We have received the bounce house. When dropped off, my father in law was told it needs cleaned before kids can use it. This is absolutely unacceptable, unprofessional, unethical, and unacceptable. I asked for them to come back and clean it since their website states "new inventory that's cleaned before/after each use". This unit wasn't cleaned, nor is it new. There is tape over a hole as a patch. This is the most disgusting bounce house I've ever received. Below is the correspondence I had with the owner. Screen shot of the conversation is attached, along with the pictures of the disgusting bounce house.
Direct quote from owner:
I'm headed to your house now. I would appreciate if you would review how you approach this situation.
I'm all about satisfying you and making this party what you want it to be. We are a Christian, family owned business, and as the man stated whenever we were there last time y'all are Christians as well.
This situation will be handled. Please remember that I am a human being and that I am going to do my best to make you happy and your children as well. read more