1. Prestige Window & Doors

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Weston, WI

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Prestige Window & Doors

5.0 (1 review)
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7 months ago

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Menards

Menards

(11 reviews)

$$

Matt B. in the Building Center was one of the most unprofessional customer service experiences I've…read morehad in a long time. I called him "sir," and somehow that resulted in what felt like a full-blown tantrum. Drop the ego, buddy. You're a customer service representative for John Menard -- dealing professionally with customers is part of the job. Hopefully there won't be a next time, because after this experience I'd much rather spend my money with professionals at Home Depot. But if there is a next time, I can promise you I won't be calling him "sir." I came in needing help with landscaping stone. I wasn't sure exactly how much weight my trailer could safely hold, so yes, I bent the normal process a little while trying to figure it out. I wasn't trying to cause problems -- I was trying to safely purchase well over $600 worth of landscaping materials. Instead of anyone simply explaining the situation or helping me work through it, I was met with cold shoulders and treated like I was some kind of monster for not already knowing exactly how much stone the trailer could handle. Customer service doesn't mean every customer is going to know every rule or procedure before walking through the door. Sometimes people need help. That's literally the point. Robots can't come soon enough. They don't have egos, they can remain professional, and they don't let their emotions dictate how they treat paying customers. And don't get me wrong -- I'd probably be in a bad mood too if I were working on a holiday. But taking it out on customers who are simply asking for help isn't professional.

Drove 100 miles to pick up 160 deck spindles. Guy at the gate couldn't tell us where they were in…read morethe yard. Found the building. The spindles were on 2nd floor. Two guys working, one on the lift. People were dropping lumber over the edge to people below because the two guys were inundated. We are both 70 years old and had a hell of a time lifting bundles of spindles and taking them down a flight of stairs. One of the guys, Paul, was apologetic and helped us carry them, he worked hard to help everyone who came through for supplies. We were exhausted and angry. Paul saved you guys from a worse review!

Prestige Window & Doors - doorsales - Updated October 2026

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