Great staff, friendly, and know their stuff! Highly recommend dealing with this dealership for you next car.

reviews·4 photos a month ago I would not recommend anyone to buy a car from here. I bought my car on December 24, 2024, during snowy weather. The day after delivery, I noticed something was wrong with the roof. Once I cleared the snow, I saw that the paint was damaged. ... More Photo 1 in review by hiren patel Photo 2 in review by hiren patel Photo 3 in review by hiren patel Photo 4 in review by hiren patel 7 Prio Auto Sales (Owner) a month ago Hello Hiren, We're surprised to see this review, especially considering the facts don't match your claims. You purchased the vehicle on December 14, 2024, after personally inspecting and test-driving it multiple times. Our photos from the listing clearly show the vehicle's condition at the time, with no visible roof damage. In your review, you've posted photos -- one taken during the winter with ice on the roof, and another more recent one where you're standing in front of an open garage wearing a t-shirt. If the vehicle was parked inside that garage, the snow and ice would have melted shortly after delivery, and any roof damage would've been visible right away, not five months later. The picture that you took with the ice on the roof clearly shows the damage. Also, to be clear: no one from our team told you we don't cover cosmetic issues. That statement is false and misleading. We always aim to be fair and transparent, but in this case, the timeline and evidence simply don't support your claim. We cannot be held responsible for damage that wasn't reported within the first 30 days and that may have occurred afterward. Thank you, Prio Auto Sales Team zeidan121 2 reviews·2 photos 3 months ago I had an amazing experience at Prio Auto Sales! From start to finish, the team was incredibly kind, helpful, and professional. Jamaal, Huda, and Ben went above and beyond to ensure I found the perfect car. They made the entire process ... More 1 Lianne Hillebrand 3 reviews 2 months ago I'm in the au read more

Aweful. The first time I washed the Porsche I bought from them, the clear coat disappeared...they claimed it was a sun issue and buffed it. Second time That I spray washed it, shine was gone again and worst of all, the paint started to flake off. I brought it in and the manager said he did not paint it and it was not his problem and walked away. read more

Despite being given the wrong directions to get there I found Prio to be pleasant to deal with. I was being looked after by a new employee and she was very helpful. they looked after all the details to get my car registered in Quebec. read more

Avoid this place. I tried to look at a car here. After the test drive, I said that I'd like a pre-purchase inspection of the vehicle done at an independent garage before I'd consider buying. The sales guy brought in his boss, and both of them tried to apply pressure to try and convince me that I didn't need the inspection. I insisted, and they eventually agreed. On the agreed upon inspection day, I showed up at the garage but they weren't there. After waiting 30 minutes, I called them and they said someone else had agreed to buy the car so they weren't going to show up. Didn't have the courtesy to give me a heads up. Car was still listed as "for sale" on their website for a few weeks after that. Suspicious. My guess was there was likely something wrong with the car. read more

If I could have negative stars I would. After sales help is non existent. They don't return calls and are rude when you call. Do NOT buy a car here. read more

DON'T PURCHASE ANYTHING HERE!!!! I bought a truck on Sept 15, 2022 and I had to return 3 times. The engine light light is still on. There was so many problems with the truck that I was dealing with the manager and even his service sucks! They make you wait, wait and wait some more. Terrible service. I asked them to send it to a chevy dealer to fix the problem and they wouldn't. Hopefully the extended warranty with a 3rd party is better than there service. Will never buy here again!!!! SAVE YOUR MONEY AND DON'T GET SCAMMED FROM THEM!!!!!! read more

All I can say about purchasing a used vehicle at Prio Auto Sales in Ottawa is, learn from my mistake and don't! Its been about 4 months since, and I have had to take preventative pre-bankruptcy steps to get out of this mess. I am now left with two vehicle payments, along with two mortgage payments to resolve this horrible purchase. I purchased a used Land Rover Discovery from Jim (Sales) and Sam (financing) for about 35k in late august 2023, I obtained a new job which required an SUV. Within 2 months of purchasing the vehicle with the so called "peoples choice warranty" which they said covered a significant amount and sold me on, I was left with 25-30k in uncovered repairs, a completely destroyed engine, including all moving parts within it, a cracked block and a blown Turbocharger. It started the downhill turn when I noticed it was missing a trim piece on the roof of the vehicle prior to purchase, I had insisted that the trim piece be replaced as a condition of sale, to which they had reluctantly agreed, however when the piece arrived to be installed I was told it was installed by a Manager who had no business working on vehicles (Prio does not service) and clearly took a hammer to the piece to pound it in place and wrote the piece off during installation, leaving about 12 hammer marks in the trim and glue all over the exterior of the vehicle. When I arrived home a few minutes after installation I simply grabbed it with 2 fingers and pulled the entire piece off without effort, leading me to find the damages as well. They agreed to order a second replacement part. While waiting for the piece only a little more then 30 days after the purchase I was commuting daily for work and had to bring the vehicle to a Land Rover Specialist after it began making horrible noises, they stated the Turbocharger was faulty and had to be replaced at a cost of 10k plus labour etc, around 15k. I voiced my concern to Jim (sales) who replied via text with quote "I sold you the car 9n behalf of the company buddy. YOU CHOSE IT. You have an issue-deal with the owners of PRIO" and Further the next day "Pls go in and talk to the manager. I trust all our vehicles are in top condition and would sell that LR again if it was in the shape it was the day you bought it. I bought a dog which died of Cancer 1 month later....was mad as hell at the owner who told me he didn't know. He was not a Dr and I am not a mechanic". I love animals, but this was not a pet, it was a 30k plus luggery vehicle I had just purchased. I then asked Sam (Financing) separately if there was anything he could help me with as I had traded my beloved sports car, purchased the vehicle for work and I am left with a broken vehicle and now may lose my job as I have no transportation and it has only been a little more then a month since I took delivery. He replied "call my friend "so and so" have him put a temporary fix on the vehicle, (ie bandaid fake repair/turn the warning light off) and bring it back with another 10k to put towards further financing for another vehicle and he could help me out.. Big red flag... Both stated I should contact the Manager directly, and refused to transfer me themselves or pass the message directly to him as they were worried they would get in trouble. I then spoke to the Manager in question, provided a written invoice and was told "the best we can do is help you find some parts", I replied I had no issues finding the parts and need them to make this right. He stated "did you buy the warranty", to which I answered that the warranty Prio sold me only covers up to a max of 1500$.... He had no answer for me and didn't offer any further insight, advise or opinion. Only a few days later, both the engine (all components) and Turbocharger (all components) had a sudden and complete catastrophic failure and needed a complete ground up replacement of more the 30k in repairs including a replacement Land Rover crate Engine, Turbocharger, plus installation (well above, almost double the market value of the vehicle, also be noted the installation from order to completion of repair was approximately 3-6 months) Prio offered me no short or long term solution. I had no choice but to take a second mortgage on my home to cover the entire cost of the financing of the Land Rover to be able to pay off the vehicle in full and secure the financing for the second functioning vehicle. Prio staff and Management has done nothing in any way, despite multiple attempts of reaching out to come to any kind of solution to the problem they sold me. After 2 months the vehicle was towed to my driveway and remains here until I sell it for 500$ in scrap metal. I contacted OMVIC and voiced my concerns however they made it clear that by law, in Ontario after 30 days the "dealer" can wipe there hands of the customer and vehicle without repercussions which they promptly did without any care or concern for the customer and the position I was left in. read more

Do NOT buy from here PLEASE LOOK AT ALL THE REVIEWS! they're all similar! I bought a truck from them sept 21 2022. I didn't get it until October 17(1000 lies and excuses about why it took so long to "safety" the truck). picked it up and immediately knew something was wrong, messaged them and texted them, they said they would fix it, communication was zero, I brought it to a local gm dealership to see if they could do a short inspection so I can make sure it's safe. they came out with how bad of shape it was in and needed about 12k or more of work done to be safe for the road!!!! I brought it back to them, was angry and wanted it fixed, they said they would! another 3 weeks went by with more bullshit excuses!!! November 17th they said I could pick up the truck and it was apparently fixed.....it was the EXACT SAME TRUCK!!!! Nothing had been fixed! then called MTO they came out approx two weeks later and did an inspection.....they clarified my thoughts, nothing was fixed, and infact the vehicle was unplated by mto, taken off the road due to rotting frame holes in floor and a multitude of other safety related issues!!!! I now have a 30k lemon sitting in my driveway and I drove it for a day and a half!!!!! in 3 months that I have had this vehicle...I drove it a day and a half!!! they had it the majority of the time and never did anything to rectify the serious safety issues! some of these issues could have seriously harmed myself, my babies or other drivers on the road around me! the garage didn't even look at my truck, they signed the paper for a friend!!! fake parts receipts, any minor work they did was done improperly and poorly. I also have now been in a rental car since October 20th and its almost at 5k in rental fees, as I traded in my working Land Rover to get this truck with a hefty down payment as well at my choice thinking I was going to finally have a hummer that I had always wanted. I have no vehicle, I can not purchase one either because I'm still paying for this one, I am in a rental at my own expense and they won't help me pay for the costs, I paid for insurance for this vehicle until the mto told me it was unfit and should never be on the road again unless it has a whole new frame. prio has tried to lie about me, they have lied to me, they have lied about the garages they work with.....all around LIARS! do your research, there are so many situations out there like mine!!! how the hell they still have their dealer licence is beyond me but I want to warn others so they don't have this shot happen to them!!! what a horrifying and stressful situation!!! read more

Its been about 4 months since into my delivery, and I have had to take preventative pre-bankruptcy steps to get out of this mess. I am now left with 2 vehicle payments and 2 mortgages to stay afloat. I purchased a used Land Rover from Prio within 2 months of purchasing the vehicle with the so called "warranty" I was left with 25-30k in uncovered repairs, a completely destroyed engine, a cracked block and a blown Turbocharger. About 30 days after the purchase I was commuting daily for work and had to bring the vehicle to a Specialist after it began making horrible noises, they stated the Turbocharger was faulty and had to be replaced at a cost of around 15k. I spoke to (sales) who replied via text with "I sold you the car 9n behalf of the company buddy. YOU CHOSE IT. You have an issue-deal with the owners of PRIO" I then asked (Financing) separately if he could help as it has only been a month He replied "call my friend "so and so" have him put a "temporary" fix on the vehicle, and bring it back with another 10k to put towards further financing for another vehicle and he could help me out.. Big red flag... I then spoke to the Manager amd provided him a written invoice and was told "the best we can do is help you find some parts", I replied I had no issues finding the parts and He stated "did you buy the warranty", I answered that the warranty Prio sold me only covers up to a max of 1500$.... He had no answer for me and didn't offer any further insight, advise or opinion. Only a few days later, both engine/turbo had a sudden and complete catastrophic failure and needed a complete ground up replacement of more the 30k in repairs including a crate Engine, Turbocharger, plus installation. Prio offered me no short or long term solution. I had no choice but to take a second mortgage on my home to cover the entire cost of the financing of the Land Rover to be able to pay off the vehicle in full and secure the financing for a working vehicle. My LR is now scrap metal. read more

Bought an suv last year from them within days back up camera stopped working, dash would light up and steering wheel locked nothing done. Within 8 months the engine blows we're out of a car and get to keep the payments. They did nothing to help. Stay away from them read more