Called this company for a repair on a refrigerator. He told me it needed an evaporator fan. I had…read moreto decide between 125 diagnostic fee or 325 repair. I ended up choosing to have it repaired. The part was ordered and after 3 days, during which time I did not hear anything, i get a voicemail stating he was going to file civil papers against me for the diagnostic fee. I called back to have a calm discussion but he choose to berate me and curse at me if I didn't pay him his 125. He also said he would arrive at my home with police. DEFINITELY A SCAM BUSINESS AND DO NOT WORK WITH THEM!!!!

Mr Thompson came to look at my refrigerator. He said it needed a fan. I had to pay half of the…read morerepair cost up front so he would order the part. That was the last time I heard from him. He will not answer my calls or call me back. When I called from a different number, he answered but claimed I had the wrong number. Even though it's the number on his business card and the one he originally called me from to set up the first appointment. So now I will have to take him to small claims court to get my money back. I can't afford to just let him keep it due to being on disability. Thompson appliance repair is a scam.

Arrived on time and evaluated the problem. Gave us a quote…read morebut we decided to replace the appliance instead.

I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Rod was great!! Showed up on time. Very friendly and knowledgeable. Would definitely use…read moreAffordable Appliance Repair again!!

Rod Coty beats all competitors in his pricing,politness, and professionalism. I was in dire straits…read morewith my dryer and he saved me at least $100.00 dollars. For an old unit it has new life. Roy was on time and diagnosed the problem in exactly 5 minutes. Yes! "WOW!!". I highly recommend to all who want to save money and get its worth.

Very easy process from scheduling and paying for services. Quick response time!!! Will recommendread more

BossFixAppliances did a great job fixing my dryer. The repairman came on time, quickly figured out…read morethe issue, and had it working again in no time. Very professional and reliable service - highly recommend!

Very professional and polite on the phone and especially in-person. I felt very comfortable w/…read moretheir technician being in my home and that he paid close attention to detail. I highly recommend ABC Appliance Repair.

After eliminating what would have been less costly possibilities, Nick was able to repair our GE…read moreoven. A quick second opinion from another outfit quoted several hundred dollars more than Nick ultimately charged for the repair. I recommend ABC Appliance Repair and will call Nick should anything else need repair.

Herman fought Friday evening traffic to come out and patiently fix my fridge. This company is…read moregreat ... use them !

I am so thrilled with the job Rick did on an install of a new wall oven and microwave combo I…read morepurchased. He promptly called me from my request and was able to set up the installation for the following day at a very reasonable cost. He had everything he needed to make some necessary adjustments and hauled everything away and left a spotless jobsite when finished. He was very knowledgeable about the job and the product and I would call him again in a heartbeat for installation or repair! I regret I didn't get his assistant's name but these two were simply the best!

Gary was fast getting to us. He quickly diagnosed the problem and fixed it and the repair cost was…read morereasonable.

Gary runs a small, local business in Troutman/Statesville, NC area. Gary checks and returns phone…read moremessages in the morning and late afternoon. During the day, Gary is giving customers his undivided attention. Gary checked out my leaking washing machine and said it was a sturdy washer. He said that it would last longer if I limit to fill the basin 3/4 of a load. He left it up to me whether to replace or not at this time. My dishwasher was making a high-pitch squealing sound. Gary looked over the unit and saw that, in addition to the bad bearing, the seals inside the dishwasher were leaking and the floor underneath was wet with water. I could not see the floor because of the panel. I am grateful to Gary that he was able to give me the facts (not a sales pitch) and let me make the decisions. I appreciate that he was thorough, knowledgeable and gave me options. I would definitely use Gary again!

Jason was great. Gave me a call to confirm. Gave me another call that morning with an updated ETA…read more Listened to what was investigated so far. Quickly came up with a solution that fixed the problem and saved me money. Job done with high marks. 5/5 stars, would hire again.

Their website indicates they service Bosch washing machines. I messaged them at night as my Bosch…read morewasher stopped working. I called in the morning again told they work on Bosch, and then 2 hours later I receive a text stating they do not. A total waste of time and complete misrepresentation of their skill set. NO stars in my experience

Fast service. Was able to come out same day. Would've gave 5 stars but I feel pricing was…read moreunreasonable considering technician was done in 10 minutes. had some things stuck in dryer which is what was causing it not to spin. Tech cleaned those things out and was done. Received call from manager Dana in reference to my complaint about pricing. She was very understanding and contacted the owner. We were able to come to an agreement on pricing that was more reasonable. Please to do business With them again in the future. Would highly recommend them for fast and reliable service.

Got to my elderly mom's within 90 min for locked washer, very affordable service fee. Efficient…read moreand professional work. Would recommend!!