I love Monica and Ben. I have been coming here for years! Last night I got a simple gel manicure. Black nails are my go to and she knows that. They have recently remodeled! It all looks so pretty! I would call ahead just to be sure you can get in, but they do take walk i read more

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Was hopeful that I'd have a great experience with my pedicure but, like so many salons today, the pricing is through the roof. The basic pedicure is no frills and that's fine, but the fact that it's $35 and then I have to pay $5 extra to have my callouses removed blows my mind and not in a good way. Nothing added to the foot bath, barely trimmed my nails down, no cuticle work, barely filed to shape them. Didn't even get my callouses on my big toes and I didn't realize until it was too late or I'd have gone back. Look, I get it, my feet are a challenge but for the love of all that's holy can someone just actually take some pride in their work and give the customer what they're paying for? Also, I wanted a gel manicure but they don't do builder gel so they told me to go somewhere else. 'Nuff said. Won't go back. The read more

I have been going her since last December and Monica always does a great job and she is so sweet. They try very hard to stay on schedule and will take walk ins but if you are wanting a specific tech you need to make an appointment to get in in a timely manner. read more

Worst experience ever. came in to get my nails done w my friend & immediately staff was so rude. they told my friend that she should never do her own gel nails herself because they looked bad. after that the lady yelled at me to go sit across the room after she told me I could sit by my friend. then when i tried to get help color matching she threw the nail palate at me to choose. when i couldn't choose quick enough for her she refused to do my nails. WORST service i ALMOST ever received. please do not support a business that only wishes to bring in a paycheck instead of caring about how they treat their customers & the quality of their service. read more

Pro-nails in Mattoon takes great care of me, even when they are busy [which is most of the time]. I wouldn't go anywhere else. Just make an appointment ahead of time and they do a fantastic job. Highly recommended!!! read more

If I could give this place zero starts I would. Never have I ever been so disrespected at a nail place, also within the first 5 minutes. They stated how my nails looked bad and unhealthy and how I shouldnt be doing my own nails because it looked bad. They made MULTIPLE disrespectful comments during the session. They also REFUSED my friends service because she took "too long to pick a color". my friend wanted dipped, but they didn't ask her, and they were going to do gel, but my friend said how she wanted a dip. The lady was exasperated and threw the dip colors at my friend, yes THREW them. My friend asked for help to find a red, the lady told her that "she just needs to look". Then my friend picked a color, they brought the WRONG color over, and my friend told them that it was a different color than she picked, and then the lady said " I CANT DEAL WITH PEOPLE LIKE YOU, I WILL NOT DO YOUR NAILS" They YELLED at my friend after telling her to sit down, that wanted her to move to another chair after they TOLD her where to sit and they even gave her a chair and they were rude about it. They told a dad, extremely rudely, that his DAUGHTER HAD TO LEAVE, she was sitting quietly on his phone, not being disruptive at all. Also my nails were quickly done and messed up. Also they state that they believe in KARMA, so if you don't get your nails done it's because something happened and you deserved it, like WHAT? EXCUSE ME, very unprofessional. read more

My best friend comes here often to get her nails done and she's never had any problems. She loves it here so I was super excited for a girls day out. She took me here and the guy doing my nails was pretty unprofessional, complimenting me an excessive amount, assuming I was a model or saying I should do movies. At first I was very flattered and it was making my day, but he proceeded to try and upsell me on everything after that. I decided to get a pedicure and then the deluxe because he was being nice, but then he rushed through the whole experience and told me my feet really needed work. It's been two weeks now, and my no chip polish has already flaked off on my toes, and my acrylics were rushed through and a little sloppy. My total was just shy of $200 and I was really disappointed with the experience. read more

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I started going here regularly and had almost no complaints until the last time I went. Each time I went they told me that I must make an appointment, yet I still had to wait sometimes up to 20 minutes while other people were getting in before me without an appointment. I could easily get past that if it wasn't for the awful customer service. One woman in particular was so rude, I left in tears! I am very insecure about my short nails and at one point, she pulled my hand over to the nail tech next to her and said "nail biter" and they laughed which I found extremely rude. I specifically asked for holographic nails (as pictured). When I showed her a picture of what I wanted she acted annoyed and told me to just pick a color. She did not listen to what I wanted and when I said something about her not using the holographic powder like I had asked, she was visibly upset and argued that I never asked for that. At first glance the nails looked good but the more I looked, the more I saw. They were uneven, lopsided, and way too thick! I literally had to file them myself when I got home because they were so uneven. This was easily probably the worst set i've ever gotten. The only exception is the man that works there, if you must go here make sure you request him! Other than that, I really wanted to like this place but if you're looking for great nails and great customer service, this is not your place!! read more

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Extremely rude and will yell at you for no reason. Do not do a good job with nails and are over-priced for the quality they give.

Love this nail salon!! The owners are nice and always fit my friends and I in as walk-ins for some last minute primping! read more

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Had a pedicure. It was "o.k." They were nice. But no communication whatsoever. I guess that's alright. I didn't go there to chat. I would go back. read more

I've been coming here on and off for like 2 years. My nails always look great and the owners/staff are really nice and typically remember me and ask about my life, no matter how long I didn't come in for. Now I'm going to bring my step daughter in tomorrow. She has never had her nails done and we are pretty excited. Can't wait. read more

I've been coming here every two weeks since March 18' and I love everyone so much. The owners always make me feel welcome the pedi girls always make Convo easy and my nails look bomb. I literally get compliments all the time. read more

very unprofessional.!! Was always not always this way. But now it has turn another direction just rude and crude. Please try giving your hard earned money to salons that value your business and money. I have never written a bad review but this business has turn a bad direction read more

The service here was fantastic however I've had my nails done for 2 days and 2 of the acrylic nails already came off. I did get my nails long but they've never broken this fast before. The guy that did my nails even put extra acrylic on the bottom of them and told me they wouldn't break from any angle. I live over 2 hours away from this facility do it's not like I can just come back. Wouldn't really recommend read more

I went to Pro nails today. I asked for a full set. They took the old acrylic nail stuff off, without adding any tips because the man said my real nail was salvageable and good to use. Anyhow, I got 3 fingers painted with dark gray, 1 finger painted with light gray and my ring finger painted in silver and they charged me over $58.00. No nail art, no special designs, or no extra stand out colors either. They justified the price change because I chose 3 different colors, which any of you that have had nails done before know that it don't take anymore from 3 different bottles of color to do than it does 1 bottle to do all the nails the same color. I've been going to this same place over 2 years and was offended they would ask so much. I've never had to pay more than $40 there before (P.S, and I usually tip very generously). I will never go back to this place and give them my hard earned money after they asked so much. I didn't even give me artificial tips that I had originally asked for to boot. They covered my original nail with the acrylic powder and shaped them before painting which caused my fingers to be terribly sore this evening. I would have recommended this place to anyone before but after my experience today, I wouldn't no longer recommend them to anyone unless you are ready to just throw your money away! I work hard for my money and don't mind paying for something that is well worth the price but the nails I got today were by far NOT worth $58.00. read more

Pro Nails - Nail Salons Near Me - Mattoon, Illinois

Customer service lacks in every aspect. Manager said I wasn't a good fit for the store because their nails broke after a day. I approached the calmly and tried to come to a resolution but was instantly met with a condescending attitude and was told to just go to a different shop after they repair it this time. I was highly dissatisfied and will not return, and suggest that everyone takes their business elsewhere! read more

Very rude the owner literally dismissed my son and I. We walked in and I started to look at the prices and he said what do you want, I replied I'm just checking the prices that's all. Well fine we are busy come back later bye. I was shocked my son grabbed a piece of candy while we were in the and the man yelled can't is for customers. I replied I was going to be a customer but she shot me away and that was completely rude and how you just talk to me and told me to just go away and he says you know what we don't want to hear we don't want your kind here. My child literally said mom lets leave I said no problem, my son maid the comment is it because I'm mixed and your black or maybe the guy was having a bad day mommy, No matter what you don't treat possible customers or people entering into the store that way I've been in customer service and marketing for years and even if it is a mom and pop store you should be treated with respect no matter what your color, gender you are! Very rude the owner literally dismissed my son and I. We walked in and I started to look at the prices and he said what do you want, I replied I'm just checking the prices that's all. Well fine we are busy come back later bye. I was shocked my son grabbed a piece of candy while we were in the and the man yelled can't is for customers. I replied I was going to be a customer but she shot me away and that was completely rude and how you just talk to me and told me to just go away and he says you know what we don't want to hear we don't want your kind here. My child literally said mom lets leave I said no problem, my son maid the comment is it because I'm mixed and your black or maybe the guy was having a bad day mommy, No matter what you don't treat possible customers or people entering into the store that way I've been in customer service and marketing for years and even if it is a mom and pop store you should be treated with respect no matter what your color, gender you are! read more

sunday was about the fourth or fifth time i've been there and i love it!! it's my new #1! i called & didn't realize it wasn't open yet, but right when Pro Nails opened they called me right back. that surprised me so much; i've never had a place do that! also, i asked for one thing on my nails already knowing it would be hard, but she made them look beautiful! i love my nails right now, thank you! read more

First and last time I will ever go here. A friend recommended this place and after getting a gel fillin she a pedicure with no designs my bill was $63. I was shocked considering they told me a fill was $30 and a pedicure was $25. After, looking at my nails I saw my edges were terrible and sloppy. I had air bubbles on my nails. I went back to talk to the owner about my nails and my bill. He told me it was $5 to get the razor and I told him no one told me this. His reply was the guy doing my feet always tells people. I said oh him holding the razor up and mumbling something to me was him telling me it was $5. I looked at him and said do I want that? He shook his head and I said yes. I mean in the 15 years I e been getting pedicures I've never paid extra fur the razor. I feel that's half of the reason why people get them. The owner then told me it was $3 fir my nail repair. I was like what nail repair? He said she did a repair and I replied no she didn't. He said oh she said she did must have been for your cutdown. Your nails were long then. News flash they were not long and she trimmed them down a little. Again, in 15 years I've never been charged for trimming my nails down some. He said he wasn't going to argue with me. Didn't even address how crappy my nails looked! I will never go back and will never recommend this place! Don't waste your time! read more

Hadn't gotten my nails done in a long time so I decided to go into pro nails. I was going to get the basic set but the nail tech recommend that i get the pink and white set so I did. Afterwards, my nails were so sore from filing them too much, that I could barely button my own jeans. Then, after a week a nail broke but I was told these nails were less likely to break. Went to get it fixed and he just filled the part that broke off without filing it down to make the break less visible. So anyone can see where the nail broke. The nails looked rushed and unprofessional. Never going back. read more

I just had my nails done and my eyebrows waxed. First off, they were very pushing with trying to get you to have more done than what you came in for. All I wanted was my polish taken off and they were very adamant about giving me a french manicure, which I did not want. We settled on a coat of polish that I liked, but they did not hide their dissatisfaction that I didn't agree with them. And as far as the eyebrows go, lets just say they took off way too much off and my eyebrows are currently uneven. My only fix I have is to let them grow out. I am a very dissatisfied customer and I will never return. The nail technician asked where I had my nails done last (because I had shellac) I told them Jackie's nails and all they could do was bad mouth them. It was very unprofessional of them. I would recommend going to Jackie's Nails. They are more professional and do not push you to have services done that you do not want. I personally have never had an issue with Jackie's nails, they may be more expensive but at least when I leave I am not frustrated when I should be relaxed. read more