I bought a truck bed cover from a third-party that had previously bought from and had installed by Protech audio. Tim went above and beyond the call of duty and drove to my location to install this bed cover on my vehicle. He then met me back at his office and made adjustments for a very reasonable price. I would definitely use them again. Satisdied customer TA Glasco read more

I've done business with ProTech Audio since 1987. That ends now. I brought my 2025 truck to them to have them remove the badging (Sierra, Evolution). Cost was minimal, only $200 before taxes...sounds like a good deal, right? WRONG! Everywhere they removed a badge, deep scratches. The "manager" is who pulled the badges off and mentioned the scratches and directed me to their detail guy to fix them. Detail guy told me they can't be fixed by him as they are way too deep. Went back and the "manager" told me the badges were quote "embedded in the paint" LOL. He then directed me to a local paint shop they use and when the paint guy spoke with him, he said "ProTech ain't paying for nothing". I went back to the store and asked to speak with owner Mark, whom I have known since the 90's and Mark REFUSED to come outside and speak with me. His "manager" hilariously tried to intimidate me by coming out and demanding we talk outside and tried to be aggressive with me. I guess because he knows I am a disabled veteran that I would be intimidated, but it gave me a good laugh as I left. Anyway, my relationship as a customer and really an ambassador of ProTech as I have directed people there for years, is OVER. Over because Mark, the owner, refused to be bothered to come out and speak with a long-time customer and ProTech would not even take ownership for the mistake they made. Mistakes happen, own them...My mistake was trusting ProTech with removing my badging. read more

I brought cab lights to be installed on my truck that did not already have them. I spoke with Tim and he said that he could do the job. I bring the vehicle in a few months later (due to Covid and Hurricanes) and he looks at the lights and says "I don't feel comfortable doing this job...I'm not doing it" and walks off. I understand if he realized he did not have the skill set but customer service doesn't take much effort - he was rude and was not interested in assisting with a solution. The young lady behind the sales counter was very nice and professional, on the other hand. read more

Pro Tech was suggested by Sylvia M from Billy Navarre. We have gotten a bed topper, floor mats and two cars tinted by them. Very nice and polite employees, would recommend them to everyone. read more

Pro Tech Audio - Daughters and mine cars, both done at Pro Tech - Car Stereo Installation Near Me - Lake Charles, Louisiana

BUYER BEWARE!!!!! OR BETTER YET SHOP SOMEWHERE ELSE ALL TOGETHER!!!!!!!!! Purchased a car audio system amongst other things. I asked for the hardest hitting 2 speakers they had with the amp to match. I ended up with an undersized amp and 2 of the worst sounding speakers they had, which of course did not hit hard at all. Less than 24 hours later I requested refund/exchange for just the speaker box with the two speakers in it. I was told that because it was an install there are no returns. The speaker box and speakers were all preassembled from the factory. So basically they took 60 seconds to set a box in the back of my truck and called it and install, and also the reason why I couldn't get an exchange or refund. I even offered to pay the restocking fee if that was possible and was rejected. I've been to pawn shops that sell used tools and equipment that came with some sort of warranty or return policy. I never waste my time with reviews but felt the general public needed a heads up on this one. If you do decide to shop here, good luck!?!!??!! read more