I have never been so shocked in my life then from the service I received here.
I messaged Steven late February for a quote to have my TLX chrome deleted. He responded fairly quickly and got a quote to me the following day. We kind of threw ideas off each other because I didn't know exactly what I wanted. When we initially talked, he said he was busy the week I wanted it done so I settled for when he came back. After talking back and forth, he decided he was able to take me last minute before his trip. Not sure what I was thinking but long story short he rushed the job and my car was botched. I'll admit there was a miscommunication on my end about the color I wanted but still, there were spots where the wrap was creased, there were cuts on the car, and you could clearly still see the chrome almost everywhere. Overall the job was poorly executed. I'll give him one star for admitting he rushed the job and offering to redo my car when he got back.
I then dropped my car off once again, got my car back little over a week later. It was better but still poorly done. I felt bad because I already made him redo it, which was a mistake on my end. Not even two months later my wrap has lifted and cracked. Now, when I saw this, instinctively I went around my car to check any areas where there was wrap. I found some spots where he didn't fully cut the wrap to keep it from lifting. Instead, He tucked it in, which I didn't get worked up on it because no one will see it but me. I reached out to Steven to see if he could come fix the wrap where it's lifting but he's blown me off time and time again. I texted and called a couple of times. Honestly, all I was looking for was to reschedule for a time. He's gone ahead and blocked my phone number and well as blocked me on Instagram.
I get it you don't want to fix your mistakes or have to redo jobs you've already completed. Totally understandable you're losing money I get it, but as a business owner you could've handled the situation much better. Like I said you can have your one star for the initial fault but how you acted after the fact, your mistake again, is totally unacceptable. You clearly stated that there's a one year warranty on installation. My wrap lifted 2 months later I contacted you and you blocked me. I wasn't aggressive towards you, I didn't curse you out, and I didn't ask for my money back. I simply asked for you to fix your mistake.
Nonetheless, don't waste your time and hard earned money here. & if you do goodluck i hope your experience is better than mine, but don't say I didn't warn you when he ghosts you because he doesn't want to fix your car. read more