Absolutely horrible and rude experience. I was planning to get silver filling for one of my back tooth and called this dentist since it was near my place of work. The receptionist told me they cant tell me what type of filling they do without a visit first which is ridiculous since just about every dentist in Canada provide that information over the phone. I decided to book a session anyways thinking they should offer silver filling as it was a common filling. On the day of the appointment, I arrived on time and waited almost 30 minutes before it was my time to see the doctor. After getting the x ray I was matched with the main female doctor there. I was expecting that she would check my tooth and then have a brief discussion regarding the condition of the tooth, filling materials etc. but nope she came looking rushed and stressed fresh off another patient, took one quick look at the my tooth and prepared for the filling procedure without explaining anything. I asked if I could know what type of filling materials is going to be used and she said composite. I told her I was looking for silver filling and she said " no dentist in saskatoon does that type of filling anymore" which is an outrageous statement. I then asked if I could take a minute to decide if I wanted to go with composite and she started getting rude and impatient, using violent hand gestures telling me she has gone to school for x many years and knows better. She expected me to lay down and shut up. After one minute of thinking about it I told her I would do the composite filling since I have already wasted my time and money for this appointment already and she( looking pissed that I needed to take that one minute to make a decision) said " it is too late now and she has other patients to take care of and that I need to do "everything all over again for the next appointment" including the x ray and visit fee". So here I am having waited for 45 minutes and out of 50 bucks to be told time is up and they don't do silver filling. As I walked out I was met with clinic manager there who had founded the clinic and is also a dentist there. he didn't seem to care about his doctor rude behavior at all and came at me with a defensive demeanor. I asked him why they don't mention what type of filling they do at the reception and he told me " it is illegal to publicize that information". it appears that misinformation runs in the entire organization. He also didn't offer any remedy even though I agreed to go with composite. He could have offered to the filling that day but nope. I am deeply concerned about the culture of this organization as rude behavior seems to go without any type of supervision, check and accountability and misinformation seems to be theme. I strongly recommend to look elsewhere if you are looking to be treated with respect and would like to have a normal one on one with your dentist on the day of the visit. Here they expect you to shut up and believe whatever they say and laydown so that they can quickly get done with you and hurry up to the next patient and collect that paycheck. To the Preston Dental center in case they read this review, Going to to the dentist is already stressful enough and even more stressful if your doctor is rude and ignorant. Please treat your patients with respect and take a moment to listen to their questions and concerns before the procedure. Also Please provide the type of filling you do upfront and stop wasting peoples' money and time. people shouldn't pay you 50 bucks to know what type of fillings your clinic does. Lastly I expect a refund for wasting my time and for the rude behavior I endured for just asking simple questions. I rarely write reviews but had to write this one and I hope you use it to improve your practice. read more
