This Prezzo is conveniently located in the center of Welwyn Garden City, just steps from the railway station. Prezzo is a big chain Italian restaurant in the UK. The food and service is pretty, the concept seems straight forward - standard "Italian" fare at decent prices and with a full bar. That said I have found that the service varies a lot depending who serves you at our local Prezzo in Swadlincote - and there was a regretful incident on our visit to this restaurant last week.
So yes, as usual my calzone was good. However my brother is allergic to all cheeses - seriously allergic. So he screened the menu (he has been before) for cheese-free dishes (narrow down the choices considerably in an Italian restaurant - made his choice and ordered the "TRUFFLE OIL INFUSED FRIES" as a side. This is the whole description on the menu.
When the fries arrived they were sprinkled with parmesan - unexpected.... My brother brought it to the attention of the waiter (who seemed to be the manager on duty). The response was "well you will know better next time" - REALLY!? Given the recent hullaballoo in the UK about the unfortunate young lady who died because she had a sesame allergy and a "Pret a Manger" product was not labelled, you would have expected a LOT better response. We demanded a fresh batch of fries WITHOUT the parmesan and got them. Without this incident I would have rated the restaurant 4 stars - but this behavior and attitude is not acceptable. Perhaps Prezzo should take the trouble to either list all ingredients on every dish r simple ask diners if they have any allergies?? How difficult is that? And perhaps train staff a little better to make your experience more consistent....
REVIEW NUMBER 100 2018 read more