A great local company. Aaron really helped us out! We got 2 3/4" of rain in 20 minutes... crazy for…read moreGJ huh? My basement started to get some water. This was during the evening, Aaron was able to come out very quickly and set up equipment to dry everything and cleaned up a lot of water while he was out. It was easy and super quick (for me at least). I am so glad I didn't give a giant company my credit card number before they would even tell me if someone was available. If I ever need help I know who I'll be calling.

Had water in our crawlspace that they were able to come out and remove. Very friendly and…read moreefficient.

They were right on time and did a very good job cleaning my carpets and furniture. Prices are…read morereasonable.

These guys were amazing! They are reliable, well, priced, and did an excellent job! Will be using…read morethem again!

Very good and easy people to work with. They went above and beyond to take care of are needs…read more Carpets and grout were done very well and also in a timely manner. I would definitely call them again and, recommend them to anyone who asks. Thank you

Chris and Megan did an incredible job. I knew my carpet needed cleaning, but had no idea just how…read moredirty it was, until they started extracting the soap (yikes). Carpet looks like it did 14 years ago. For the quality of cleaning, I'd have gladly paid more than I was charged. Highly recommend.

Technician Scott was very professional and knowledgeable. The pricing was reasonable and he didn't…read morecharge extra for services that other carpet cleaners nickel and dime you on. I'll definitely schedule services with this company again.

Their team came out and quickly diagnosed my dryer vent issue. This is the second time I've used…read morethem and both times they were punctual and professional.

My house is 1243 Sq. Ft. They measured it to be over 1380 sq ft and ordered flooring for that…read morearea. Then refused to take back the excess or to refund the money for the extra cost, which was a lot. They said there installer was on vacation for 2 months after I purchased the flooring so instead of waiting I hired a different installer. Because I did that is the reason they said they would not refund my money. On top of that, they ordered too much for my backsplash. Again, they would not return my money or take back the extra product which was very expensive. However, they didn't return the excess back to either so I could sell it myself, after I took it to their warehouse. Do NOT use these people. They will rip you off and smile while they do it.

Great store. Huge selection. Knowledgeable salespeople! Giant range of prices for all quality…read morelevels.

DO NOT HIRE THIS COMPANY! Initially they come across as very professional and dedicated to customer…read moreservice and installation. We hired them to replace carpet with LVP in bedroom and office. As a company that touts 40 years experience, they should have clearly known there would be a major difference in floor heights, ie removing carpet to install LVP next to hardwood or tile. Never offered in their bid a 1/2" plywood underlay that would have made the floors much closer to even. Instead they left us with 1/2" to 3/4" difference in 3 floor to door levels and tried to cover it up with inadequate transition pieces that would not even fit. Even their installer told us he had warned them of this improper installation but was told by both the sales person Rachel and the office manager to install them anyway! Needless to say once they realized installer had informed us of this concern, they pulled him off the job and never completed the transitions. They had the nerve to insist the original incorrect transitions were installed completing the job and were coming out to correct the poorly installed transitions was a mere "courtesy". They refuse to honor any warranty if we have transitions properly installed by any other means. Actually, they have held our warranty hostage which is illegal. They have been rude and hung up on our phone calls and refuse any further service since we called them out. Also,they demanded payment IN FULL before proceeding with the job. When we told them we'd go elsewhere if we couldn't pay part down, balance after completion, they reconsidered. We are so sorry we didn't go elsewhere. Then when the transitions were horribly and incorrectly installed, they refused to come replace them until final payment was made! Rachel even suggested we throw an area rug over the transitions to prevent trip hazards. After having other carpet/flooring companies come look at this issue, the bottom line is Inside Story laid the floors "substandard" but legally acceptable, without the necessary 1/2" plywood underlay that would have made the transition areas more even. The transitions they provided were inadequate from the beginning and they knew that insisting their installers lay them anyway even though they DID NOT FIT, they refuse to honor any warranty, a warranty we never received, for $6,600 worth of flooring, major trip hazards now exist and we now have to pay extra for transition installs to another company! There are legal issues here we are investigating. Their website states "love your floor or we'll replace it ". HA! DO NOT USE INSIDE STORY FOR YOUR FLOOR INSTALLS!!

We had a very good experience with Carpet One. Dane was so helpful and made it pretty easy to not…read moreonly pick out carpet, but to help us make it affordable. The install was very good also. I recommend them for a great carpet buying project.

We ordered a lot of carpet for a big commercial job. Bill was "on it" the entire time. He followed…read morethrough, was professional, fair, and delivered what he promised. He was a pleasure to work with. The carpet was great the installer super and the company as a whole was 5 star.

Joe arrived and did a great job on a very light colored carpet. We could not have been happier!!!…read moreHe helped us move around furniture so could get the best cleaning job on our 1600 sq footage of carpeted areas.!!! Pictures below. After. This carpet had a bunch of winter wear patterns that were cleaned beautifully!!! Thank you Fresh Start Carpet Cleaning.

Do not use this business. Joe did a bid to clean my tile, upholstery and carpet - he was great but…read moreapparently no longer works there. I scheduled the work to get done and I've had two failed attempts. On Monday they no showed with no communication until nearly two hours past the start time. Today the crew showed up (the only crew employed by Fresh Start according to them) and said they weren't comfortable cleaning tile, my shag carpet or my upholstered chairs. I'm glad they were honest as to not ruin my flooring and chairs. They recommended me to competitors in town. I've asked the owner/manager to call twice, and to date have had no communication. If they don't have the crews or ability to do the work, they probably should pause operations until they do. To make matters worse, one of the employees had mud caked to the bottom of their shoes and left pieces of mud everywhere they walked. So, I didn't get my tile or carpets cleaned but I ended up having to clean after they left. I'd give zero stars if I could.