I would not recommend this company as they had very poor customer service and their skill level was lacking.
After an intial phone call, Professional Appliance Repair scheduled a repair call during a four hour window, 1-5. Despite making myself available for this entire four hour period, this company did not show up and they did not call.
I contacted them the next day and they rescheduled my appointment. This time they showed up 15 minutes prior to their 1-5 four hour window. Luckily, I was home and the tech quickly checked my machine. After such, I was informed that I needed an expensive new pump. I was told that they would call me with an estimate within a day or so.
I shouldn't have been surprised when they did not call back for 12 days. After waiting for several days, we made other arrangements and determined that their diagnosis was incorrect. I did not need a new pump, rather a hose had been clogged with a sock, a simple fix.
All in all, I was very disappointed with the level of customer service at Professional Appliance Repair. Additionally, the skill level of the technician was lacking. I would not recommend this business to anyone. read more