EDIT: I'm updating my review because I booked the appointment anyway. Despite the weird interaction…read moreI had over the 25-dollar late fee, I was reminded of how the staff at the Westover Hills Clinic are some of the most professional, hard-working, and kind people. They have consistently provided superb service and follow-through, so I recommend this location to anyone who is looking for a PCP. ORIGINAL REVIEW: I missed an appointment due to an emergency, called them beforehand to let them know, and they said it would be enough since it was an emergency. Called to reschedule, they said I never called so I'd have to pay. Asked them to check their system, they didn't find evidence of my call. I called back to reschedule again, the said they found the notes in their system, but I'd have to appeal formally. I asked them what proof was needed, and they said I'd just have to make the claim that I had emergency surgery. So I asked what's the difference between now and then, since I had already done that and what would constitute as proof to waive the fee. They couldn't really answer, transferred me to billing and billing said they couldn't do anything, I'd have to talk to the practice. I asked billing to get on the call with me and the practice, and they said they would, but they did a simple transfer instead. When I finally agreed to pay and appeal later, they didn't have the appointment I needed. One big circus, wasting everyone's time, over 25 dollars.

I just called to schedule my dad an appointment as a new patient, but the receptionist was so rude…read morethat I decided to shop around for a different office.

Hello Dr. Hain Trevino,…read more From the bottom of my heart, you are the BEST PHYSICIAN this "old girl" could have. You know your patients and can sense the urgency in our needs. I'm am so grateful to have you as my, my wife's, my mother and prior my son's physician. You have guided me in the care of my mother even though she was hospitialized during vacation in another state. You continue to support me and my through our loss of my mother. Your customer service/patient care is "ABOVE ALL OTHERS." I can be alittle selfish and want to keep you for myself but the quality of care you give makes me have to refer you specifically to family and friends. Thank you again, for being not only my physician but my Blessing! #DrAprilHainTrevino Virginia

This used to be a fantastic clinic with amazing customer service, apparently they have grown so…read moremuch all calls are are now routed to a call center where the agents for the most part are very rude. Don't go there unless you have no other alternative.

Great staff and amazing care!…read more I fell down the stairs...not smart. I arrived at the clinic and appreciated from the start how nice and helpful everyone was. I felt listened to and cared for right away. I was in plenty of pain and not in a good mood. I liked how kind and patient everyone was. They were thorough in checking everything out. When I left I felt so much better. I would definitely go back during my next emergency medical situation. Hopefully, that won't be too soon.

Do not take Medicare...good clinic other than that. They cannot set bones or do any real…read morediagnostics, but can give you a good plan for next steps. I would not go here if I was facing an emergency. If you have an infection and need a script, they're probably ok. If you're having a heart attack or a broken bone, skip this and go to a real er.

If I could give 10 stars to The Emergency Clinic at The Pearl, I definitely would!…read more Last week I had some medical complications and from what my family doctor had mentioned on my last visit, I needed a CT Scan to know exactly what my problem was. When I started to look for emergency clinics I noticed this location had a CT scan, plus I had already visit them in the past and had a wonderful experience. I was quickly seen by Dr. Zeballos and he was super attentive and professional. During my time there I also interacted with three other nurses and they were all wonderful people. After just a few hours here, I left feeling 10 times better and with the right diagnose and help that I needed. Besides the amazing people working here, the clinic itself is so clean and modern. Even though they've been opened for a few years now, I swear the clinic looks exactly the same as when I first visit them four years ago. Thank you to the entire team for The Emergency Clinic at The Pearl for their wonderful care!

I expected compassion, but instead I was judged and dismissed. Dr. Fernandez barely made eye…read morecontext, and carried a glazed over sort of look to him. The Doctor did not listen to my symptoms and made remarks of, "Oh, I thought you were here on Medicare." "This is emergency medicine, you need derm". "Look, I am not here to solve the world's problems"" I am speaking-do not cut me off". I presented to the clinic with inflammation, eczema on my hands. Now, the night before was pretty painful, and I explained at this point I am looking for relief. Rather than taking the time to assess and treat, the Doctor went on an entire tirade of comments that pretty made his stance pretty clear. If you are a Medicare recipient, do not enter this clinic. If you are a student getting help from your parents, do not enter this clinic. If you are feeling sick or have health issues, do not enter this clinic. This is emergency medicine, okay. And only, specific cases allowed within this place of practice.

Swift service, whenever I go here I am seen within 30-minutes of walking in. Great staff, very…read morefriendly.

My husband needed to be seen for something, the wait was typical - long, but the staff was very…read morenice and the doctor was very personable. He was honest, thorough and caring.

Great! From the folks at the front desk to dr. Eric C…read more I was very impressed with Dr Eric, easy to talk to and understand. Excellent is my opinion!

I have been feeling pretty crappy since Wednesday and was trying to find an urgent care that I like…read morebefore uncle Bulverde Rd I thought the location I was going to was another one, but it worked out great. The Dr Amanda was fantastic. The staff was great. The nurse that checked me in all great five stars truly when you don't feel good you just want to get answers and I did. I would definitely go back.

The doctor is amazing, super smart, supportive, and goes the extra mile. Very happy to have her as…read moremy PCP.

AIM Primary Care is a great choice for my Primary Care needs. I appreciated meeting Dr. Gerineni…read morewhen I needed help when I moved to Medicare/Tricare for Life and needed to find an experienced and compassionate primary provider. Dr. G. is the doctor for me. She is personable, asked questions and brings a depth of experience in medicine that really gives her an edge in the Primary Care world. I like that she has clear goals to help her patients improve their health, streamline their care services and manage their existing conditions. Her staff is outstanding from the front desk to the professionals who assisted me.

I was around the corner at the Foundation Surgical hospital as my wife was having surgery. My…read moresister-in-law, son-in-law and I were in the waiting room, and I decided to show them an incredible knife my son had made for me. It was also incredibly sharp! I pulled it out of the scabbard and managed to cut two fingers in three locations. And one cut was deep, bleeding like a stuck pig. My son in law loaded me up and took me around the corner to Prompt Urgent Care. What a bunch of nice folks. The Dr sewed me up quickly and was so concerned she might be hurting me. You. Couldn't ask for more thoughtful and compassionate people. I just wish this location was close to my home. And yes, they finished me up fast enough that we were able to get back to Foundation before my wife was out of surgery. Prompt Urgent Care saved the day. (and my finger)!

Don't come here it's very rushed. I came in for an ankle injury and she didn't even look at it or…read moreask questions just said take an ibuprofen and sent me away. Nothing for the pain didn't ask for a range of motion barely asked any questions at all felt like the doctor just wanted to hurry up and go home for the day.