If I could give zero stars I would. Not sure this was a classroom specific problem or center specific, but my dogs got better care at dog boarding then my 4 year old did at this school. First day, my kid walks in. They sit him down by himself and introduce him to no one. Leaving him sad and alone was terrible. Every kid got a primrose backpack except for my kid. My kid lost about 10lbs. When I questioned the teachers they said they would be extra watchful of his eating, that didn't happen. Everyday I got reports he ate which was not true. The school was very quick to call me when my kid hit another kid, but I got zero calls and information on the DAILY injuries my child came home with. He would come home with cuts, bruises, rug burns. Many times I walked in and saw kids throwing other kids down and throwing stuff at one another while the teachers did nothing. Can't tell you how many times my kid came home with black eyes and cuts by his eyes. My kid got hit with a bucket and the teacher told him to watch where he was going next time. After a few months of this I told my kid to defend himself if he needed to because its obvious his teachers have zero classroom management skills or accountability on the childrens' safety. My kid came home with elevated body temperature and throwing up from heat exhaustion. Picked him up early one day and saw they let him go outside with a fleece on in 80 degree weather. Spoke to teacher outside and all I got is, oh I don't know I'm not his regular teacher. His regular teacher? "Oh we'll monitor that". Have to mention it happened again. Teacher told me he wanted to wear the sweater. Who the hell is the adult here? Hello common sense?! My husband walks in to a kid crying. Zero comforting from teachers. All the kid wanted was to switch centers as he was alone in the center he was in. Would have taken 2 seconds of attention. My kid came home often with poop on his underwear as the teachers would not help him properly wipe. Teachers are fake at least in my son's class. They make promises they don't keep. They lost my kid's stuff and showed zero interest in find it. My son told me they only hug the kids when the parents are around. You walk in the classroom and it's filthy all the time! The tv is always on loudly to the point the kids have to scream over one another to talk. Can't even hear yourself think when you walk in there. Not the type of environment to foster learning and cooperation. Do they even teach the kids to clean up?! They taught my kid a song about killing baby bumble bees!!! Wtf First why are you teaching kids to kill animals? Second do you not know bees are dying at record numbers and there are huge preservation efforts to save them?! Why not teach kids about that instead? My husband talked to the admins about it. Their response, oh you didn't like it? It's a very popular song right now. By all means let's all jump off the bridge if it's the cool thing to do. (Eye roll) Serial killers start off with killing animals. Let that sink in! The language the teachers use was appealing. My husband caught the teacher threatening the kids with "consequences" if they didn't have a good day. I heard the teacher say during circle time to the kids, my goal today is not to yell at you. Do kids need to know your internal dialogue? The teacher also asked me for pointers on how to get my kid to sit during circle time. Umm then why am I paying you?! Don't you have a mentor to ask help from? Review continued... on their Facebook page. read more

Care Duration: 2017-2020 We cannot say enough good things about Primrose-Alamo Ranch, it was the greatest choice in childcare we made! My son was extremely prepared when entering into elementary school. He continues to excel in his academics, which we attribute to the structure, content and challenge he encountered during his critical development stage at Primrose AR. We have been at Primrose Alamo Ranch for 3 years, since our move to the area. Literally the day we arrived in SA, we took our son to this school and our family has not left until now. The only reason we are leaving is because it is our time. The love, care, and education my children have received from the talented teachers at this school is undeniable. Everything from the organized events, to the nutritious food served, my children LOVED their experience. They made awesome friends and cannot say enough about their teachers. Everyday they inform me of something their teacher has taught them and I love it! Our time spent at Primrose AR, felt nothing short of family. We are definately going to miss Primrose Alamo Ranch, but we are grateful for the time we were able to spend with them. read more

I do not trust this establishment what's so ever. This school allows for strangers to pick up your child without consent from both parents. This school and especially the staff are inconsiderate and only work for money and not the well being of the child and family members associated with the child. I am the father of a little girl who goes to that school and the staff did not allow me to see my biological daughter. This school has kept it a secret from me about my Childs attendance and well being. The daycare finds it okay to make small contractual agreements with the other parent to keep the father away which is a sexist civil crime and against court mandated documents per attorney general. When I went to talk to the staff they treated me poorly and the teacher made a false claim "calling the police" when I went in there only to ask to be a part of the system so I know how my daughter is doing. The teachers there were making false claims in front of my face to purposely make a scene for the cops to show up which is ridiculously sad and pathetic. Especially from 2 elderly women who should know a thing a two about respect. Especially when it comes to a child. I do not think this daycare is used to having both parents active in a Childs life but that is the situation and I don't trust my kid attending here. I will be making police reports and I will get this resolved in a matter of time. I will be emailing my lawyer so this can get brought up to the civil court and this message will find its way to the better business bureau. This daycare needs to respect the wishes of both parents and not just one. I also post this on their Facebook page and they keep deleting it. Go figures. How many of you all have been denied access by the daycare to see your child? Especially since I am the legal guardian of the child attending. I'm sick to my stomach. read more

I took an hour off of work on three different occasions, attempting to get our virtual tour. All 3 times no one called us to perform the tour and no one ever followed up to apologize for missing our scheduled tour appointment. I had to call and sign up for another time slot 3X. This is unprofessional and left me thinking....if the school can't hold themselves accountable to meet a simple FaceTime call, how can I trust that they would be responsible enough to care for my child. Welp! I guess we will never know. Definitely would not recommend. read more

Our daughter attended Primrose at Alamo Ranch for 1.5 years. The staff and teachers are great. You can contact the teacher anytime during the day via the app and get details on your child's day. They hold special events on various holidays for the kids to participate in and the parents can come and watch. Our daughter's teachers were very understanding of her shyness and helped her adjust to going to her first school. The teachers seemed to care. We even got a few watery eyes on her last day at the school. This was the best day care experience I've ever had with any of my kids. read more

This place looked great, but vaccines aren't mandatory and you aren't allowed to ask whether the teachers in your child's room are vaccinated, so there's no way of knowing whether the teachers could be ill and exposing your child to COVID. If that's important to you, pass on this place. read more

Our son has been attending since about 7 months old and is now two. We've really enjoyed the school! The kids learn so much and the teachers are very caring and attentive with them. No cameras but they send pics throughout the day as well as a daily report of what and how much they are that day, as well as any diaper changes. Very clean, and they have little activities every so often to involve the family. We're so glad we found them! read more

Our family is so thankful for this Primrose location. We are new to the area and were having trouble finding a good daycare for my son. We wanted him to have time to play/ have fun but also learn and develop cognitively. This is the perfect place for that. Our son has struggled to keep up with kids his age developmentally for the past year. Since he started at Primrose, the care and attention he has received has enabled him to thrive and catch up to young toddlers his age. All the staff is extremely friendly and caring. His teachers are attentive to his needs and communicate very well. I receive pictures of my son all day long at work which really helps my days become so much better. The facility is very clean and organized. I just can't say enough about how thankful and happy I am! read more

To hear that these types of establishments are in business is beyond me. How can someone be denied access to their child? His name is on the birth certificate as well as the recorded court papers. So how in the world is the daycare going to be so one sided and refuse the Father his RIGHT. There are two parents and BOTH have the right to know information not just one. The worker's took it upon themselves to be rude, unprofessional, disrespectful and just biased aasholes. The child was enrolled without the knowledge of the Father to begin with. Then when he tries to get information about her you treat him like the scum on the subway floor. Instead of acting like little minions running around spewing nothing but crap not knowing what you are talking maybe the ladies at this establishment should be retrained on how to treat the parents. Regardless of the situation. Instead it was handled very poorly and they decided to be rude, unprofessional and extremely biased. This is the type of establishment being ran now and days? Utterly disgusted. read more

We love it here and HIGHLY recommend this center to others. I am a demanding parent. I want and expect the best for my children. When I enrolled my first child, Stephanie assured me that my voice would be heard and my concerns addressed, they have done that and more. Every concern, comment, suggestion is heard and dealt with. My children have learned a great deal. My daughter attended this location for 2 years before starting public school. She skipped Kinder (because PM has a certified Kinder program that School Districts will honor) and started in first grade. She is reading at a 2nd grade level and exceeds expectations in math, science, and social studies. I firmly believe it is due to the amazing education she received at PMAR. My son knew his ABC's song before he was 2 and knows colors and shapes. The children are kept busy with educational activities. This is not just a daycare center, it is an educational institution. As a college professor, I know the importance of a strong educational foundation. I know my kids are getting what they need and more at this location. Finally, the staff are AMAZING and LOVING my daughter still visits them to say "hi" because she feels a strong connection to them. Their accredited curriculum is STEAM focused, meaning the children learn while having fun and learn core subjects. (We've been part of the PMAR family for over 4 years). read more

I had my child placed in the Primrose School Alamo Ranch location and I had to remove my child from the center due to various concerns I had, which neither were shown care for. I removed him because his teacher at the time didn't want to do activities with him, she was just allowing him to do free play all day. Given the fact that he was moved to a classroom, which had older kids, and the expectations were far greater. I felt as if his teacher did not want to have any trouble with him since the other children were older and obviously following the routine. He was being turned into me with a bag of clothes filled with urine without letting me know he would have an accident. If he would have an incident, nothing was reported to me or they would make an incident report. I felt that my son was treated poorly and he was not well taken care of. I felt as if we were being discriminated against because we are Latinos. I tried to set up several meetings, which were always being delayed and they would not show any communication to resolve my concerns. I spoke with the director of the center, and she did want to have a meeting on the very last day. I told her that this has placed a lot of stress on my pregnancy and that it was too late for the meeting. On my son last day no one tried to reach out to me to communicate anything to me. Nobody said thank you when they gave he to me or did anything for his last day. I felt like they did not want us there at the center. The treatment that my son and I received was very poor and I did not expect that from a well known center, in which I paid a great amount of money for. The purpose of this review is to voice my concerns to someone so another parent will not receive the same treatment my child and I experienced. read more

Our daughter has been going to this school since they opened in May of 2017, and we are very happy with this center. Compared to her previous daycare, or even other daycare centers that we toured in this area, this one is far and away the best. The facility is new and clean and doesn't have that "daycare" smell. All the staff have been friendly and responsive. If I call in the middle of the day to check on my daughter, I get a full update. My daughter has been in three different classrooms so far, and all the teachers have all been very caring. She loves some of her old teachers so much that she loves to go and visit them at the end of the day when I pick her up, and she always gets a big hug and kiss from them. Our daughter had just started potty training when we moved her to this school and I have to say her teachers were very helpful in getting her fully and successfully potty trained. I can also see that she is learning something new every day, whether that's a poem a song or a bit of science. Overall we are very pleased with this center and highly recommend it. read more