My repair invoice number is #9232, and the technician's first name is Gatluak. He was very professional and provided excellent customer service. Gatluak was able to diagnose the problem quickly and explain to me what the issue was. He was very polite and patient when answering all my questions. After finish repairing, Gatluak double check to see if the dryer was working before he left. Therefore, I am happy with the service provided by this technician. Overall, Prime Alliance Repair provides fast, reliable services, and they are quick at responding to customer needs. I got my dryer fixed within 24h (July 29, 2022). It's my first time using their services and I definitely recommend Prime Alliance Repairs. read more

In the middle of the COVID-19 chaos my fridge broke!!! The freezer was fine, but the fridge was not cooling. After reaching out to Prime Appliance Repairs, a tech was sent out the next day to take a look. The tech came earlier than expected (which was great), was courteous, friendly and very knowledgeable. He tried everything that he could and was honest in saying that if it didn't start cooling in the next 24 hours I would probably need a new fridge :(. I appreciated his honestly and the fact that he didn't just "try" to repair it and charge me, knowing it probably wouldn't work. I am very pleased with Prime Appliance and will definitely use them again, but hopefully it won't be anytime soon, lol. read more

Highly recommended!!! My washing machine stopped draining yesterday, just when I had a load of clothes inside! I wasn't even sure if companies are still open because of covid, but I found Prime appliance repairs and to my surprise they were able to even book me in the same day!! I was so relieved that my clothes won't need to soak for a couple days, and beyond that, the service that I received from the technician and the on the phone was exceptional! They made sure to explain their process and pricing even before the technician came over, and the pricing was fair and I paid exactly what the technician quoted. Needless to say, I am very happy with the service!! read more

I submitted a request through their website and within a few minutes I got a call from them, they managed to book me same day, very impressive! The technician repaired my 18 year old Fridgidaire fridge that suddenly stopped cooling. He was here within the scheduled time frame, wore a mask, gloves, shoe covers and was polite and knowledgable. Quickly diagnosed the problem with the thermostat and gave me a detailed quote that I decided to proceed. Luckily the tech had the spare part in the car so he managed to fix it at the day and we didn't need to throw away our food. I am very pleased with the service and would hire again if needed! read more

From booking the appointment to Eugene fixing my refrigerator, everyone was professional and very pleasant to deal with. Eugene came by well within the time frame stated. He was friendly and very professional. He took time to explain what he found wrong and each step he was taking to fix the problem. Eugene did a fantastic job and in no time got my fridge back up and running again. He even cleaned up the wet spots on the floor when he was done! I highly recommend Prime Appliance Repairs and especially Eugene. Thanks again for fixing my refrigerator and making the process as painless as possible. read more

Excellent professional service by Daniel and team at Prime Appliance Repairs. First appointment was a last minute call, the manager was able to fit us in a busy night and showed up within an hour. Diagnosed the issue and fixed it. Then came the next day to ensure the fridge is cooling properly and tested the speed of the fan (as he was suspecting the fan needed change as well). Didn't need to replace it, there was no charge for the post-test. Crew was very polite and pleasant to deal with, highly recommended! read more

Five stars to Prime Appliance Repair, and in particular their technician Gatluak. We called on a Saturday, the tech was here Sunday. He evaluated the issue and determined the freezer section of our refrigerator needed a new Temperature Sensor. Gatluak returned on Monday, replaced the part and checked over everything in less than an hour! He was extremely courteous, professional, and knew his stuff. We now know who to call, for sure, for any appliance repairs. Very pleasant experience. read more

When I contacted Prime Appliance Repair to book a call out for our tumble dryer I was expecting a long lead time. I was pleasantly surprised when I got an appointment for the following day! Eugene was professional and personable. He arrived when he said he would, diagnosed the issue, completed the repair and left the area clean and tidy. Good job well done! I'd definitely use them again and would specifically request Eugene to attend to the issue. read more

The rep who set up the meeting was prompt in responding, which I appreciated. No having to wait for confirmation The repairman who came was also very professional and thorough. Took his shoes off, explained what the problem was, kept a tidy workspace, and asked if we needed clarification on anything. Invoicing was clear as well. Would definitely go with this company again for future appliance issues read more

Person was good and looks knowledgeable. As per him after repair refrigerator will work perfectly fine for many years. Taking his words and go ahead with repair. Generally everywhere its 6 months warranty but they are giving 4 months. After submitting review 2 months will be extended. Little wiered to me. Overall it looks good but I'll give another feedback after 6 months. Thanks, Manoj read more

I have had Prime Appliance help me with my dishwasher and oven repairs. Their professionalism, and exceptional customer service gave me the peace of mind to get the job Done! One of their technicians, Daniel Skiba was such a pleasure to work with. His quick, open communication exceeded my expectations! I highly recommend working with this company. Worth every dollar read more

Overall, a great first experience. I did find them a bit expensive given the repair (dishwasher leveling) but not a huge deal given their customer service and communication. Removed 1 star - was told 6 months warranty but it's actually 4 months when you fill out a feedback survey, and +1 month for a Google and Yelp review each. Doesn't change my endorsement, though. read more

Very responsive team. Technician Gatjiak reported on time to do diagnosis and again arrived within the specified time to complete the repairs. Job well done . Even though it's less than 24 hours now the refrigerator is working normally again after they fixed the leak in the sealed system. All staff from the office to the technician were courteous. read more

The Prime agent was on time for the appointment. He was very professional, respectful and communicated well to explain what was wrong with the refrigerator. He was very patient working on it and I am glad that I used the service of Prime. I will recommend them to my friends. read more

Daniel and Jeff were a great pleasure to do business with. They were responsive, knowledgeable, and did a great job fixing our fridge that had some complex issues. Pricing is fair. Will keep them in our contacts for future if needed! read more

amazing service and technicians. They spent a considerable amount of time to diagnose the problem and repair as needed. Technicians were extremely polite and trustworthy. I would definitely use this company again. read more

thanks for the great service! Eugene was prompt, professional and easy to work with. I guess yelp wants more text before I can post this review. I guess yelp wants more text before I can post this review. read more

Our oven wasn't reaching the correct temperature. Gatjiak from Prime came and diagnosed the issue as the baking element. He fixed the issue in a timely manner and all is good now. Thank you read more

Quick response to request for service and repair made in a very timely manner (1 day turn around). Technician was friendly, professional and knowledgeable and the repair was fairly priced. read more