Absolutely terrible customer service. I put an order in online weeks ago. I've gotten text messages…read moresaying my order was ready for pick up but now they say it's on back order. Absolutely terrible customer service and no one actually knows how to do there job. Highly don't recommend

I was at Menards today and was helped by two young men that were exceptional. I had a problem with…read morea product I had purchased that had a flaw and they were so helpful in getting me a replacement at no cost to me because it was still under warranty. They were the nicest most efficient employees and Menards is lucky to have them. I know they come across some very disgruntled people during the day with this unfortunate covid. Their names are Alex Davis hardware manager and Dustin Johnson guests services. Please let them know they made me feel very special and went above and beyond. Employees like them are hard to find anymore. Jan leksich

Hardware stores can be intimidating even if you know what you want. The guys working here never…read morelaugh when I bring in a broken part and say I need one of these. It's absolutely amazing how much stuff they have in this store. They make keys. I think they cut glass or plexiglass. It's your local hardware store with a friendly staff that never makes you feel like they don't have time to help you find what you are looking for.

Better than Lowe's and Home Depot…read more Their diet Dr. Shasta soda/pop tastes identical to diet Dr. Pepper and costs less. So I last year made permanent switch to Dr. Shasta. Menard's is only retailer in Kalamazoo area (That I've found) that sells the Shasta brand.

They always have what I need for home repairs or upgrades. The staff is helpful with finding items…read moreand offering advice. The store is neat, well-organized, and reasonably priced, with a solid ship-to-home option.

Every time I'm here the staff is friendly. When they see me, they ask if they can help me find…read moresomething or if I have any questions, but they never pressure me. Big shout out to Shawn in blinds who cut some custom pieces for me today and Cindy who helped me plan some cabinet purchases in the future. Also a big fan of their garden center, paint department and--unexpectedly--their lighting options. Keep up the good work!

If I could give them zero stars, I would. I have a 5 year Lowes protection plan that I'm trying to…read moreutilize for fridge repair without success. The protection plan does not have live people you can speak with, only a website with a chat function. I have a claim with an assigned technician out of Kalamazoo who has canceled/rescheduled three times now. I have called to speak to someone at this store 5 times this morning. The first time they put me on an eternal hold. I called back and asked for a manager, was transferred, and hung up on twice. The fourth time I called it rang and rang and the line went dead. The fifth time I was told the manager was busy and it would be over an hour wait time to get help. I asked for the district manager information and was told "I'm just a cashier answering the phone, I don't know who that is. I wouldn't know where to find that"... I called Lowes customer service and they said they don't have manager info, I have to call the local store to find out. I called Lowes corporate twice, was connected to someone in India both times, and both of those people hung up on me. DO NOT BUY THE PROTECTION PLAN FROM LOWES!! It's a total scam. I will not be purchasing ANYTHING from Lowes in the future.

I just finished reinstalling my well pump after having the motor repaired (rebuilt) by Riverside…read moreElectric in Riverside. They not only saved me a lot of money but their expert advice enabled me to do the removal and replacement myself. Without their helpful tips the job would have been beyond my capabilities.

From the owner: In 1946 Edward, Louis, and Ernest Sewcyck began a journey that would create an institution in sales…read moreand service. Their idea was to give the community a business that could provide outstanding products along with the service to maintain those products for years at a time. They also knew that the service they offered should cover motors, pumps, power tools and anything electric that a customer could bring in. 65 years have passed and Riverside Electric Service continues with the original mandate from the Sewcyck brothers, "Serve the Public."

They have everything. If they don't have it you don't need it. Helpful and knowledgeable.read more

I've been to this store at least 100 times, and every time it's been above and beyond. Highly…read morehighly recommend this place. But.. Not this last trip. I purchased spray paint for a small job. The can may have been defective. The paint spurted out splotchy, bad valve I suppose, I informed them. Zero reply. Zero reaction. I asked if they were interested, perhaps it was a defective can, bad lot. They replied, "Well I don't know." Of course, I replied, "I do know. It came out in splotches... do you care?" "Oh." That was it. Just looked at me. So yes, I'll still go there. 99/100.

Creative knowledgable and thoughtful team. On time and on budget. Highly recommendedread more

Quick service, great prices, fast delivery and warm and friendly staff…read more .

we were in the store for over 30 minutes and with the exception of one guy who told us initially he…read moredidn't know about the department. No one else helped us. You couldn't even see any employees. It was a horrible experience.

@loweshomeimprovement Awful experience today with a delivery that did not install the appliance…read more In addition the service team were unhelpful. All I got was 'call the local store' and when I said no, I was offered a refund of my install fee. Great service? Not! I asked for the delivery fee to be refunded, apparently that's a bridge too far. I asked to speak to a manager. Busy-they'll call you back. 3hrs later, no call. I called. Home Depot is likely to get our considerable business.