Not at all a good experience. Used Pristine Clean along with several other businesses to get my new house ready for move in. They offered a whole lot but delivered very little. Their list of included services was impressive and pricing was very reasonable for all they offered to do. I told them the details of the house, how big it was, what was carpet vs. hard wood, etc. and even sent them a link to the listing online. I wanted the house cleaned after closing and before I moved in the next day. I was surprised when they agreed to do so much in one evening but readily accepted their offer. I should have known when they showed up with a crew of 3 people, one who had just started with the company that week and was complaining as soon as she got there that we were their third job of the day. Two of them looked like they were working really hard and I was initially impressed. They worked late and I left before they finished and never looked anything over completely because we weren't going to be staying in the home for a few days (my naivety was certainly a mistake in hindsight). I paid them in full right away, but when I actually moved into the home a few days later I quickly noticed a lot of stuff wasn't done that they offered to do. I paid another cleaner to come in and finish stuff that was on their contract. I have a whole lot of pictures and videos showing large build ups of dust that clearly took years to accumulate on things they never touched. I took my complaints to Krystle and asked for a partial refund (1/3 of the total) since I had already paid her the whole amount. I pointed out that there were legitimately areas that didn't get cleaned, that she accepted my money for supposedly doing, that should be housework 101 (baseboards, wood trim, chair rails, light globes, ceiling fans, etc.). When I pulled out the fridge, there was literally a two-inch layer of dust and dirt that in no way could have been addressed by them. She was immediately defensive and extremely unprofessional, blaming me for waiting too long (one week) to complain and even suggested that I or my friends/visitors made it dirty on purpose in order to get money back and rip her off. Krystle should be ashamed of herself for taking my money after missing such obvious areas and being so unreasonable and unprofessional. She signed up for way more than she could have ever accomplished for that big of a house with such a small crew and in such a small period of time and then blamed me for bringing up legitimate concerns. She should really stick to commercial flooring because house cleaning really isn't her thing. read more

At first, they were great! Never had to worry about them, always came when they were supposed to, did a great job, and had great communication. After about a year or so things went South. One, I had to contact them every 3 months to get cleanings scheduled for 3 months at a time. Because of this we had months that were skipped (For example, I was only scheduled until March. March's cleaning came and went and I didn't hear anything for awhile so I had to contact them in April for May, June, and July. Well. there goes April's cleaning). Then, they missed a cleaning. No notice, contact, or anything. They just didnt show up. Now I don't mind if they have to reschedule or cancel, as long as they let me know. I would consider myself pretty flexible on that as they have rescheduled previously with no problem. I contacted the owner the evening of the missed appt and right away she had something set up for the next day. 2 cleanings later, again, no show. No call, no email, nothing. Emailed the owner, and nothing. Waited 2 weeks and emailed again to cancel my service. Very soon after that I get an email back stating that she was out on service and couldn't respond. Well, the great thing about Facebook is it lets you know when your messages have been read and my initial message about the missed cleaning was read the day I sent it. While I appreciate service to the country, I really do, are you telling me you left your business with no one in charge for a month? I could still see new facebook posts from your business so someone must be doing something. Or how about whoever read the message just let me know you are away and will respond as soon as possible?? Just a couple of ideas to throw out there. To make matters worse, I was told my key would be mailed to me. I never received anything so either they did not mail it back or someone out there has my key...so, guess what? Now I've had to change my locks as well. I would not recommend them for residential cleaning as they are not dependable in my humble opinion. read more

I hired Pristine Properties for their Standard Cleaning Service Package. After three months of less than satisfactory service, I ended the business relationship. Pristine Properties failed to deliver a quality service, failed to stand behind their Mission Statement (100% Satisfaction), and failed at the all-important customer service. read more

Pristine cleaned our house in Frederick, MD for about 3 years. When the owners did the cleaning - everything was GREAT. Best housecleaners ever. Then, they brought a new crew in about six months after they started cleaning our house. We were surprised to see new people in our house without being told. But we let it go because we knew the owners did a great job. Then we had a new crew about 3 weeks later. Over the last 3 years we have had a new crew every 2-4 weeks. Each crew did not know what to do and the quality of the cleaning continued to deteriorate over time. We decided to cancel the service about 6 months ago because we felt we were throwing away our money and we had no idea who was coming into our house and when. When I talked to the owner, she said that she and her husband would clean our house from now on if we would stay with them. So, we agreed. For 50% of the time over the last six months, Pristine contacted us late in the day that they were supposed to come to say that they couldn't come and asked if they could come the next day. We spent quite a bit of time in the morning cleaning up after our little kids to make sure things were good for the cleaners. It multiplied our work by 2 because we had to clean up 2 days in row. So, we asked them if it would be better for them to just come the next day from now on. They said no - that neither day was really convenient and if we decided to cancel their service, they would mail us the key. We hadn't even thought of canceling the service. Our family talked about it and realized that they didn't want to clean the house anymore. So, we asked them to come and clean one more time and leave the key. They texted us 6 hours later to say that they would mail the key. And this all happened just 2 weeks after we gave them their holiday bonus - which is equal to what we pay them. At one time, we would have recommended them - but no longer. Their business sense is very poor - and they don't know what it takes to take care of a customer. read more

They were hired by our home's seller to do a move out cleaning. They were a no show. Apparently, they saw the moving truck still here at the originally scheduled appointment and they drove by without a call or even approaching the home. We called back for a follow up appointment, we waited a few days so we could unpack and get our boxes off the floors...this time they were late. They did a decent job, but they lacked uniforms and it made their appearance less than professional. read more