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    Professional Dry Cleaners

    4.0 (1 review)

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    Sutton Dry Cleaners

    Sutton Dry Cleaners

    (4 reviews)

    I dropped a once worn blazer in for cleaning and received the wrong one back, too large and very…read moreold. Of course I did not realize until I took it out of its wrapper at a wedding. When confronted with this and a clear break in their process, they became defenisive, suggesting it was from a different cleaners, even when faced with their own packaging. No attempt to deal with the situation was forthcoming. A more obnoxious pair of people in the service industry you couldn't meet.

    I have been a longtime customer (20 years), of Sutton Dry Cleaners and never had an issue with them…read moreuntil today. A pair of trousers I got taken up were still too long. I brought them back to be fixed and the manager, a black haired lady refused to believe they were incorrect. An altercation ensued in which she absolutely lost the plot with me completely unnecessarily. I stood up for myself and she bizarrely called the police on me and threw me out of the shop. I tried to reason with her numerous times and finally offered to pay for the trousers to be redone. She absolutely refused to engage with me to resolve the situation, amicably. I'm so glad it will be all on camera. Have never in my life encountered such aggression towards myself a paying long time customer. I don't know who the owners are but they really need to check how staff talk to customers when they have an issue with a garment not being correct. The manager needs to do a course in politeness and learn how to resolve a customers unhappiness without shouting back at the customer and inflaming things.. She kept accusing me of just wanting something for free which wasn't the case, I really just wanted to resolve the issue of the trousers that were too long. What inflamed the situation was her attitude was so aggressive towards me when I questioned her. She wasn't going to re do the trousers for free and after some heated words then I offered to pay to have them re-done. She would not accept this solution. She then called the police and threw me out of the shop pushing the money and the trousers off the counter back to me. I left the shop and went into the shop adjoined to pull myself together, I was in tears at this stage where the man who owns the next door shop saw how visibly upset I was. He was very kind to me and told me that this is a regular occurrence and I am not the first person this has happened to. It was desperately upsetting. I have worked in customer service for 40 years and would never ever speak to a customer the way she did me. In the end, I tried to resolve it amicably and she simply would not speak to me kept asking me to leave.

    Professional Dry Cleaners - dryclean - Updated May 2026

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