with us on a Sunday morning, during a snowstorm, no less! Sally's dedication to her clients is stellar! There are not enough stars available for this superstar.

Matt Vierk used to have an office in a building I also had an office in…read more (He has since moved - did he know something bad about the building, or building management change, that he did not share with me)? I thought having my insurance agent in my building would make it convenient for him to be my State Farm Agent for my home car, and office I was renting. That was probably in around 2015. Let me tell you "State Farm is NOT there when you have a claim. And MATT completely ignores you. I had a water claim on my home, and I never heard back from MATT, and state farm sent SERVPRO for my Clean-up - and they STOLE things. Matt, NEVER even spoke to me, let alone come to my house to see the damage. Then I had a MOLD claim in my office, neither MATT, nor STATE Farm, EVER got back to me (that was the First week in October. It is now the END of November and I have been ignored, except a note from Matt about my insurance payment. But what am I getting for my insurance payments? Certainty not any help from MATT, and only flimsy patronizing help from State Farm, after contacting higher ups.

Great staff, very helpful and knowledgeable when answering questions about coverages and premiums.read more

My 78 year old mother has been a client of Mullan since its original owner and has had a policy…read morewith Auto Owners for 60 YEARS. In June, she had a flood from her washing machine in the main floor. TO DATE - October 21, the repairs are still not completed and she has not heard from Kari or Mike at Mullan insurance ONCE throughout this claim process. When we inquired to them, they brushed us off. They were there to collect their premiums year after year, but when she needed them they abandoned her. Jeff Traudt at State Farm is a MUCH better option for clients of all ages and needs.

I don't know why, but buying insurance makes me nervous. I have lived in several different states…read moreafter graduating from college and so I have had to switch my insurance a few times. I guess that you can say that I have a lot of experience with insurance agents (and even internet companies), and unfortunately, I have had some bad experiences. For example, I thought I had good coverage with an online policy for my car (let's just say that the small green lizard was their representative) but then had an accident and found out that my coverage wasn't quite what I had thought. I had to shell out thousands for a repair...so much for "cheap" insurance! When I moved to Toledo I asked around about who I should choose for my home and auto insurance, and I consistently heard good things about Mullan Insurance. I also saw on TV that they had received some sort of award from the Better Business Bureau, so I felt that I could probably trust them. I decided to give them a call, and I was extremely happy that I did. What I liked the best was the fact that they have multiple companies from which they can choose, and so they were able to get prices from several different companies that could get me the best price. I also felt like they treated me as an intelligent human being, taking the time to explain the types of coverage and deductibles that I could choose from. I didn't feel like they were trying to pull the wool over my eyes with complicated insurance "speak"- they were happy to answer all of my questions and saved me money by finding just the right company for me. I appreciated that. They also helped get me several discounts that dropped my cost quite a bit. These are quality people, and I highly recommend them!