Quick turnaround for dry cleaning a sweater. Cost was an inflationary $7.45. Location was in Roseville, Mich. Unsure why Court St is titled. read more

One of the worst sites of the proclean change. Two rows of unusable washing machines and need a good cleaning.

I took my drapes there. Pinch pleat drapes, they counted the pleats based the price on steaming the pleats. $80. They ruined my drapes dry cleaning them. The drapes were ironed sort of. No pinch pleats anymore. The manager used the excuse "Our machine that does that is broke. I stated I was charged per pleat. No recourse no management to talk to. Supervisor stated Its what it is. Yes it is I replied. I will never use this dry cleaning business again. Worst customer service I have ever had. Do Not use this dry cleaner or your things will be ruined. Bad Business practices~no recourse Mgt. delirious Laugh at ripping people off read more

At the Flint/Burton location, worst customer service EVER!! I picked up my shirt order the previous week. When I went to wear a shirt a few days later, all the buttons were shaved or ripped off. I've never seen anything like it. When I went back to the location to show the staff, the so called "manager" said I had animals in my closet. I couldn't stop laughing. It was the most IGNORANT statement I have ever heard!! Even the button threads on the shirt are pressed, indicating the buttons were removed prior to the pressing process. She would only say "you have an animal in your closet." She obviously does not belong in the customer service industry. Will NEVER go back to a Pro Clean cleaners if this is the service they provide, nor will any of my relatives, as I relayed this story to them. I was a self business owner. I know how to treat customers, and how to hire staff that does as well. This person has absolutely no people skills or customer service skills. I cant believe she is in a position to service customers. Its not the money for the shirt, but the principal of my shirt being damaged and IGNORANCE of this person to insult me by insinuating there is an animal in my clothes closet. UNBELIEVABLE!!!!! read more

EDIT: The management has really cleaned this location up in the pat 2 years or so. New Super gigantic volume pro dryers, most regular machines fixed. One of the grumpier long time employees has since left. It's definitely improved, and at least on par with other laundromats in the area, even, better than a few. -------- Poor customer service, poor machine maintenance, often dirty. Out of 7 visits (our dryer was broken) to Proclean in Flint on Court St, we encountered problems on nearly every visit. Why did we return? First, it is a mile from our house. Secondly, Proclean forces it's customers to deposit money onto pay cards, in order to use their facilities. So, the money has to be used or lost. Oh yeah, the card that costs them 6¢ costs you, the paying customer $2.00. The staff at Proclean is there to punch the clock, pass the time, drink coffee, and read magazines, not assist customers. Their responses to our family's problems varied from "nope" to "nothing we can do" to "I will let someone know about that" on most occasions. If a customer asks a common question the employees act as if the customer is trying to somehow get over on Proclean for a few quarters. More basic questions are treated with derision and an attitude that we, the customers, should really not be asking something that even the most simple-minded idiot should know. On one occasion, the male manager accompanied us to a dryer and added the credit ($2.00) that one of Proclean's many poorly maintained dryers erased, insisting that it all be added to the same dryer, and if we didn't use it all, come back and find him. On another visit, my 5 year old daughter put a quarter in the quarter-push game machine and 2 quarters plopped down, except didn't come out. I brought this to the attention of 2 different employees, the second of whom told us about a "trap door" that we were supposed to automatically somehow know about. I asked her if when this trap door is down the winning player just doesn't get their winnings, she said "yes". I asked if there was a 'tilt' or 'out of order' sign or any other way to know the trap door was down- beyond what she showed me, and she said "no". When I asked her if my 5 year old could get her quarters, her only response was "Nope". On 3 of the 7 visits trash cans were overflowing with various trash, including clothes! Guard your clothes at Proclean in Flint, or they may be discarded by staff! Don't try to visit any of the other establishments in the strip plaza, or go to your car, you may find a rude suprise. Luckily, I've always had my phone, or something to read, so no disappearing clothes for me. Currently approximately 11 of 32 dryers are officially "out of order". Others have rotten smells, or don't heat up well, but do not have "out of order" handwritten, ripped pieces of paper taped to them. Interestingly, the next to last visit, there was a repair man fixing a few of the dryers, so 11 out of 32 was closer to 17 a few weeks ago. The washers are equally as unreliable and unmaintained. Other Proclean franchises seem to do a fine business, and the branches I visited in the Detroit, Michigan area in the distant past (early 2000's) were just fine, well managed, clean, with reliable machines, and friendly employees. The Proclean in Flint, Michigan, on Court Street, however is to be avoided at all costs, unless absolutely necessary. read more

This is where I usually go for dry cleaning. I keep going back because I don't know of any better place, but it's really not very good. Several times I've had buttons broken on my suits as a result of their dry cleaning process. On the bright side, one of the employees sewed on a new button for free the last time this happened. Other than that I haven't had any major problems. Prices are average. Customer service is ok most of the time. read more

This place is a money hungry, I had some drapes cleaned had a 25% coupon and the lady took the coupon and said I couldn't use it. the coupon was not expired and was valid. And charged me $56.00 for cleaning the drapes. I'll find else where to get the rest of my draperies clean when I get to the other rooms. there was no reasonable reason she couldn't take the coupon it was valid until the 26Th of the mouth and was there coupon. I hope the manager reads this, I've been a good costumer for many years. read more