Gentlemen and Ladies,
At the beginning of May 2022, I called the Print Three Company at Eglinton and Yonge St. I spoke with Mr. Adrian Oud. I asked him to give me a quote to have 240 double sided copies of a report printed, 240 envelopes addressed, stuffed and mailed.
I was told that to print 240 copies, address and stuff the envelopes and deliver those to Canada Post would cost $850.00 plus HST ($960.50). The postage per letter of $0.5150 plus HST would be separate.
I agreed and provided my Credit Card numbers over the phone. On June 6, 2022 I e-mailed, Mr. A. Oud, and mentioned that I paid to have 240 copies of my double sided letter printed, 240 envelopes addressed, stuffed and delivered to the post office, but as per the post office invoice only 172 letters were mailed.
I asked what happened to the 68 letters that were not mailed. The cost for 240 envelopes was $850.00 plus tax = $960.50 ($3.54 each letter). Only 172 letters were mailed. 68 letters were not mailed - I am owed a refund of $240.72. To date I have not received any reply from Mr. Oud or anyone else from the company.
In June I received my May credit card statement and noticed that $960.50 was charged twice (on May 12, 2002 when I gave my credit card number to Mr. A. Oud, and again on May 30, 2022).
On May 31, 2022 a postage fee of $102.10 was charged to my credit card. Which seemed correct!
On June 20, 2022 I personally went to Print Three on Eglinton. I asked to speak to a manager, but was told that no manager was in the office. I left a package (copies of numerous e-mails, invoices and my credit card statement) and was told that it would be forwarded to the manager and that I would get a reply within a couple of days.
On July 11, 2022 at 2:40PM I called Print Three and again was told that no manager was in the office that day, but I would get a reply the next day. Four days later, still no reply from anyone at Print Three. I was sure that the missing 68 not mailed letters and the 2nd of $960.50 on my CC was an error and both would be rectified as soon as possible.
I wrote one more e-mail and made 2 more phone calls to Print Three at Eglinton and Yonge St. No reply!
I then contacted the Better Business Bureau and asked for help. After a month I was told that the Print Three Company has not replied to their e-mails or phone calls. I was told that all they can do, is lower the rating, which they have done!
My next steps are; to contact the police and go to the small claims court.
In future, I will do a thorough research on the internet and contact the BBB before doing any business with any company.
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