All hospice agencies are NOT the same. My mom's doctor referred us to an agency when Mom's health went into a steep decline, and we signed up. I wasn't thrilled with them, but I had nothing to compare them to and in fact didn't even know that I could switch to a different provider. After a short time, the director of Mom's assisted living took me aside. We were having a lot of trouble getting phone calls returned, medications delivered, RNs to show up on the right day at the right time and so forth - just a generally frustrating experience. The director recommended that we switch to Procare, and I took her advice - she deals with hospice every day and knows who is good and who isn't. We switched to Procare that day, and the difference was huge and immediate. Procare had someone there within an hour. Some of the things that Procare provided that the other hospice did not included: -Great communication, both on the phone and in person. -Very fast response when there was a crisis - no more waiting for hours while Mom was in pain or agitated. There is no excuse for that! The other agency failed to deliver the medications for two days after the doctor prescribed, and then sent the wrong one. No such problems with Procare. -24 hour care at the very end when Mom could not be left alone (the other hospice would not do this, I asked). -"Yes, we will find a way" was the answer to everything we needed. This is so much better than "No, the law/the agency/the doctor/the whatever doesn't allow that". Of course there are rules, and they're there for a reason, but the mindset at Procare is that we will do everything in our power to help as opposed to looking for an excuse to do as little as possible. The nurses are the best ever. Jennifer is fantastic at what she does, extremely adept at both patient care and care of the anxious and upset family. When we had questions, or if medications needed to be changed, Jennifer would call the doctor immediately, and he actually answered the phone - no messages, no "I'll get back to you", none of that. Things were handled on the spot. THAT is caring, and I can't thank Procare enough. read more

These folks took spectacular care of my Dad. They were kind, patient, knowledgeable. They didn't just drop by, take his stats and leave. They sat with him and talked to him for a half hour, forty-five minutes about whatever came to his mind BEFORE they began to talk to him about his health (look for Laurie. They're all great, but you can't do better than Laurie). It helped with my dad because he trusted the medical people so little, but it's easier to have someone you're already kind of friendly with to start taking your stats. We became very attached to them. When someone is taking care of your loved one, it helps to have that sense of attachment and bonding. It makes it easier to trust them, which is why it's nurtured, I'm sure. My dad didn't like to take pills. Was very suspicious of them, but ProCare worked with me so that the Xanax he wouldn't ordinarily have taken because 'blood sugar meds' or whatever we had to say to get the medication in him. The doctor was always easy to reach, and med adjustments were instant. A lot of agencies tend to treat caretakers like pesky annoyances to be swatted out of their way so the REAL MEDICAL GODS can step in and save the day. But with ProCare, my concerns and ideas were taken very seriously, if I said something wasn't going to work, they never questioned me, just did what was best for my dad. They didn't treat my suffering father like a junkie looking for a fix, as so many doctors do. If he or I said he was in pain, they gave him pain meds. Any medications related to the hospice diagnosis, supplies or devices we needed, ProCare arranged at no cost to us. They (the nurses, LVNs, social workers, doctors, whoever) usually came two or three times a week to check on him, but an on-call nurse was never hard to find and usually there within an hour. When the end was near, they were here every single day, and three times a week, they arranged for people to come in and take care of him for a few hours so I could sleep. When my father passed away, they handled everything. We had washed his body and dressed him in his favorite clothes by the times they got there, so they didn't need to help us with that, but they would have. They called the funeral home and had them come out to get him while we sat with him and tried to take in what was happening. A very sweet chaplain named Vincent was there to try to help us with the shock, and he wasn't preachy at all (for those of you who hate preachy). Made me wish he had a church of his own. You really can't get a better team of people for your loved one. The one snag involves me, and I didn't take a star away for this because they were there to take care of my dad, not me. My one caveat is not to expect any support from them once your loved one passes. It's been almost two weeks, and I haven't had a call or visit from anyone. It's hard, because you get attached and it would have been nice to talk to the people who knew him so well at the end, who worked so closely with you, who were in cahoots with you for the care of your loved one. But they don't get attached to you, so don't expect post-death support. And I know why they have to distance themselves- if they stay close to every family they care for, they'd be drowning in contacts. And they have to be available to care for the patients they can still help. I get that. Still, have a separate support system in place if you can, because ProCare can't be that for you. read more

This company is by far the best I have EVER dealt with. Our family needed care for my sis in law and the have giver her the BEST care she could possibly have. The nurses are incredible on call 24/7..they come and bathe her EVERY DAY!!We have wanted for NOTHING. Diana, Lori, Mary Ann, Christian and ALL the care givers from Pro Care deserve so much more than this review. PLEASE PLEASE PLEASE. .use them you will not regret one second of that decision. I also have a new found respect for Hospice and what they do. GOD BLESS THEM. And it is not just the care giving it is ALL the support they give you when you need it. THANK YOU PROCARE!! read more

Sometimes people are tired of hospitals or the doctor says there is nothing they can do. That is never a comfortable time and it wasn't for us. I have had to deal with two hospices and ProCare is by far the best. We were in crisis, reeling by the changes that were taking place in our family. But knowing that there was support to take us every step of the way was so comforting. The first hospice was all business and routine, and everyone acted as if it were their job. They were sweet and all, but you could tell it was a job for them. ProCare is different--night and day. Nurses took time to really listen to the way we felt. If we needed extra care, they were there. I felt as if we were the only family they had and that they took special interest in us. They wanted to provide anything they could do to help us. The social worker seemed genuinely interested in our family and helped us find the resources we needed. She would lean forward, and listen to every word we said. Even though we were not religious, the chaplain visits cheered us up as she came with a keyboard, and sang oldies with us. All the staff became friends, so that every one of them was there to talk about deeper things when we needed them. We particularly grew fond of the cheerful aides who gave our dad bed baths and rubbed him all over with lotion. They started out coming a couple times a week, but their visits got more frequent at the end. There was also a wonderful volunteer who sat with our dad while our hired caregiver took a shower, a nap or a walk. She stopped coming one day and we called and found there had been a misunderstanding. We missed her and was so happy that was straightened out and she started coming again. She was super---mature, giving, outgoing lady. I am so grateful to ProCare for the wonderful service in a difficult time. read more

Thank God for Procare Hospice! They have been a life saver for my Mom and our family. Warmest thanks to Lori and Christian, Ayme, Monique, and all the caring nurses and staff, truly Earth Angels, who are there on the phone and talk you through heartfelt events, and they have driven miles in traffic to help and support my Mom here at home. They provide on-going support in person and on the phone, even when we were under mandatory evacuation and had to send Mom off to safety. They pulled her through a massive stroke last year when the doctor gave Mom 3 months to live, here she is one year later due to the loving care of this team! They have a wonderful Chaplain Vincent, who came from Ireland like my Mom! Our thoughtful Social Worker, Walik, and sweet weekly nurse, Dinora, and David who come out to help with Mom's bed baths, Raquel who answers our calls and connects us to our Angel of the day for help in her sweet manner; they are all amazing and a blessing to us. They make sure Mom has everything she needs to be comfy and safe at home! God Bless this wonderful team who are always kind and supportive to us as a family! We are so thankful for Dr. Thompson and all of our ProCare Angels, they are highly skilled, family-centered, and have loving hearts! read more

My family and I found Procare Hospice to be a god send while my mom was deteriorating due to Alzhiemers disease. I know the care they gave her during the last half year of her life kept her as comfortable as possible. The nurses were excellent, we had one nurse caring for mom the whole time, she really got to know us and mom. Everyone was very supportive, from the aides who came to bath mom to the lovely social worker. I highly recomment this company. read more