I've had a great experience both times I've come. Top notch makeup and hair! Will be back.read more

I have held a membership at this location for 5 billing cycles, paying $1,702 total. My membership…read moreincluded 22 services over that time. I have used 5, leaving 17 prepaid credits I have never been able to redeem. Here is what happens every single visit: staff confirms my available credits at check-in, I receive my service, and at checkout I am told they do not know how to apply the credits. The manager is messaged and I leave without a resolution, every time. I have reached out following multiple visits and have not received a single response. This is not a one-time miscommunication. This is a repeated pattern of collecting monthly membership fees while consistently failing to honor what those fees cover. I have full documentation of every charge, every visit, and every unanswered follow-up. I would like this resolved.

Mele takes such care when styling my hair. She is a wonderful stylist! I like my hair to be…read morestraight and she gets this mess so straight and smooth!

Best with curly hair! Terrible with full face makeup!! Daisy did my makeup ... I've never seen…read moresomeone do it this bad. I would run not walk away. Please get licensed makeup artists. This is not okay!

High quality experience whenever I book there. Usually can make same day appointments and get good…read moreservice.

Wanted to love it, but came away very disappointed. My add-on scalp massage was about 3 minutes. My…read morestylist was very nice, but didn't listen to me when I told her that my fine hair will not hold curl or volume without product, and that I did not want a style that would leave my hair flat on top and curls starting at my ears. She proceeded to dry and curl my hair without a drop of the selection of texturizing and volumizing products sitting right in front of us. When she started to dry my hair I reminded her of how my fine hair needs product to hold volume or curl. She ignored me. At the end, she put a little hairspray on it and asked what I thought. I told her that it was very flat at the crown. So then she sprayed a few sections to almost soaking at the roots with hairspray, and backcombed it a little. I could have done better at home. I left with my hair looking worse than when I walked in. Also-I waited until 1215 for my noon appointment and it was done in 30 minutes, so I think she was rushing to just get it done. Spent $100 to get specifically what I made clear I didn't want.Never again.

I have had some really great blowouts here and some average ones, but today I got none…read more I have been a BarFly member for 4 years and visit this location pretty regularly. I arrived within the grace period for my appointment after fighting through all the construction traffic near the salon and was told by Liz/Lis at the front desk that I would not be accommodated, it was Friday what did I expect, and that she couldn't do anything about it. I offered a wash and rough dry. No. I offered a wash and get as far as you can on a straight blowout in 30 minutes. No.I asked for a reschedule. Nope. I asked to wait. Probably not - she would only work me in if she had a full on cancel (never mind the multiple stylists that were sitting in the back when I got there). I was told dry style (which my hair was not ready for) was the only option and because I didn't want that I needed to move aside and I was wasting her time. At that point it was clear that waiting and dry style were no longer options for me. The eye-rolling from the front desk was the cherry on top. Cancelled my membership after four years and going to start booking at a local salon instead.

If you're in the middle of a downtown area , with crappy parking and two roads closed down near…read moreyou... then have some leniency in your late policy. Showed up 12 minutes late to a condescending front desk person that had zero empathy when I tried to checkin and instead went right to her best nasal fake girl voice to say "our policy is 10 minutes we can't take you for another two hours" (repeatedly as I tried to explain the situation). I completely understand how being late can throw other schedules off , but sounds like in two hours you'll have a buffer to make up that 2 minutes and maybe just maybe offer something for the service I'm now going to have to pay for anyways. Like the quicker blowout or dry styling. I love getting my hair done here, but the customer service has always been awful.

Dry bar was really helpful in getting me a last minute appointment…read more.. Sharday did my blow dry and she did an excellent job. Was really personable... would definitely recommend her

Excellent blow dry on Wednesday. I booked same day and got in at the time I requested. Arrived 15…read moreminutes early and they took me back almost immediately. Great products and skil

What a great blo dry bar! My stylist was amazing! She knew exactly how to style my hair, and it…read morelasted 3 days! The staff here at the Plano location are super friendly, and inviting. I've already booked my next appointment.

Breyna did such an amazing job with my hair this morning! I showed her a picture of what I was…read morewanting and matched did it perfectly, and was also so so kind! Would definitely come back next time I'm wanting a blowout!

Great blo out , I have thick curly hair and it always looks amazing…read more My only criticism is , every time I go in the stylist never says hello. Except Savannah , she's very personable Theothers don't smile. They just say sit over there. They don't introduce themselves. They don't tell me their name but once you start talking, they're very nice, I'm in the same industry when you're in a service industry, a smile means a lot and hello. They don't even ask you your name. All they ask is what do you want for your style? The Addison location is very nice Great at communicating

Hello gorgeous!…read more Service outstanding by Emily! Loved the vibe Styled beautifully to prepare for a photoshoot!

Made an appt here the Wednesday before Thanksgiving because I didn't want to drag all my hair…read moresupplies to Dallas. And the professionals always do it better than myself anyway! I'm totally blacking on the name of my lovely stylist, but she's only been working at this salon for 2 weeks. However, she worked at Drybar before Blo and was quite skilled with the blowdryer. I was in and out in 30 minutes with a perfect blowout that I"m still enjoying days later. I make it to Dallas once or twice a year and love that this is walking distance from where I stay. I'll be back!

They are terrible about starting Appts on time. I have booked for 7:15am slot. They asked me to…read moreswitch to 7:00am. I agreed, but reminded them i had booked for that slot and no one shows on time. They promised they would be there on time. I show up at 7:00am and the hair stylist is not there. I sit until 7:18 and still no stylist and no estimate of when they will arrive. I have to leave because I was headed to an early meeting. Terrible customer service.

Had a styling, makeup application and eye lashes - the styling was amazing. It stayed in place for…read morea day! And my hair dos not curl. It looked amazing and I got lots of compliments. Makeup application felt good and worked well for my event. I didn't love the lashes and removed them before the event. Would have preferred the baby lash add in versus the whole glam lashes...just not for me. I didn't think about the need to ask to scale it back, so that's on me. Unsure of what alternate options would be available.

BAM is incredible!! They are so professional and the products they make are amazing. I have a…read morehandful of makeup products (which are incredible) and a hair straightener which you can tell is great quality. Love this place and would highly recommend for anyone interested in a one-stop shop for hair and makeup!

A few weeks ago, after reading the reviews and having been familiar with the Frederic Fekkai…read moresalons, I came for a 1" trim to my long-time, blunt-cut, medium-length (3 inches below the chin), slightly angled bob, beveled a bit underneath at the nape. It was quickly dried and styled in center or side parts, with lots of volume, lift and swing. Elegant and easy. Derek said he couldn't understand me. I should have left immediately. What I have now is an inexplicable cut, 2-5 " off, barely chin length, huge amounts of hair removed, wispy layers everywhere, and texturizing. He has activated a mass of waves and curls never seen before. From the front, the shape is a cartoonish wide diamond. From the sides, a fat wedge. This is the opposite of what is required for copious, European, fine, porous hair with a nape curl and minimal wave. Derek basically has created a White girl Afro. He somehow dried it beautifully, disguising the weird architectural structure by using a tiny brush on myriad narrow strands, drying them straight, and contorting them via elaborate manual sculpting techniques, product and nearly an hour of work. Maybe he planned to do twice-weekly blowdries on it. I have spent many days and dollars elsewhere experimenting with product, techniques and professional advice while attempting to cope. Derek pleasantly refunded the charges and apologized for the "inconvenience." This is far worse than inconvenient.

Big Derek Fan. Been with him ~5 years. His flexibility with scheduling has been the best. His…read moreservices and skills even better. :-)