I have lived in Lincolnwood for over 8 years and have enjoyed this park immensely. I hate to give it such a low rating, but there was nowhere else to post about the POOL specifically.... here goes.... (I'm hoping Lincolnwood Parks and Rec sees this)
DO NOT GO TO LINCOLNWOOD POOL!!
While it's clean and refreshing on one of our ridiculously hot summer days, I have had SO MANYYYY horrible experiences with the staff that I have to say something.
I understand that they check ID's to ensure that only residents and residents' guests are entering... understandable... What initially began my hatred for the staff here was when I visited with my little cousin who was about 12 years old. He was from another country and had just moved to the area with his family. After trying to show them a piece of mail to possibly get him the resident pricing, they denied and that was understandable. What enraged me was that instead of just saying "Sorry, he still needs legal proof that he lives here, the mean mean old lady working there (CHRISTINE) started giving a non-english speaking boy the third degree, trying to quiz him in order to find out if he really was a village resident.
WHY WAS THIS NECESSARY?!?!!?
It eventually turned into a verbal brawl between herself and I, but I let it go.
What bothers me the most about this whole situation is that Christine is just the prime example of how rude the entire pool staff is. All of the people working at that front desk are either very young teens who have NO sense of customer service or even the ability to SMILE... or they are that mean old hag, Christine. (whom, I believe, only has that job because her husband works for the Village Police Department)
The last time I visited (in July), I had an ID that was about to expire this upcoming September. The 15 year old working on that day refused to let me in because my ID "expired in 2011". I kept asking her to please look at the date because, while it is 2011, it is not yet September. She didn't get it... It took me 5 minutes of arguing and explaining to her that she can't read or do math, for me to finally get in.
IN CONCLUSION...
Proesel park... not so bad.
Lincolnwood Pool... HORRIFYING!
I have never been treated nicely or fairly by the staff, and no one there (Not even management) seems to care about what their employees say or do to customers paying up to $15 to go to a swimming pool.
We were discriminated against, and they did nothing.
PLEASE HIRE SOME NICER STAFF AND LEARN SOME ETIQUETTE! read more