They took care of us and our poor deceased baby Casper. They were kind and very compassionate…read more Their pricing was resonable. Thank you guys!!!

The first time I took my little dog to this clinic he was over sedated and so he looked like he was…read morehaving a seizure on the way home from this clinic on a Friday afternoon. I had to bring him back to get an antidote. He threw up all weekend (dry heaves) and was very sick. This last time I brought him to the clinic to have his teeth checked again, nails clipped, and ears checked. My little dog has to be sedated for this as he will not allow even me to examine any of those body parts. But after I dropped him off and had to leave him there, I had an uneasy feeling because the staff was not listening to me at all and I was the only person there with an animal at 8:30 AM. They acted like they had no previous records or knowledge about my dog at all even though he had been there several times a year ago with an infected tooth and it honestly felt like they didn't care about any of my voiced concerns. They never called me even though I gave them my phone number before I left. I finally had to call them at 2:30 PM afternoon to ask about my dog. They did not want to answer any of my questions and kept saying "we are busy" but that I could come and pick him up. They also said he had a loose tooth so it had to be pulled and that he needed ear ointment daily. I became upset because they were supposed to call me and I also cannot put ointment in his ears as I explained to them that this dog would not allow me to do and that is why he needed to be sedated in the first place to check his teeth and his ears (evidence that they were certainly not listening to me earlier). When I said I needed oral medication for his ears and they needed to change that, the person on the phone said "we will talk about that when you get here" and I said "no, we will talk about that NOW" because I did not want to have to wait for them to change the form of the medication after I got back there because I clearly told them this dog will not let anyone even me touch his mouth or ears. I asked how much the tooth pull was that I was not called about and the first response was, "we are busy, hold on", "we are busy." When I got there I was met with a vet who never even introduced himself, had no name tag on, I had never met him before and judging from his demeanor had obviously been told about what concerns I had on the phone prior to my going back there to get my dog. I told them I was supposed to be phoned and the vet said I had sent a text indicating that whatever needed to be done on exam they could go ahead and do it. I sent no such text and told them that, so then I was offered a removal of the cost of removing the loose tooth (which I then learned was also decayed according to the vet) from the bill. I would have gladly paid it had I been given the courtesy of a phone call when they found this on exam because it was certainly necessary and I did not need a lecture on how not removing it "would be a disservice to my dog"! I also needed to know about his ears and was told he had a yeast infection but I wanted to know how he might have gotten that. I was told it was "just something dogs can get much like children get infections and need antibiotics"! (My dog is 9 years old and has never had a yeast infection before). I was never offered any information about the possible side effects of the oral antifungal medications I was handed or whether it could interact with the medication that he was already on for Lyme's arthritis so I again had to ask. (The response was so minimal I had to look up all of this information on the internet after I got home to get some answers!) The exam room door opened and my dog came running out to me so frightened he peed and pooped on the floor and the hair on his back was standing up. This dog is my baby and I will never again leave it with people who do not seem to care about me or him and I would not recommend that place for anyone who truly loves their pet.

Can't say enough good about Dr. Vicki and her whole team. They took fantastic care of our pup while…read morewe were in the area for about six weeks, including spaying her and giving her multiple vaccinations. Everything went smoothly, and they kept the costs low. Very knowledgable, thoughtful, and attentive -- to both our girl and us whenever we had questions. We hope to come back when she's next due for a visit, as we have MUCH preferred Ladyvet to our usual vet in Brooklyn! Highly recommend.

From the owner: Specializing in: - Veterinariansread more

I wish I could find the words to fully express how wonderful Spooner Veterinary Hospital is. From…read morethe wonderful Julie (and others) who answer the phone and booked my appointments, the highly educated and skilled Veterinary Technicians to the Veterinarians themselves, you will never find a more compassionate, kind, supportive and caring staff. I brought my best friend Yeti in, my beloved German Shepherd, to be checked because of a few concerns that came up quickly, never in a million years expecting to find out he had cancer throughout his body and a very short time to live. Needless to say, I was devastated. From that first appointment to 4 days later when I had to say goodbye to him, the loving support and comfort the entire staff showed both me and Yeti truly made a difference to us and it's something I will NEVER forget. I am switching my other animals to Spooner Veterinary Hospital as well. I wouldn't even think about bringing them anywhere else, now. If you love your animals as deeply as I do, you will want to bring them here for care. They are absolutely WONDERFUL!

We were on vacation when our Golden Retriever hurt her nail. It was bleeding and she was unable to…read morewalk on it. We called the vet nearest us in Danbury and they would not work us in to their schedule. We called Spooner and they told us to come and they would work us in. When we arrived we were greeted with friendly smiles. They put us in a room where our Golden could be examined by the vet and his assistant. They determined that they needed to take the whole nail put and said it would take about 45 minutes. It took exactly that. Everything went well and our Golden's urgent situation was resolved. We really appreciate the prompt and professional attention we received. We aren't a regular patient because we live in Illinois, but they reacted to our need for help and we are so grateful!!!

Yes I do. Bit of a drive for me but they did a good evaluation and helpful with my dog most…read morecertainly.

Staying at our cabin and had an emergency situation with our dog. Called 4 vets before calling…read moreHayward Animal Hospital. None of them would see us immediately and one recommended a vet 100 miles away. Called Hayward Animal Hospital and they said bring the dog immediately. We took the dog, they did x rays,blood tests and determined the problem. Called us back and gave us options but recommended the least expensive option to try first. When we arrived to pick the dog up Dr. Ostrander talked with us at length with x-rays in hand. Very professional and personable. Would recommend him to anyone for regular veterinary service or emergency service. Great support staff also.

Went to a different vet after a few poor experiences here- my breaking point was when a vet tech…read morewas overly rough with my senior beagle during a nail trim.

I have been taking my cats there for many years and have had good service. Today I went to take my…read more2 cats in for an appointment at 3:45 and 4:00. I was having trouble getting the one cat in the carrier and called and said I would be late and was told that would be ok. We got there before 4 and waited for 5 minutes and were told we would have to reschedule as we're standing there bleeding with 2 cats. HORRIBLE customer service!! So sad its gone down hill!!

They don't follow up they won't approve prescriptions I ask questions they don't give answers. THUS…read morefar it hasn't been the best experience. I hope they change. For three weeks now they were going to approve an outside prescription and they haven't. Plus the last time I was there they told me they would follow up the next day that was October 22 and now it's October 28 and their email doesn't work. MORE than frustrating. I am not going to let this go. I am extremely frustrated

Great care for my cats and dog! Staff is nice, it's very clean. Prices are fair and better than…read morebig city vets by a country mile.

Dr. Kyle took a call late Saturday evening regarding a horse injury requiring immediate attention…read moreand was beyond professional in getting us situated with needed emergency care. He was phenomenal to work with at a time and on a day that was inconvenient and yet he presented complete focus and support to best service our injured horse and in a way that made it clear he is compassionate, knowledgeable and incredibly willing to help in a way that had our best interest in mind the whole time. A five star rating is not sufficient to illustrate just how satisfied we are with his care and approach to the work as a veterinarian. We are very thankful to have him practicing in the area! Top notch professional.

Staff is amazing and very caring. Love this clinic and highly recommend them! I have had to call…read moreduring off hours, and they got back to me right away, have called and got scheduled right away although it was during busy times.