My experience so far has been very disappointing with the front desk lady I spoke to with earlier. She mumbles underneath her breath and then gets an attitude when you can't understand it. Employee should focus more on training her soft skills if she's going to be representing Pritchett Tire like that. read more

Great people performing great work. Keeping customers happy The complete staff has one mission and that's to have customers happy and satisfied with hopes they will send their friends to Pritchett Tire. Best Service, Best Price read more

On 10/4/2025 My wife was having a low tire (nail) pressure problem. I was told that she was directed by a nice person, to go to Pritchett Tire. Upon being scared and emotional, she was told not to worry and that the staff there would get her safely on her way. The kind, professional people that were on duty diligent in fixing her tire. The fact is, they could've up charged... but did not. I am so happy that they were helpful, kind and reassured her. Thank you and I am proud of the staff, they went up and above!! read more

This place was a life saver. Me and my wife was headed back from Florida on our honeymoon and after driving all night to get to a cabin in Georgia with an alignment way out and no stability control due to steering sensor being out because of the alignment. These guys were the only ones around willing to help on a Saturday. They had above and beyond service and they were very nice and accommodating anyway they could be. They saved the rest of our vacation and the hassle and fear of driving the car that way. I would hands down recommend these guys. Fast service and fair pricing even though we were out of town. I am really thankful for them!!! read more

If you like waiting all day go here. The front desk is rude and slow. They need new management

I needed a tire replaced because of a flat and asked them to look at the others... since I thought I needed to replace all four. He came back and told me that I had 10,000-15,000 still left on the other tires. he recommended that I get a midgrade tire to wear with the others and then replace all four in 10,000-15,000 miles. Now that's an honest man and business. I was traveling through and he knew it, but didn't try to get me to replace all four. I travel through frequently and will be coming back for all four to be replaced when needed. read more

Poor service and customer service to say the least. I would not recommend due to my experience to obvious new damage. I was told by the owner himself that there is no way they did it when it is only on the wheels they handled and said it was only rubber from tire rubbing (very clear that the chrome is chipped off and he admitted it was after showing but of course followed up with another excuse to how they could not be responsible for damage). He also cut me down due to brake dust being on my wheels which is highly un-professional (sorry I do not wash my truck daily sir). Keep in mind I was only notifying the management so it could be addressed and did not expect anything for FREE ETC.... It is very obvious why the service is the way it was because the owner can not and will not except damage his team is responsible for and is highly unprofessional. Sad times we live in when people will not accept their mistakes. What a leader!! read more

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I had a tire balance issue on a cross country road trip. They fixed it for no charge even though I had bought the tires elsewhere.

We have been loyal customers to Pritchett tire in Baldwin for many years. We have taken all of our vehicles to this location including out teenage kids vehicles. Today my husband and I brought in his truck to have the tires rotated and the oil changed. They took his truck back for about 5 minutes and brought it back. They charged us for the oil change and didn't rotate the tires because they said it didn't need it despite us asking them to so they took it back and rotated the tires. When we got in the truck to go home my husband noticed the mileage sticker was not new and the odometer setting was not reset. We pulled over so my husband could check the oil and realized the oil had NOT been changed even though we paid for it. When we took it back they tried to make excuses until my husband showed them the pollen still built up on the oil fill cap. He went inside and talked to someone and came back to tell us no they did not change the oil! We were furious! How can I ever trust this place again to take care of my family while they are on the road!? As a mother and a wife this is unacceptable! After they finally changed the oil, the only thing that was said was "sorry about the mix up." Pritchett tire lost a customer today. read more

If you would like to pay $80 or more for an oil change or get services that are not necessarily needed but, will cost you extra, use this service. read more