PLEASE DO NOT GO TO RIDGLEY CHOICE MEDSTAR FOR YOUR CHILD OR SELF !!!!…read more2x my child has been misdiagnosed from this place and most recently was Sunday 8 /9/2026 . There is never doctors there for starters But the nurse practitioner that was working that day told me abruptly when I asked for an antibiotic for my son that it was not an infection !! So no I am not prescribing him an antibiotic and for me to go by $11 canker sore melts and proceed to say is that affordable for you ? when his whole mouth was filled with sores ! obviously that's a virus! He proceeded to get worse and we ended up at the ER and what did they give him antibiotic immediately and lidocaine mouth rinse. A few years ago, they gave my child the wrong antibiotic and diagnosed him and he ended up in the hospital with 104 fever! But this past Sunday with the nurse practitioner working ( only one ) had no idea what she was doing, and if you can't look at a Patient and know that's a virus and I work in the health field. I'm not a doctor but it was obvious. She didn't like it that I told her no we need an antibiotic which she refused to give us and is exactly what he needed. Not to mention, waiting over an hour in the room for someone to come in .. The people at the front desk, not friendly or compassionate one bit ! If you live in the area, I suggest you go over to the one by Whitemarsh mall or to Patient First because this place is the worst !!!! You Never get a doctor there, but I have heard more people complain, about misdiagnosing people there than anywhere.. How would you get the proper care anyway when they don't even have a doctor there and have one nurse practitioner but when the doctor took one look at him in the ER right away, they got an antibiotic immediately in him This is exactly why so many are losing faith in the medical field because they don't treat you as an individual as we all are and here I knew more than this nurse practitioner did, but the way she came back at me about an antibiotic. It was like I was asking for pain medication. for people to walk in not feeling good or injuries whatever it is and to have people at the front desk not greet you with a smile ,not nice is your first experience going in which tells a lot right there ! I advise you to go somewhere else. This place is terrible and basically couldn't care less who is treating the patients .

I've been here twice now for separate issues: knee injury and strep like symptoms. First and…read moreforemost, the only reason they don't get 5 stars is because the system for paperwork is slow as molasses. I've never had a bad encounter with the staff and they've always been super sweet and accommodating. The PAs I've seen have been friendly and nice. I've felt listened to and cared for both times I've been. I like that you can ask staff to be masked. They have hand sanitizer everywhere. I've never had to wait longer than 15 minutes to be seen after checking in. I enjoy having the tablet to check in so that I'm not handling a clipboard. The best part is they take walk-ins and appointments but I've only ever walked in because I didn't expect things to happen. They double check on where to send any meds for me and if I need a referral, they put it in for me. I've been to a lot of urgent cares and left miserable and upset, this has not been one of those places for me.

Came in with head trauma and head laceration. Was given no pain relief, not even a Tylenol after…read moreasking over and over. Did not recoeve my normal daily medications and no one seemed to even care to try to get them. Once it was identified that I was a recovering addict I was treated by staff like scum. I should have just stayed home and would have gotten better treatment. They are terrible. Also they left an iv infiltrating in my arm for hours til me, the patient noticed. DO NOT GO HERE

Probably the best urgent care i've been to. the nurses and doctor were very nice and polite. i was…read morein and out in under 30 minutes 10/10 i will definitely use and recommend this urgent care from now on

I made a same day weekday appointment for 3pm. Checked in a little late (around 10 mins after…read moreappointment time, 310pm). I had to pay for services right when I checked in. I waited around 1 hour in the waiting room before being brought back, around 410pm. I waited in the back for about an hour before being seen by a provider, around 510pm. The motion sensor lights in the room literally turned off like 3 times because I laid there waiting for so long. I was seen by the provider for less than 10 minutes total. I wasn't in a rush to go anywhere afterwards, but if I did have plans after my appointment they would've been severely delayed. The front desk staff, nursing/ medical assisting staff and the PA seemed professional and friendly. Though the extended wait times with uncertainty of when I'd be seen rubbed me the wrong way. There wasn't a clear estimate given about the wait time, but I was told there were maybe 3 people ahead of me. I also overheard through the door something about how I was supposed to be seen before someone else, but "Oh well". That was the tipping point. Way too blasé, like it happens all the time, I guess? A suggestion is putting in a better system to avoid seeing patients out of order and causing others to wait longer unnecessarily? There weren't clear instructions given about what to do if symptoms persisted even after medication or other treatment options provided. Or possible explanations about why I had this problem. Just "Oh so this is what's happening, and here's some medication I can write for you. Okay, thanks. Bye."

I feel very confident when I say that your experience at most urgent care facilities SUCKS, but…read morethis one stands apart. They are quick to see you, are kind, provide updates on the length of time you'll be waiting, etc. They don't simply do perfunctory testing, but also examine you and make an effort to understand your symptoms. Wait times can be long but you go in eyes wide open on the length of time you'll be there vs. others where you'll sit in the waiting room AND the examine room for hours without any updates.

Came here with a loved one for them to get an outpatient procedure done. We pulled up to the…read morehospital's entrance and chose the valet parking option, which is $10 with validation from the department you are going to ($30 without validation). The valet attendant, Sherrill, was very pleasant in handling our valet request and wished us a safe visit. We walked in the main entrance,turned left and went up a slight ramp, to the Information desk and were greeted by a pleasant lady who provided us wristbands to go to the floor where the procedure would be done. Once we got to the department, we were checked in and given the discounted parking validation ticket to retrieve our car after our visit. We were called for the procedure within 10 minutes after the appointment time and greeted by a pleasant staff person, who led us to the procedure room. The type of care that was provided was satisfactory and made us feel "seen". The care quality was good as well during every step pre- and post- procedure. All in all, a nice pleasant experience at this hospital, if your insurance covers procedures at this hospital.

I cannot say enough good things about Mercy Hospital. From the moment I arrived, the staff were…read moreamazing--helpful, kind, and always ready with clear information. Anytime I had a question, I received an answer right away, which gave me so much peace of mind. On my first night I was in a lot of pain (1-10 was a 13 and the second night it was a 10, the team took care of it immediately. Their quick response and compassion made such a difference. They explained everything that was happening with my care in the room. The professionalism, attentiveness, and kindness of everyone I encountered truly stood out. Mercy Hospital made me feel supported and cared for every step of the way, and I'm deeply grateful for the outstanding care I am receiving.