I needed an instrument rental for my son and Betrand's was recommended to me by a friend. It was…read moresuch an easy and stress-free process. Just choose the instrument, the condition, and size if applicable. Add insurance to make things worry free, sign the contract, and you are done. If you go directly to Betrand's (not by link), they have a great deal where you can rent for 9 months and get 1 month free. That's enough for the school year. The instruments they rent out are the real deal. Not the cheap imitations you see on Amazon. A couple of days later, I get a call from Kira letting me know my rental is processed and ready to be picked up. The location is convenient and has ample parking. We get to the store and see that they are very well organized and knowledgeable. I may have paid a bit more per month than going through IPSF but it's 100% worth it. IPSF is a waste of time and they are not organized. What IPSF does is have you keep checking with them over and over again. Like others have mentioned, Bertrand's is a breath of fresh air. Pro-Tip: Don't use the link provided by IPSF. Deal directly with Bertrand's. There is zero hook up with the IPSF link.

In a day and age where customer service feels all but lost, this place just renewed my faith in the…read morecustomer service experience. Graham was so helpful today with my litany of questions and inquiries and went above and beyond the call of duty to help us find an obscure, hard-to-find instrument. Thanks Graham! It was a pleasure meeting you.

Fixing an ES-335 for the MVHS music program, I was unable to re-seat the output jack. Michael not…read moreonly re-seated it, but put in a new one for me. He did the work in hours, rather than the days I had spent trying unsuccessfully to do the job. Well worth the money spent. I will be returning to FM Guitar Repair in the future for sure.

Dan is awesome! He asks all the right questions and is very interested in getting things right for…read moreyou. Turn-around time was incredibly fast, 24-48 hours.... Unheard of. I haven't been able to test them out yet as I've been out of town, but if the quality of his work matches the pre-Lim's, I'm sure they will be excellent! Will report back once I test drive all three of them. Also, his charges were very reasonable.

We rented out a viola for elementary school music class. We paid a monthly rental fee…read more The viola we received was like new. We were so impressed with the service, the product and the pricing. Dropping off at the end of the school year was easy peasy and all the staff were chatting with us and so friendly. Highly recommend if you're unable to get your hands on an instrument at the school.

I recently visited Irvine Art and Music to select a new GS Mini-e Mahogany, and I couldn't be more…read moregrateful for the assistance from Gabriel. His help was incredibly valuable and made the experience both enjoyable and stress-free. Gabriel was patient and knowledgeable, introducing me to several options and allowing me to hear and understand the subtle differences in each guitar. He didn't rush the process and ensured that every choice was tailored to my desired style and size. The GS Mini-e Mahogany turned out to be the perfect fit for my emotional storytelling music. Thank you, Gabriel, for your excellent service and for making this a memorable experience!

Mission Viejo Guitar Tech services did an excellent job on getting my guitar back in shape. I had…read moreissues with my tuners that were missing screws to the plates that hold them down onto the headstock and several that were loose. While consulting with him he noticed several other issues ( The saddle not orientated properly during the original build, a burr on my B string tuning peg that was cutting and breaking my string, the action on my guitar was too high making playing more difficult.) All of these were solved by him in one day along with vacuuming out the inside of my guitar and cleaning and treating the wood. I was super impressed with his professionalism and attention to detail. Will be back. My guitar looks and plays better now than when it was brand new.

Wow!! What a find for a guitar tech! Dan has Amazing quality work, fast communication and he's…read moreknowledgeable. A true professional. Brought in a guitar and a bass and the setup and adjustments exceeded my expectations. It's the best my guitar has felt in years!

I've been coming to Laguna Hills Music since I first started playing guitar about 16 years ago, and…read morethey're still just as great today. John, the owner, did an amazing job setting up my Taylor 324ce Blacktop acoustic. The string height was too high, and he clearly explained what adjustments he would make to improve the playability. He contacted me quickly after I dropped it off to let me know the setup was complete, and the difference is incredible. My guitar plays better than ever. Highly recommend. 10/10.

Excellent instructors and great music shop. Owners is very professional. And will tune…read moreinstruments you buy from them. A++

As soon as I walked into the store, a staff member greeted me and offered help--even though he…read morelooked busy handling some paperwork. He asked what I needed, and I explained that my acoustic guitar had a broken peg tuner. I already had the replacement part with me, so I handed it over. Instead of jumping straight into recommendations or upselling, he immediately tried to fix it on the spot. Once he confirmed it was repairable, he quickly cut the string, replaced the tuner, and got everything back in place. The whole process took less than 10 minutes! I live in Carson, so driving out to Lakewood and getting it fixed the same day was such a relief. This guitar isn't for professional use--it's for my daughter who's just starting to learn--so having it ready right away saved me a lot of time and hassle. He even tuned it by ear in seconds, which was really impressive. Overall, a smooth and pleasant experience. I really appreciated the quick, no-nonsense service and would definitely come back again for future repairs!

Today was my first time here and it was amazing and had AC! They fixed up my violin string for a…read morevery cheap price! The staff was also super kind and polite! Will be coming back soon.

Christy is amazing with kids and piano, she helps/ lets them pick their own music to motivate them,…read moreshe brought our daughter back from to tears to loving to play again. We couldn't be happier with her as an instructor or a person! She's the best thing to happen to piano lessons!

I decided to take up piano just recently, having never played an instrument or learned to read…read moremusic. Along came Christy with her passion for piano, for music and for teaching. She figured out what makes me tick and within a few short months I was reading music and playing the basics. I look forward to my lessons because they are fun and challenging and I walk away feeling like I accomplished something. Christy is truly the best at what she does!

We have been so fortunate to have Susanne Lee as our daughter's piano teacher for almost nine…read moreyears! I don't normally write reviews, but after nearly a decade of lessons, I can honestly say she has been such a wonderful part of our daughter's life. She has a great sense for choosing music that is enjoyable while still challenging our daughter and helping her grow. I especially appreciate how she knows when to encourage her to move forward and when not to push too hard. She has helped our daughter build her skills and confidence without ever making piano feel stressful or overwhelming. Most importantly, she is kind, patient, and genuinely cares about our daughter. It's clear how much she loves her students, and my daughter absolutely loves her in return. We are so grateful for the years of encouragement, patience, and care she has given our daughter and for the role she has played in her musical journey.

Miss Susanne at OC Music Center is an outstanding piano…read moreteacher for kids and adults, beginners through advanced. She's been teaching in Orange County since 1982 and really knows how to keep students motivated without being pushy. My family has seen kids who used to fight practice start looking forward to lessons, and adults who thought they were "too late" actually progress. Clear instruction, good musicianship, and she does in-home lessons which is a huge plus. Highly recommend for anyone in RSM / South OC.

We had a poor experience from start to end unfortunately…read more I had called and left three voicemails over the span of two weeks, different days and different times. I never got a call back, and I decided to try once more where I finally got someone and booked a session. (Our other local music school was relocating farther from us, and my daughter really wanted lessons.) Our lessons were.. okay. They didn't always start promptly and they were usually in tiny, hot rooms big enough for one small folding chair (plus instrument and standing student with teacher). We tried it out for a couple months and it was not for us. When canceling, they assured me it would be okay, but of course they continued to charge us the following months. I called, and again no return messages. I called again, spoke to someone and they said James would call me back, but not a word since two weeks ago. I had to dispute the charges with my card, but save yourself the effort I went through and seek lessons elsewhere.

Terrible cuatomer service. Called to get information on guitar strings, was quoted 8.99 and said…read morethey had it in stock, sounded good so I drove to the store. They did not have the brand that they quoted me the price on in stock and only had another brand that was around double the price quoted. Also the price of the strings they were trying to sell me was priced much higher than retail. Needless to say I will never go back.