My first experience with an insurance agent and it was not pleasant at all. From the beginning the quotes given over the phone were NEVER accurate, whether it's to add a person or a vehicle. When the actual bill came in, it was ALWAYS $90-150.00 more than what he quoted. Any time I called to question my bill, it was always a debate because of the inaccuracy. The final straw was when I asked to have my policy changed to show the correct yearly mileage on my vehicles and he said he would have to change all vehicles and it would raise the price. He also stated that the mileage info he had on one of my vehicles was higher than what I was giving him. It was a constant run around with this company. He is definitely NOT for the customer, he only cares about his commission and if thinks he is representing Mercury Insurance, he is only hurting them. I have changed insurances and I have SAVED $1200.00 a year for the same coverage. And that's with having teenagers. I believe that the savings I have saved shows that this company takes advantage of his customers and has hurt the Mercury Insurance co, remember I SAVED $1200.00 for the exact same coverage. This agent is HIGHLY NOT recommend, he will go on expensive vacations on your money. read more