I have been a patient at Prescott Complete Care since they opened. When ill I have been able to…read moremake a same day appointment. I have received excellent compassionate care. The office staff is great!

I was told this office accepted my insurance and that I'd only owe a co-pay. Two weeks later, I…read morereceived a $200 bill by email with no explanation or mailed statement. When I called for clarification, I was bounced around, spoken to unprofessionally (a billing rep answered while chewing and saying he was "on lunch"), and never received a straight answer. I specifically asked for a detailed voicemail so I would have documentation, but instead I was told there was "no point " to leave one. Zachary even replied to my Google review stating they'd leave a detailed message, but that did not happen. For the record, the office has three of my voicemails with my phone number, and Zachary is welcome to contact me directly. All I have asked for is something in writing that explains why I was told I was in-network when I was not, and what exactly the $200 charge for a 20-minute consult covers. To date, I have received no transparency or professionalism. Patients deserve better.

As much as I like the doctors here, I am absolutely frustrated with the clinic. We have seen a…read moredoctor a couple of times, so we are not new patients. Two days ago, my baby got sick. I called the clinic right after they opened at 8 am, but it went straight to voicemail. I left a message asking them to call me back. I called again later, but it went to voicemail once more. There is no option to reach a person directly. Finally, at 2 pm that day, I received a call back, but by then, I had already seen a doctor at another clinic. The billing department is just as frustrating. Calls go straight to voicemail, and they say it will take 48 hours to get back to me. Every time they call back, I am at work and miss their call. They only bother to call once and leave a voicemail asking me to call them back. I've been playing this game for two months. I provided my insurance in he clinic but instead, they billed me the full amount as if I didn't have insurance... I would not recommend this clinic. They do not care about their patients.

I got really good care, butt the doctor I was assigned too and only met once has left facility! I…read morereally wish these doctors would stick around longer. It really amazes me h0ow much they job hop. I found out she is at another facility, but they do not take my insurance.

The staff, service, and quality of care has been exceptional. I've rarely seen a hospital that has…read moreexceeded my expectations in just about every category. Even their bathroom and toilet paper's quality was excellent. I hope to never have to go back but if I or my fiancee do, we know we will be in great hands! Dr. Weston, Carl, Brooke, Dr. McGonagall, Rob, Ashley, and several others were the superheroes who rose above and beyond for their patient.

Worst care I have had, if you have a choice go somewhere else for your Ortho needs. 2hr 50 min to…read moresee a provider is unacceptable, waiting 3 months for PT is unacceptable, throwing RX's at you because they don't get you into PT and then blaming it on the PT staff is unacceptable. I was unable to contact the head of the dept because no one knew who the head of the dept is.

This is the information that's on their website:…read more 3120 Willow Creek Rd. Prescott, AZ. 86301 Tel: 928.212.1480 Urgent Care Hours: Mon.-Fri. 9am-7pm Sat & Sun  9am-2pm On the evening of Friday 1-25-19, I went through one of the longest and most painful experiences in my life with a UTI. In the early hours of the morning I started looking up urgent care facilities and this one had a 5-star rating behind it. At approximately 8:50 a.m. on Saturday 1- 26-19, I called this facility and their voicemail put me through to their new building nearby. I left a message stating how much pain I was in and that I'd like to make an appointment for that day. I left my phone number for them to call me back on. Ten minutes after they'd opened, I still hadn't heard from this urgent care facility so I called back and left the same information again. Shortly after that I went to their website and filled out my name and address, asking for someone to call me back. I waited and waited and waited and no one in this business ever got back to me. I'm absolutely disgusted with this urgent care facility and I will continue to tell my story to everyone I meet. Bottom line avoid this place all costs, because in my opinion they obviously don't care about a person who is in 'excruciating pain.'

The staff in the front are so incredibly rude and unhelpful. I can't even believe how rude the girl…read moreat the first desk on the left when you walk in. I asked where urgent care was and she looked at me with disgust and said "not here" and then picked up her phone again. She was then rude to the person that walked in behind me. I walked to another station and asked where urgent care was and they said we don't have an urgent care anymore go down the street to another place. But I had already called the office and they said they did have an urgent care. I will never go to this place again and do not recommend it to anyone.

I was lucky enough to get some acupuncture and fire cupping by Damon when I was in Prescott for a…read morevacation. Not only was it an excellent treatment with wonderful service, let me tell you a few reasons why I think you should go to Sages' Healing Center: 1) Their services are personal, down-to-earth, and friendly. I didn't feel awkward or pushed into purchasing extra services. Dr. Kate and Damon both greeted me and talked with me. I can pretty much promise you that if you are a bit put-off by naturopathic or East Asian medicine, you won't feel like you're entering a funky other world. They are very approachable and will make you feel like a million bucks! 2) Their office is clean and comfortable. (And... free tea!) Everything was really clean. It was also in a convenient location, right off East Gurley street on your way in to (or out of) town. 3) Dr. Kate and Damon were really cool about offering advice that would help me for my future wellness. I live in Oregon and won't be back to Prescott for a while because of work, but they were still concerned about my health and gave me some suggestions for lifelong wellness based on my time with Damon. I ended up leaving with some supplements to help keep me well during my holiday vacation. If you're living in Prescott (or anywhere in Yavapai county!) and you're looking for a whole wellness center, definitely check out Sages'! You won't regret it!

I cannot say enough good things about Sages' Healing Center. Damon and Kathryn work as a team and…read moremake sure that you are on the road to recovery the moment you walk in the doors of their charming little office. They knew that I was in a money bind and still gave me the best possible treatment while working within the constraints of my budget, which meant that I received everything any other client/patient receives, thus losing some potential profit in the deal. However, this is the essences of the Sage's: their first priority is the wellness and quality of life of their clients. And I am on the road to recovery from an illness that was mystifying to my Western Medicine physician. Thank you so much, Damon and Kathryn, for caring about my health more than your bottom line. It is a quality that separates you from so many other physicians; it makes you beautifully unique!

Dr Gordon may or may not be a good Cardiologist, but his office certainly is worthless. I went to…read moresee Dr Gordon after a minor stroke at my primary care physician's request for a heart monitor. At first, he seemed confused as to why I was there but finally figured I needed a monitor which, they arranged, and he also prescribed a TEE procedure that he did not do in his office. His office supposedly contacted the hospital to arrange. The hospital said it was unusual that a cardiologist wouldn't do this procedure himself and said they would have to contact other cardiologists to try to arrange. Never heard back after repeated contacts to both Gordon's office and the hospital. As for the heart monitor, I returned it per their instructions. However, I never received the results. I contacted Gordon's office numerous times for the results and my Primary Care Doctor tried at least 2 different times with no results. However, Gordon's office was very punctual in billing me and demanding payment for the amount the insurance companies did not cover, even though they did not give me the test results. My advice, look elsewhere for a Cardiologist.

This business is very poorly run. Do not, I repeat do not go to this business. They do not return…read morephone calls. They do not communicate with their patients. This is the worst experience I have ever experienced. This is like going to a fast food restaurant and working with minimum wage underpaid workers. They do not care about your pain and suffering. They are only looking out for the almighty dollar.

NAVAHospital continues to amaze me with their five star service exceptionally clean facilities and…read morediverse staff covering essential needs. They treat us vets in a very respectful manner. Their urology and wound care teams are beyond what is available in Prescott. And if one requires further care their community care teams will get you what you need whether it be in the Prescott area or Flagstaff, Phoenix as needed.

This place is a joke. Father passed here. Father misdiagnosed, coughing mucous for 10 months, 1 ct…read morescan come back in a year? He didn't make a year with a pulmonary embolism, Dignity Health figured this out on the first visit. Father had too much pride and thought the incompetent doctor at the VA would help him. They let anyone in the room, regardless of what the family says. Facility should be investigated and shutdown.

Saw Nurse Practioner Susie Viaud to get a refill for 3 medications and referral for specialist…read more This center exceeded my expectations and I had a great experience.

Poor experience. Senior patien (80's) for several years…read more New Dr. (2 days per week) failed to review my health history; Didn't listen; hear my symptoms. Looking at computer, instead. Tests she ordered (ultrasound) for ovarian cancer: I had a swollen abdomen; gastrointestinal problem--IBS likely. Pandemic stress. Masks not worn in the waiting room-- or by support staff. Unsafe. No refills for chronic condition -- a new policy.

I had been seeing Dr. El Harakeh for almost 20 years. My wife has been seeing him for at least 6…read moreyears. Helluva thing to tell us at our last visit if we can't pay $1200.00 per year each, he can't see us anymore. Had to fight to get our Records. Discrepancies in our Records. He's a great Doctor, but really, no referrals, no nothing. Guess that's what you get for being loyal.

Have tried since June to get sleep apnea test, left messages, no call back. Finally reached someone…read morewho told me o need prescription from my primary not true. I already had a consult from sleepnettersouthwest excellent service there with office person Charlie, she had sent in a referral , she said she would send a second referral. I called back spoke to Jody no referral there via fax she stated. I said can't you please call Charlie at your sister office to confirm,? No she said we don't call for referrals blah blah blah , I hung up on her done with unprofessional rude office people guess they don't need nor at this point do they deserve my business, bye bye I will go else where. Worst medical office to date. All I wanted was an appt with Dr. Jani. They don't even derserve one star but seems it needed to be filled in to post!!!!!!