Scott and team did our pre-approval, and even after our offer was accepted and we found an…read moreunheard-of rate through a special offer with another lender, Scott was an invaluable resource guiding us through the process and making sure everything was on the up and up. I can't recommend him highly enough.

Scott is a true professional who is always one step ahead through the financing process! His…read moreinsight and experience is extremely helpful when navigating the options. I highly recommend having a conversation with Scott and see if you don't learn something.

I worked with Travis, who I highly recommend, the level of service is incredible. The difference is…read morethe personal touch. He made my mortgage loan experience feel like his top concern. Whether it's providing guidance or processing the loan, everything is done with such efficiency. You would never be able to find a bank that truly delivers this level of service.

Working with Sarah was a pleasure. She was able to expedite the loan process and helped me close…read morefairly quickly. I was able to reduce my mortgage by $300 a month. The esignature is a great tool to use to help speed up the process. Sarah was a great liaison to have, working with the underwriters. She made my mortgage happen under tough circumstances. I would highly recommend Sarah of Envoy. She was able to get me a good interest rate and terms.

My husband and I have been a Service Credit Union client for 5 years now and are extremely happy…read morewith everyone we have encountered at the branches in Pease, Newington, and Portsmouth. They have been courteous, helpful and very professional. The CD rates are the best around! I couldn't be more pleased with all the services they provide. Thank you Service Credit Union for your dedication to your customers and for all the support you give to the community at large in the fund raisers and donations you provide. J. Willson

Try a credit union they said. They're much better than the big banks they said…read more As much as I hate the politics associated with big banks, I'm beginning to think they are big for a reason... they can handle simple tasks. Features and Fees being better is a misnomer, particularly here... service here is HORRIBLE and it's no better a deal. I usually hold off on negative reviews as sometimes places have off-days or the occasional bad hire, but everything about Service CU seemed to be bad on a systemic level. In fairness to the tellers I've had to go through in person to get things done, I think they are simply provided no training.... and quite frankly they are less than useless. Officers on the phone aren't much better, when and if you can get an issue escalated. After 6 months or so, being tired of trying to getting things straightened out I closed my account.... or so I thought. The rocket scientist I spoke with never closed it, so fees mounted.. and mounted... and there's no winning that argument. A few years later it was a mark on my credit report that needed addressed before mortgage paperwork could go through. Extortion I tells yah! Beware a financial institution expanding as quickly and into such lavish buildings as this, its because they're ripping people off.

I've been a client of Federal Savings for more than 15 years. There was a time when they worked…read morewell with folks on a personal basis. They are small and often hold their own mortgages. (nice, but you pay a prime for that, sometimes more than a point of interest higher than other banks would charge). Over the years they have evolved into an ultra conservative group, rigid and non personal. They cling to their in-house guidelines, as if they have no flexibility. It's sad when the huge banks are more accommodating than this little 'community' bank. Save yourself some serious frustration and go elsewhere.

Until there's an issue, you don't really know how good or how bad your bank's customer service…read moreis... Well, I got to find out how bad FSB's customer service is first hand. For a relatively small bank that wants you to believe it's a local bank, it's amazing how much they ACT like a big, impersonal corporate bank. My first wife died with a few hundred dollars in an account. I was supposed to have been added to the account, but when I went to the bank they told me I wasn't. I showed them the death certificate and they told me that unless I had papers signed by a judge, I couldn't access the account. I explained that there would not be any probate as this was the only property at issue and it wasn't worth getting a lawyer and judge involved for such a small amount. They let me know there was nothing they could do. (The state let me know that it was up to the bank to decide what to do in these circumstances and that the bank certainly could have given me the money.) I then asked what they would do with the account and they told me that it would go in to a hold status and, if there was no activity in five years, it would be considered abandoned and go to the state. I asked if they would continue to take their fees every month for the next five years and was told no - while it was in that status, there would be no fees. Well, I continued to get statements for the account every quarter and there were fees taken out every month. I called each quarter for about the first year and tried to explain things to them. They "couldn't help me". I simply asked them that, if they were going to bleed the account dry with fees before turning it over, then don't wait - just take the money in one big fee and be done with it. I was told that they would never do that to a customer. (They simply couldn't contemplate that that's exactly what they were doing!) I continued to call once a year for the next four years and got the same runaround, confusion as to what should have happened, and sob story that they'd like to help but couldn't. After five years passed (the time to consider it abandoned), the account still had about $100 in it, yet it was not turned over to the state. I called and was told that "I'm sure it will be turned over soon." I just called again (it's now been a total of seven years) and was told that the account was turned over to the state this past fall with $6.03 in it! Exactly what I asked them about in the beginning has now happened... They bled the account dry with fees and then turned it over to the state when it was empty (almost 2 years after the deadline!). I will never bank with FSB. You should never bank with FSB. The people in the branches are nice enough, but they are puppets and have no freedom to actually help customers. This bank wants you to believe it is a local bank and they care about their customers, but they are run like any big, corporate bank - they just don't have any of the perks that you can get with an actual big bank!!!

By far the most pleasant experience I've ever had with a lender, and it's not even close. Jamie…read moreworked day and night to make sure our home buying experience was as seamless as possible, from getting us the lowest rate out there, to structuring our loan in a way that best fit our needs. Unlike so many brokers out there, Jamie doesn't offer up a cookie-cutter approach - everything was customized to fit our particular circumstances, and she answered every question we had along the way, thoughtfully and with expertise and insight. We're so grateful for all the work Jamie put in to make us happy and recommend her without reservation.

From the owner: Home loan programs designed to fit the needs of today's current and future homeowners. We have…read morecreated a streamlined process to make purchasing or refinancing your home as stress-free and easy as possible.