Doctor Rucker has been my doctorfor 30 years. He is my GP. He also took care of my mother. He…read moreknows who I am. And has.made many referrals for me. Whenever I reach out to him by phone or through the portal, he always gets back to me quickly. When impresses me most is that he knows who I am and he manages my medication. The neurologists, and I've had quite a few, don't seem to care about any medication except for MS medicine he interes my whole person..

On hold with them right now. Going on 30 minutes. After hanging up on me 3 times in a row, the girl…read moreat the front desk finally answered and said "please hold" with the nastiest attitude and placed me on this 30 minute hold. I'm sure she is not intending on taking the call. My aunt is 82 years old and has had many very serious heart issues in the past year, been in and out of ICU. All she needs is her medication renewed. My whole family and I have been calling and leaving messages for the past week with no answer or no call back. I finally (after a week of trying) got in touch with someone yesterday who ASSURED me they sent over all 6 and then rushed me off the phone. Got to the pharmacy and they hadn't sent over anything!!! Planning on pursuing legal action at this point. Disgusting office and they don't care at all about their patients.

Another visit. Appointment at 3:00 for echocardiogram. Still waiting to hear results at 4:45…read more Nurse came in to apologize for the wait. BFD! It was like déjà vu from the last appointment

So after 15 years of being a Prohealth patient I AM DONE. Primary care needs to change their name…read moreto I DON'T CARE. Try calling for an appointment, on hold forever. Great call back system, "leave your number and we will call you back ASAP". I called 4X w/o a call back. MY (EX) primary refused to refill some RX w/o seeing me for a few months. She is 100% correct. The only problem is she is not available for 2 plus months! So I left he a message that I can't get an appointment can she step in and advise as to what I should do. OF course, no call back except from my pharmacy who received a call that I need to make an appointment. I called again and was advised that my Dr. is not available. SOLUTION is to get rid of every prohealth Dr. I see and switch to a new group.

I visit my internist at this location that is employed by Northwell Health. Marius Leon Pessah, MD…read moreis a New York-based Northwell Health physician who specializes in Internal Medicine and is one of the doctors that resides at this locale. The medical office is in excellent condition, but a face lift that offers a welcoming environment, with modernized lighting would be an added pleasure to the waiting room. Meanwhile, the staff is friendly and very accommodating for waiting patients. Marius Leon Pessah, MD is my primary physician at this location. I have been incredibly pleased with my experiences with the doctor. He treats you with professionalism and care. Although the doctor does have a busy practice, I have been always able to schedule an appointment easily and I have received a response to any questions often the same day that I had called. I have consulted with other doctors in my life, and I am fortunate to find a MD that is knowledgeable, accommodating, and concerned as Marius Leon Pessah, MD This a doctor that makes an investment in the health and well-being of his patients. A rare quality that I have not seen from other MD's. I most definitely recommend Marius Leon Pessah, MD

I really like this doctor and his easy-going attitude. The two times I have been here for a…read morephysical have been quick and painless. I think people need more than that in a general practitioner. My only complaint is when I went to get a thyroid scan I had to call him numerous times to get his feedback on the scan. The process literally took a month just to track him down. His staff is decent at trying to track him down but be prepared to wait on the line for 5 to 10 minutes. The whole practice seems to lack compassion and familiarity with the patient. Overall I probably won't stay with this doctor but I've been to worse.

Dr. Hilepo is great but his office staff are truly the worst. Recently, I was incorrectly billed…read more(they claim my insurance was cancelled - no, I am still with the same employer and have the same great insurance). The staff members are unpleasant and incompetent and trying to secure an appointment at a time outside of normal business hours is nearly impossible.

First time here. Northwell is taking over in a good way. I love the simplicity here. The…read moreorthopedic team is very caring and kind. I am definitely coming back here.

I've been going to Dr. Joannow since 2003 and I adore her. In the interest of full disclosure, I…read moredid send two friends to her and they didn't love her- Doctors are a very tricky thing and I can make no promises that she's the right doc for you just because she's right for me. Here are just some of the reasons I love going to Dr. Joannow: 1) She gives me an HIV test as part of my annual exam. It has nothing to do with my sex life, it's just a routine thing that she believes in and I think all doctors should follow suit. 2) In seven years she's maybe bruised my arm drawing blood once. I have colitis so I get a lot of blood tests, and this kind of track record is amazing 3) She's very concerned with female health and likes to be kept in the loop with my ob/gyn. 4) She loves to chat, but also listens and is very responsive to concerns and requests. 5) She's on call. I know it sometimes frustrates her because people take advantage of this, but it really is reassuring knowing that I can ping her on her cell phone in an emergency. 6) She supports local business and turned me on to Olympia Chemists, which is my new pharmacy and beats the hell out of CVS. 7) If she's booked up and you need to get in to see her she'll make every effort to squeeze you in- you just have to be comfortable with waiting patiently for her to have a window of opportunity between scheduled patients. She's not in her Astoria office everyday because she's sometimes at the hospital and I believe also has a practice on Long Island (I might be wrong about that) but she's a tireless and devoted woman who genuinely cares more about the patient than the money. We've shared many a gripe about Insurance companies and poor interpersonal skills within the health care industry. Again, I can't promise that a doctor that's right for me will be right for you, but I recommend giving her a try. Oh, also of note, she has a policy for referrals and other types of paper work. She prefers to have a week to get that sort of stuff done, because doing it all at the time of request would eat-up her time with patients. It's a bit of a pain, but I understand why she has that policy and I appreciate the thought behind it.

I love Dr. Joannow, I visit her Astoria office on 23rd Avenue. She never rushes me, really listens…read moreto what I have to say, and will squeeze me in on super short notice if I'm really not feeling well, absolutely love her!

Welcoming office..Quick to go inside...Frankly, it's better as a walk in as early as they open cuz…read more they are so popular...make appointments as follow up on the way out (Hint)... Dr. Mathew is a Great Well Known Clinician who is very patient and relatable...they have a great referral base all over ny...and accepts almost all insurances... Don't mean to sound as a ringing endorsement but Dr. Mathew deserves it....Good. Luck!!

Even if you have an appointment you will wait 3 hours to see the doctor!…read moreIt is disgraceful & stress inducing! Tons of sick people coughing. Rude staff. Nurses are nice. Doctor takes a very long time with each patient but starting to think he does that to bill insurance for everything!

I have been a patient of Dr. Garry Stark's for a few years. However, during the Covid-19 pandemic…read morehe has been unavailable and unconcerned. When I called in June to make an appointment I was told that the office had been closed and Dr. Stark took an extra three weeks off. Then I needed a medical letter for my job and called the office to learn that he was on vacation. I asked if another doctor could help me but was told "no." I also was told that he had no available appointments for the next three months. The office manager said she would inquire and see if anyone could help. But when I called to follow up I was told she "was in meetings and unavailable." No one ever got back to me and I never got a much needed letter. The doctor and his staff were completely INDIFFERENT. Ordinarily I would not accept this treatment but in a pandemic, it is negligence.

A wonderful Doctor, who has cared for three generations of my family…read more He offers great office location and hours. He has a wonderfully friendly, straight forward and honest bedside manner. And he is readily available to his patients. But Stark's best quality is that he is thorough as all hell. He caught a Schwannoma (a benign tumor common in people in their 50's) on my 20 year old sister's spine with tiniest of symptoms. He is not afraid to send you for a test, but he does not waste time & money on tests you don't really need. Just a great General Practitioner.

Optum is not optimal!! Frustrating experience every time! Delayed prescriptions. Incorrect…read morevaccine record ( MD stated I received a shingrix vax when I did not). Someone entered incorrect information in the Record!! Calls are a full time job-Got bounced from portal - unable to reach MD office ( on hold over 25 minutes) finally spoke to a "nurse " who had an serious attitude- she referred to blood tests results when the call was about medication. I no longer have confidence. I'll be leaving Optum!!

Dr. Pauline Mizrachi is amazing. The staff is wonderful. Was easy to make an appointment. I would…read morerecommend anyone at this office, if you are looking for a primary care physician that cares.

I have been receiving care from this group for many years. Most of the physicians I work with…read morebelong to this organization. The app is easy to navigate and the results of testing very accessible. The parking is very ample and convenient. There are some superb physicians and some lesser ones as part of this group. Bottom line, as expected, it all comes down to pairing with the "right" provider.

How the mighty have fallen. I use to only come and see pro…read morehealth doctors. Now I can't run away from them fast enough. Optum came in and destroyed an institution here on Long Island. What a shame. They treat you like a robot. Especially in the office.