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    Primary Care Joliet

    2.4 (22 reviews)
    Closed 8:00 am - 5:00 pm

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    2 months ago

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    2 years ago

    The front desk lady was very rude and dismissive. Quick to turn you around and reject you. This place doesn't care about the ill.

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    12 years ago

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    Lilia Protaziuk, MD - Edwardelmhurst Health

    Lilia Protaziuk, MD - Edwardelmhurst Health

    3.5(2 reviews)
    9.1 mi

    This was a very unpleasant experience. Unfortunately, I…read morenever had the chance to meet this doctor. The staff working for her, as well as the medical office itself, behaved in a very confusing and unprofessional manner. I scheduled an appointment through the patient portal after seeing available dates and times for this doctor. However, within a few minutes, my appointment was automatically canceled. I called to ask what happened and was told that the doctor is no longer accepting new patients. This raises a reasonable question: why are appointment slots being publicly listed online if new patients cannot actually book them? I asked the administrator this exact question, but she simply kept repeating the same phrase like a recording: "The doctor is not accepting new patients." I explained that this explanation is not acceptable. If a doctor truly is not accepting new patients, then available dates and times should not be published at all. Instead of addressing the issue, the receptionist began pushing other random doctors on me. If I wanted to see just any doctor, I would have booked one myself. It was important for me specifically to see this doctor, and that was completely ignored. Overall, this felt like a waste of time and very poor communication. Listing appointment availability that patients cannot actually use is misleading and frustrating.

    My father has been seeing Dr Protaziuk for many years. We have found her medical care to be…read moreconsistently excellent. Express your concerns to her clearly, and she helps you to address them. She listens, examines, recommends appropriate tests and therapies, and helps you to get better, and to stay well. She understands that we're human, and gently reminds us of what (we already know) we should be doing for our health. She would be a fine leader of your medical team, and I can highly recommend her

    Primary Care Joliet - internalmed - Updated May 2026

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