Prime Cut did a $2300 job in Fall 2018 to replace some plants in 2 beds. The owner has been promising since 5/17/19 to replace 5 of the plants which looked dead when he put them in last fall, and turned out to be indeed dead. There is a lengthy string of documented communications in my attempt to get dead plants replaced. The owner keeps promising he will be out to do it, but then either never shows up, and when I text him he has various excuses - too busy doing other jobs, family stuff going on, personal stuff going on, equipment issues, commercial jobs interfering, etc etc. I filed a complaint with BBB a couple months ago, and they said he ignored all their communiction attempts. I hate to write a bad review on a local small business, but this has been such a terrible and unfair experience that I feel neighbors should be aware of the unprofessional business practices. ( Since the owner claims to be too busy to finish my job, I also gave him the option to refund me the amount it would cost for me to get another company to finish the job. He ignored that request as well). read more