I had a severe chest cold so called this place to get information on pricing for a new patient. The…read morelady that answered was annoyed and short with me--I explained my situation and told her I need to see a doctor because I need antibiotics. She sighed in irritation and her exact words were, "Oh Lordy Lordy... we don't have anything available today" CLICK!!! before I could even respond she hung up on me! What kind of clinic allows their employees to act like this--absolutely ridiculous and beyond unprofessional!

Came to visit my family on holiday and caught a small bug. I googled nearby clinics and this place…read morepopped up. I was seen immediately by Elba and she took great care of me. The office is new and clean and I felt like I was in really good hands. If you need an amazing, fast, and caring experience - please visit this clinic. Such a difference from those cold and rushed experiences that you receive at other urgent care offices!

This review is regarding nurse practitioner Alexandra Rigaud…read moreUnfortunately she was the nurse that helped me, she had such an attitude very calm very passive agree but the gestures she did and the way she answered my questions were ironic, she wasn't friendly and empathetic at all. She didn't even send the prescription to the pharmacy I had to return twice (Uber it since I was on vacations in Orlando). To summarize, this nurse has not social skills to work with patients and its not efficient in her job. Try to avoid her and try someone else, that's my recommendation for this passive aggressive nurse.

Staff were very professional. With an appointment, we still had to wait almost an hour before the…read morenurse called us. To see the doctor, took about 15 minutes. Not too bad. The nurse practitioner that saw my sister was knowledgeable. Referred us to ED for CT scan. Do, of to ED we go.

The front end receptionist is so rude and unprofessional,we go to the office because we have…read moremedical problems and all she does is being rude and with an attitude if she doesn't know how to deal with patient she should get another job

I love this office. I'm darn near a hypochondriac and they always make me feel comfortable/answer…read moremy questions in an empathetic way. Come here for all of my PCP visits even though it's somewhat far from home. I've had nothing but great experiences and have easily been here at least 6/7 times (because again, i freak out over everything). They're kind every time. Thanks for all you do! 10/10!

My primary care giver Dr Yudiel Torres unfortunately moved to this location permanently but many…read morepatient in this area are very lucky for that, he is the best doctor I've ever had. So even it took me almost an hour, I prefer to come here instead because he's really so amazing at his job!

Luz and Emily at check-in were friendly, welcoming, and made the process quick and easy. They…read moretreated my 80-year-old dad with care and respect, speaking directly to him while also acknowledging and including me as his daughter and health advocate. The waiting area was very clean, and the wall outlets with dual USB ports were a thoughtful convenience. His appointment was scheduled for 10:15, check-in was smooth, and he was called back for his ultrasound by 10:40. Overall, this was a great visit. Thank you, Orlando Health St. Cloud Hospital.

What started as a good experience quickly went south! My father was brought in via ambulance. The…read moreER experience was good. Knowledgeable and compassionate staff. He was admitted to the West Wing that night. The first 2 days were again a good experience. After he was diagnosed with terminal cancer, there was an IMMEDIATE decline in his care! It was like the mentality became, "he's terminal. Why bother?" It was disgusting!!! He told the nurses/aides on numerous occasions that his back hurt and he needs moved or turned. They did nothing! He developed bedsores. The nurse leader, Stephanie Aquino, was cold and dismissive of our concerns when we complained. She refused to tell us the level of bedsores he had. He spent 7 days/nights in that place, 5 in pain and very uncomfortable. They could not have cared less. This place should be investigated and people should be fired for the horrible care provided to terminal patients.

Terrible service, long wait, even with an appointment. Came for a drug test required by my new…read moreemployer and they sent me here and worst place to come to. Heard someone waited an hour and half even with an appointment. If you come here I recommend coming soon as they open. By the way Saturday's they only have one doctor on staff and one person for drug test.

Horrible..went in pain, nauseous and feeling Horrible..they tested me for the flu..negative..asked…read morefor something for the nausea..they gave me BENADRYL instead of the right injection and sent me to the emergency room where they found out BY TESTING I had covid. Unbelievably unprofessional..STAY AWAY FROM THIS LOCATION...

Terrible experience at this urgent care. The doctor didn't even examine me and was ready to…read moreprescribe medication without knowing what I had because she didn't even do a swab until u ask her for it. They were joking around, saying they would ask their mom because they didn't know what to do. Extremely unprofessional. I would not recommend this place at all if you're looking for serious and responsible care.

This is health for profit. They only care about getting paid. They don't care about patient health…read more $500 just to be seen by the doctor. It's getting out-of-pocket they obviously don't care if you're healthy or not they only care if they're getting money in their pocket.

KUDOS and thanks for the superior quality customer service at Patriot Brew here at the Lake Nona…read more VA Medical Center! Ms. Cindy helped me with my purchase of Life Water with my Patriot Bucks. Patriot Brew is a nice quaint coffee shop that has many different types of drinks and snacks! I highly recommend all to come visit and support Patriot Brew!

Professional staff caring for vets. Horrible place to work in. They promote a hostile work…read moreenvironment, whistleblower retaliation and are known for sweeping admin officials misconduct and crime underneath the rug, but are known for enforcing standards in a form of double standard. Security Chief Nicholas Amen has a long history of misconduct, unethical behavior, racial and criminal history which cost him to lose his gov. Credit card rights, and additional training when he should of been fired and arrested. Nicholas father Richard Amen has strong ties with Admin staff which administrators turn the blind eye. I score the VA Hospital 5 stars for care. Medical staff are good. As a working environment I give the administrators a zero based on their history of misconduct towards the employees knowing they can get away with it knowing they are not held accountable to anyone.

I do not recommend anyone to this emergency room. I went the with abdomen pain and I am pregnant…read moreand they were calling people that were there before me. If I didn't waste my time there I would I went to Orlando health, I never had a problem them. I will give this no stars

I have been seeing Dr Michelle Nguyen since I first moved to lake Nona 12-13 years ago. She is an…read moreamazing doctor, considerate, compassionate, and she listens. It isn't easy to find such a quality doctor that listens to your issues and doesn't make you feel like your taking up too much of their time. She runs a tight ship and Tom Pham is also very knowledgeable and caring. The staff here is also very welcoming and efficient. My only disappointment is that they stopped taking Saturday appointments which was a really awesome service. However they are still open on Saturday 9-2 for walk-in patients. I don't think the current score on Yelp accurately reflects the business. I don't normally do reviews but did one for them because I saw that they had a lower score that the one they deserve. Someone actually gave them one star because they arrived late and they had stopped taking patients for the day. Every doctors that excepts walk-in closes their door 15 minutes before the clinic closes or the doctors won't be able to leave.

BEWARE, PLEASE READ!! Due to neglect & patient abandonment,…read moreDr Nguyen caused me to go downhill fast. After she ran off her ONLY PA's (that were caring for me under her), In her words, "You are a 30 minute patient and I only have 10 min per patient find someone else." She failed to provide continuity of care, a referral to another doctor, or any additional assistance. In my most serious time of need, she abandoned me due to the complexity of my case. In her words, "Everything wrong with you! Go somewhere else." I was seeing her PA's Tom Pham & Drew Reynolds but they walked out the same week without giving her notice. According to her staff, due to her anger issues they finally had enough. I had been there when she and Tom would scream & yell at each other and it was kind of scary & very unprofessional but I just thought it was an isolated incident and didn't dwell on it. Everyone has their bad days. However, I was continuing to get more sick & PA Drew wouldn't order certain tests & medication due to her disapproval of his thinking outside the box ways. She had control issues clearly but when it affects patient outcomes that's when it's more than concerning. Once her only PA's walked out, she was juggling both the Lake Nona & Dean Rd locations as the ONLY MD/provider until she hired Deann Le. However, Deann would only prove to back Dr Nguyen's conduct by also offering no assistance stating, "According to Dr Nguyen, you have to go somewhere else for your care." As it turns out, I now have been told that I have multiple overlapping autoimmune diseases & related complications due to the delay of care & for lack of care continuity. If you value your life or that of your loved ones, please go to a provider who WILL not limit your visits based on money alone but rather, a responsible physician. I found Dr Sarah Siddiqui and I'm thankful that I did. She's also in Lake Nona. I don't leave a serious review like this lightly. I finally left it in the hopes of maybe saving someone else from the nightmare that my family has had to endure due to her negligence. If you're really complex I can also recommend UF Health Shands in Gainsville (I was there for 2 weeks) and/or a referral to the Mayo Clinic in Jacksonville (went there as well for 4 months).