Today was the first time using this company. The van backed into my driveway around 9:34 am to take my dauther to a 10:30 appointed. The driver sat there about 4 minutes, never got out of the van, or called us. Went outside to talk with the driver, but the van was gone. called the van company to ask what happened, the said he will be back in 5 minutes. 20 minutes call the company to see what was going on, he said the driver told him that someone came outside to cancel the service. Very, Very rude an unprofessional company. Will never try to us this company again. read more

I have a complain about a recent experience with dispatch. The dispatcher was rude and dismissive about my family's concerns and situation that left my Dad missing a critical appointment today. The dispatcher claims he's a supervisor named Nicholas. I tried to explain to him that his language was inappropriate for the business setting. He hung up on me. Then when I called him back. He stated I needed to get past it. He would not allow me to express my family's situation. read more

I live in another state outside of Washington, DC. I called to inquire about non-emergency ONE WAY transport of an elderly relative from a nursing home in McNairy County to one in Carroll County. Incredibly, they wanted over $300 which is absolute gouging. When I told the "manager" Nic, "If you don't mind me saying so seems like s ripoff" he hung up on me. Really professional. When I called back and asked why he hung up he said you called our service a ripoff. Sorry to hurt your delicate sensibilities but if you cannot handle criticism or questions from potential customers then you have no business working in this sector. Just to put their cost into perspective. I could take a luxury car from my home to the front doors of Dulles International Airport for $154. Half the price. They actually charge you mileage for their vans to return back--also a practice I have never seen in transportation. You're taking advantage of the elderly and people with disabilities. And if you don't like being called out for it grow some corporate ethics. read more

This service has been so important to me. I used to take my Mother in my SUV, but now that she has had a fall and must now use a wheelchair, I cannot take her where she needs to go. This is the only way that I can get her anywhere she has to go until she heals. I have used them for two trips and I couldn't be happier with their service. All the drivers have been so friendly and have take extra special care of my Mom. They try to make sure that the ride is not very bumpy which puts her in pain. They speak to her with respect and want to make sure that she is comfortable. I will continue to use them as long as needed and refer them to others who could use their services. read more

Great service, better people. They will take care of you no matter if you're in a wheelchair, on a stretcher, if you use a walker. They are patient with you and will do what they can to make sure that your ride is comfortable and smooth and everything happens without a hitch. They usually pick you up way before your appointment time and they don't like to let you down. Whenever I use them, they're always courteous and helpful. 10/10 will always use this company. read more

We use PrimeCare regularly for our senior and disabled clients who need rides to/from the doctors, to social outings, and even on long-distance trips. Their drivers have been courteous and considerate to our clients. And, PrimeCare has helped us in emergency situations with clients. Ty Jones and his team strive to be the best provider for medical transportation. I recommend you use their services when you need wheelchair or stretcher transportation. They will go the extra mile for you and your loved ones!! read more

Used this company twice and very happy with them. The drivers were very caring and friendly.

Great Transport Service!! The drivers are always so nice and on time. I will tell my friends and family to use them also. I would definitely use this company again!! read more

This is the company I recommend to all of my friends and family! Compassionate, caring, wonderful people! Drivers and office staff are knowledgeable and professional. read more

I used this service a few weeks ago to transport my husband to the doctor. When the first driver came, she forgot to put down the back of the van after loading my husband's scooter. It hit the ceiling of our garage, but everything seemed to be OK. On our return, a totally different driver brought us home from the doctor. She got the scooter out of the van, and DID EXACTLY THE SAME THING the first driver had done- she forgot to put down the back of the van! This time it hit the electric garage door and damaged it. We had to spend $65 to repair the garage door, plus have the address numbers replaced which she knocked off, plus $100 fee we paid the company for transportation. It was bizarre! Obviously we will never will use them again. read more

My mother had to use this company a few times when she became wheelchair bound. These trips cost my mother $205+ for a 20minute ride. The 1st time we used them, they arrived late to the house and we evidently arrived late to the appointment. I made an complaint that time and was given a discount 20% which was nice. The 2nd time we used them, we had a super sweet lady home was perfect. Her van was nice and neat and her mannerisms were great. 3rd time, we are awaiting to be picked up from the doctor's office and a young lady wearing black polkadot socks with sandals, leggings, with a Nike shirt walks in behind my mother's wheelchair and starts pushing her. We then realized, "oh this must be our ride. Out of uniform and un-identified. This same young lady is on her phone while driving. They all were on the phone while driving. For such a expensive transport a company attempting to be professional you think they would have set their employees up with a device they do not have to look at their phones map to see which way they are going. Finally, our last time we used them, we were late being picked up from the house and late to arrive to the appointment. The van was a complete mess. My mother and I are on a very fixed budget and while she does have insurance, it doesn't not cover these wheelchair vans she has to be transported by. To have to pay $205, $210, $310, etc for a 20-40min ride is ridiculous to have be arrive late, in a trashed van, or with someone who obviously doesn't believe in professionalism. read more

PrimeCare Transport - Medical Transportation Near Me - Memphis, Tennessee

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both rude and unprofessional dispatcher Nicholas. as a nurse my patient uses this service weekly. i attempted to contact one of the drivers as a medication fell out of my bag due the the heat it was imperative that I make sure this medication was not in the heat. from the beginning of the call I could tell it was not going to be good. I gave the dispatcher my credentials. told him who I was trying to contact. I even gave him my age "67" and told him I was married from the beginning of the call he treat me as if I were trying to "make a date with one of the employees " he wouldn't listen or take my message. He hung up on me. I called right back and got a laughlong female who was on that same page as Nicholas, She did at least take the message, gave my phone number to the employee and I received the medication today. this Nicholas was so rude he never even allowed me to complete what I was calling for putting out company issues that had nothing to do with me. Prime Care more training is needed with this guy Nicholas read more

I had been using Prime Care transport for quite some time, arranging transportation for patients in the Memphis area. Holly has always been very helpful in many regards, however a so called "operations manager" by the name of Jeremy has completely ruined this company's reputation. He was the most arrogant and unprofessional individual I had ever encountered in the field. In a nutshell, we had arranged wheelchair transportation for a disabled woman with several different underlying diagnoses. (It is important to note that this woman's life depends on her transportation to and from her specialty doctors' appointments). Transportation was arranged a week in advance via email and telephone. A request for confirmation via email was left ignored and it wasn't until the day before when we called to confirm and were transferred to this so-called "operations manager" (Jeremy), whose response was: "we will no be transporting her and that's the end of it". When we told him that Holly had given us the okay for transport prior to arranging it he told us that "Holly was in over her head". As if this wasn't bad enough, when asked to speak to someone he reports to he simply said he will not do that. This guy is a prime example of someone who should not be in the field of healthcare. I sure hope the owner of this organization sees this review and reconsiders the incompetent individual "running" his operations to the ground. (If I could give them negative stars I would!) read more