I went to Premiere Ford in Waveland August 25,2023 for oil change and tire balance and rotation…read more The appointment and service was done in a timely manner. However my car was returned with grease all over the front fender, all 4 wheels had grease on the wheels. I had to wash the car when I got home. In my 79 years I have had many cars serviced at many many dealerships in several states and NEVER had any of my vehicles returned to me dirty. It is obvious to anyone that I keep my car exceptionally clean. Interest in and respect of the consumer does not seem to be a priority. Sharon Settle

I had new tires put on my truck a few months back. I didn't have a good experience then with broken…read moreequipment and a delay in getting my truck back over the weekend. no one at the dealership hip seemed to care I was totally inconvenienced. now a few months later I've been have a slow leak in 3 of the tires. The valve stems were not installed properly and now paying someone else to fix after they also gouged me for an oil change. I'll drive 20 miles to go elsewhere!!!!

Beware of this store. I bought 2 new front ties from Bayou Motors in Waveland, MS for my wife's…read morevan. The next day while traveling she had a blowout on the drivers side front tire near Livingston, AL on I59. She did not run over anything, it was just a defective tire. The van was towed to a tire store in Livingston that inspected the tire and determined it was defective. They replaced it with different brand, (Toyo). I called Bayou Motors the next day and explained what happened. They said my wife must have hit something and they were not responsible. I will never patronize this business again.

They took my car in Friday afternoon and were very communicative that it would not be seen until…read moreMonday (battery issues so would not have been able to leave and bring it back) They went above and beyond to fix the issue and they checked everything else and sent a full report so I'm at peace driving my car!

Love this place. Always fast and professional service. Only place we take our vehiclesread more

Since I can't reach you by phone. Skylar says you're busy each time I call. Then no one's…read more answering the phone. Here you go: Subject: Request for Refund Due to Incomplete and Misrepresented Vehicle Repair I am writing regarding the repair performed on my daughter's vehicle on [date], for which I paid $348.85. The vehicle was returned to us with the same issue it was brought in for. Within a day, the condition worsened, including white smoke from the engine. When the vehicle was brought back, we were informed that the head gasket had blown and that this type of repair is not something your shop handles. Additionally, your employee stated that when the vehicle was moved after the repair, it was apparent that something was still wrong, yet this was not disclosed to me at the time of payment. Based on this, I am requesting a full refund of $348.85 due to: - Failure to properly diagnose or repair the issue - Return of the vehicle in an unsafe or worsened condition - Failure to disclose known issues at the time of release Please respond within 7 business days to resolve this matter. If I do not receive a response, I will proceed with filing formal complaints with the Better Business Bureau and the State Attorney General's office, and I will consider pursuing this matter in small claims court. I would prefer to resolve this directly. Sincerely, Lynette Javery

Service was quick and work was excellent and cost of repairs was more than fair. I recommend Warren…read moreAutomotive for all your automotive needs.

Absolutely the best people, service, and value. Traveling on vacation and had a breakdown on a…read moreSunday afternoon. AAA recommended Warran and we trusted them to get us back on the road. Less than 7 hours after we spoke to them we were back on the road, comfortable that Warran's people had performed the repairs needed professionally and at a reasonable cost. The absolute best. Thanks Louis!!

Thank you again for keeping me safe on the road Ray's. I wouldn't dream of visiting any other…read moremechanic and glad you're just an hour away. I'll tow it to ya if I have to! With the service engine light on recently and knowing that after auto zone's no return of problems and Googl-ing it returned that as long as it wasn't blinking...that's all I cared about in order to drive it to you to figure it out. As mentioned, and you sold me with your trust as a female when one of your mechanics said after half a year had gone by way back when I first bought this car and I assumed surely it needed an oil change even though the mileage wasn't up yet. You guys checked everything and said I really didn't need it but when I was back in town the next month to get it done then. That's customer service. Even yesterday, he hook up to figure out what was really wrong with my car was explained and why the $35 charge for you guys to do it checks things that Autozone does not. Then like magic all the exclamation marks were shown to me. It's just a huge relief to have Ray's in my phone & on Yelp for standby in case phone kicks it.

I have taken my car to Ray's on several occasions. This last time has been the worst. Not only have…read moreI been told my car would be fixed by a certain date (which has gone and passed by at least a week), I have been treated like a second rate citizen by a certain person. The mechanics have been great, but I feel as if customer service has been thrown out the window. I should have been called and kept up to date on the progress of getting parts, and now getting the work done. I have complained to several people--names I will not share, but nothing has changed. I really like the mechanics here. They do great work and are fairly quick about it too. I just wish they were quick about work they have already started, but as of yet not finished.

they rotated my bad back rim with old tires to the front and put my hood rims with new tires on the…read moreback and stripped almost all my lug nuts and when I asked who did it they all denied knowing

When calling to see if they have the tires you want make sure you press option #1 to speak to…read moresomeone who's actually at the store. Option #2 sends you to a call center. The call center told me they had 4 tires exactly like the ones I was replacing in stock at the store. When I arrived at my scheduled appointment time the tires I confirmed the prior day were not available. Had they been I would have paid roughly $1000. The search for my tires turned up empty. My only choice for a comprable set would cost me another $900.

Oil change and tire rotation Did a great job. Lobby was…read moreclean Offered discount for teachers and nurses.

Had a bunch of additions to my new 2025 truck. All were installed correctly (BedRug, bed cover,…read moreSwing Cases, caliper covers, etc., etc.) They were recommended by a local body/paint shop. Worked out perfectly.

Took our truck in on Tuesday morning as of Wednesday afternoon they hadn't even looked at it, they…read morehad told my husband they were bringing it in that morning and that wasn't a lie. That kept taking other autos ahead of it so we went and picked it up and took it somewhere else. I asked the front desk person if it was standard to do people this way he just lied and said they had been busy. I know they had been taking other cars ahead of even looking at ours as I spoke to a customer while I was there. The guy at the desk was rude and unapologetic. I would never do business with those people.

Quite expensive compared to competitors. Not sure why, it is just an oil change. Was done quickly!read more