PLEASE Read This BEFORE CHOOSING Cancun Dental Specialist…read more
Picture this: you save money for months--or even years--to travel to Mexico and finally fix your smile. You put your trust in a clinic with your natural teeth, believing that if something goes wrong, they will stand behind their work. Unfortunately, that was not my experience.
I traveled to Cancun Dental Specialist to restore my four upper front teeth. My treatment included two crowns and two veneers, and I trusted the recommendations made by their clinical team.
Within days of the procedure, I noticed that one of the veneers already had a small defect. It didn't feel or look like the others, and I reported my concern to the clinic shortly afterward. By that time, however, I was no longer in the country, making an immediate return impossible. Because I notified the clinic as soon as I became aware of the problem, I would reasonably expect that communication to have been documented in my clinical records as part of my treatment history.
Over time, that same veneer eventually suffered a partial loss of material in the exact area where the original defect had appeared.
The most disappointing part has not been the restoration itself, but the way my case has been handled.
I have provided clinical photographs, X-rays, my current dentist's treatment estimate, and a detailed explanation of the timeline of events. Despite this, the clinic has declined to submit my case for clinical review unless I first provide a written dental report documenting the diagnosis from when the problem first appeared.
The problem is that the defect first appeared several years ago. Requiring a report documenting what was observed at that time is, in practical terms, asking me to produce documentation retrospectively--something that simply cannot be done today.
Another disappointment is that the main reason I sought treatment was to improve the appearance of two root canal-treated teeth that had become discolored. Despite the treatment, that discoloration is still visible today.
After my treatment, I learned that many dentists recommend considering internal bleaching before placing veneers or crowns on root canal-treated teeth to help achieve a more natural and uniform result. Had that option been discussed with me beforehand, I would have gladly accepted the additional cost, because correcting that discoloration was the entire reason I decided to undergo treatment.
After seeking a second professional opinion, I was informed that, given the current condition of my teeth, the recommended solution would likely involve crowns rather than veneers. That means correcting this situation today could require a significantly more extensive and considerably more expensive treatment than the one I originally underwent.
Medical tourism requires an enormous amount of trust because once healthy tooth structure is removed, there is no way to reverse it. Patients rely on the clinic not only to perform quality work, but also to respond fairly when concerns arise.
I understand that warranties have limits. However, my concern has NEVER been about asking for a warranty years later. My concern is that the issue began almost immediately after treatment. I reported it to the clinic as soon as I noticed it, but I wasn't in a position to travel back to Cancun so the restoration could be evaluated and the problem corrected. In my opinion, any fair clinical assessment should take that history into account rather than rely solely on documentation that can no longer be obtained years later. Despite the evidence I have provided, my case has still not been reviewed by the clinical team.
If you are considering traveling here for dental work, ask yourself one simple question:
If something goes wrong after you return home, will this clinic genuinely review your case based on the available evidence--or will the passage of time become more important than the evidence itself?
I sincerely wish my experience had been different.
