The staff on the phone is great. The painters were awful. You can see the response from the owner…read morebut you can also see I'm Elite 20 and most of my reviews are positive. Paintzen had great reviews on YELP so I called. I spoke with Jared in sales and he was convincing that going with Paintzen was better. He said they vet painters and make sure they send high quality painters. Over promise, under deliver and not cheap! We had to to paint our cabinets . Jared went over and over how the team would clean the grease off the kitchen cabinets first and how important the prep for cabinets is. The team didn't wipe at all. They sanded and didn't cover anything and never wiped. So confusing and anxiety producing as I'm trying to hire professionals. Don't count on your house being cleaned after they sand or scrape paint. They don't even have a vacuum. I guess the paint chips make it easier for them to ignore the drips. The final cleanup was a joke. We had to do it ourselves. The guarantee doesn't include getting your money back for a poor job, just more people with the same issues coming back. The first team left a razor blade on the floor by our bed . They did not take the time to protect anything or prepare the walls.
I see zero reason to go with Paintzen. As a family, we could have found sub-par painters on our own and managed them better. You tell the Paintzen guys that the painters are not covering the floor and doing sloppy work. The "managers" offsite say they tell the painters to improve but the behavior continued. Every day it was exhausting to be the bad guy and point out that if they are going to fill in the holes from the bookcase, why not do a good job instead of leaving tiny holes. The head painter said "the other guy did that." In addition, they use their own Paintzen-brand paint. The colors didn't match exactly, and the paint didn't seem to cover well. The painters on site don't change their behavior based on what the invisible people at Paintzen tell them to do so everyday I'm stressed and scrubbing gray paint off my marble floors and finding shoddy work like painting over tape and hair and sections of wall that were missed or need a second coat.
The second day of the job, only one painter showed up for painting the entire interior of a 2-floor home. The lead Painter said the other painter wouldn't respond about where he was or why he didn't show up. I thought going with Paintzen would prevent that. It doesn't. Except for the lead painter, there has been a revolving door of people. None want to take ownership, and none take pride in their work. I showed them paint drips that had dried. They said the previous painters who did our house before left those. How hard would it be to sand it down before painting? One or two drips and they are unwilling to sand them down before the second coat. I wipe down all of our bathroom walls and scrubbed all the grease off of them after I saw they didn't do much prep for my cabinets. We have worked all day every day on the weekends to have the house ready for the painters. We missed some clear tape on the walls and they just painted over it. Every single nail hole on the wall by our stairs was not filled in or sanded. They just painted over holes. See the photos I attached. They say more than I ever could. We had a simple hook on one beam, and they painted around it. Really? You can't unscrew one hook? Or ask me about it so that I can? See the photo. Mind boggling.
There was no ownership by the painters, no pride in the work, no willingness to do even the slightest bit more. On our semi-gloss painted doors, they wanted to rush so fast that they did not let the coats fully try and put more paint up. With paint that is not fully dry, the tacky nature of the first coat meant a weird texture on most of the doors and in our bathroom. There is little to no prep on anything from nail holes to around hardware and we had to have them come back and fix several areas. The photos tell the story. Sloppy! I could have found sloppy painters all on my own. They say satisfaction guarantee but they sent back people that still don't know what they're doing. We gave up. So discouraging. Look at the photos. I can only post so much with my direct review but there are more under the photo section. They tell the story. They talk about how they simplify the process. Nah. Total waste of our money. I greatly regret going with this company. The response from the owner said it all. Instead of getting curious and trusting that I i le my experience, he writes it off . Don't get defensive, get curious! Henry was bad. Excel painting is the way to go. They had to clean up the sloppy work of Paintzen. They say satisfaction guaranteed but they just wear you down. I would never ever ever recommend these people. Office staff fine. Henry the painter was terrible. Nice enough but no skills.
