TLDR: They messed up literally every part of the repairs we hired them to do. Avoid at all costs.
We originally signed a contract with Frank, one of the owners after the hail storm this past summer. Biggest mistake we have ever made. We paid almost all up front to have them do all the repairs on our house. It took 7 months to get a single thing done. It took 9 months to get "everything" done. Frank repeatedly refused to pay the subcontractors he hired. The company that replaced our garage door almost placed a lien on our house because of him, and we ended up paying the handyman who finished up all the small repairs ourselves. There were multiple times where companies would call us to schedule work that had already been done, or would just show up at our house with no warning. He lied to us about those people being paid, as well as how much they were being paid. He lied to us about when estimates had been submitted to the insurance company (it took an additional 3 months for him to do this after sending the estimate to me and claiming it had already been sent to insurance). When the estimates were submitted, they were rejected almost immediately because he did not include any pictures or reasons for increasing the cost of repairs. The roof, which his company was repairing (no subcontractors involved), is now "finished" being repaired with multiple tiles still cracked, nails sticking out of various tiles, and to top it all off, they used the wrong color tiles. Our stucco is still awful, as the person he hired to do this was not even close to professional (only put the brown coat up, left nails and tools in our yard, left our gate open and our dogs escaped), and we now have to hire someone else to do that work, as well as fix the roof (again). His company did not clean up at all. There are still tape gunk on our tiles and windows, nails around the yard, broken tiles from where his crew dropped them off the roof and left them in our driveway. We are in the process of demanding money back so that we can do these repairs the way they should have been done the first time around.
If you want a company that will NOT communicate with you or your subcontractors, will not pay the subcontractors, will literally fuck up EVERY part of the repair process, and will demand more money for doing so, this is definitely the right company for you. read more