Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

I live in a REM managed building on the UWS. My building has been managed by REM for several years…read morenow. I have found the building managers and super to be very responsive and they are quick to fix things. They have also kept the building very clean.They seem to really care about the tenants.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

Kimmy and staff are excellent. Trusting and professional. Will recommend to friends and family.read more

First house cleaning was Excellent all around,owner spoke and understood English fluently, wore…read moregloves and masks at all times,did everything that we had requested, including things that were missed by other services, like dusting mouldings and baseboard heating covers. Would highly recommend.

Reviewing a management company is a bit like evaluating a car dealership, there is a tainted…read moreindustry presumption they are all deceitful, so you are wary to believe or trust them, or rely upon the truthfulness of online commentary and referrals. So, it is important to acknowledge and appreciate exceptions of excellent service and reliability; praising individuals who show competency and pride in their job duties, along with respect, courtesy, and value in their interactions. VNYPM has proven themselves to be this anomaly, deviating from low expectations by restoring confidence and care, rather than sustaining doubt and apathy. As a shareholder for nearly 20 years, in a Pre-War Queens Co-op building, my comparative observations about the detached, duplicitous, ineffective multiple management companies, and unqualified absent Supers I have had the misfortune to witness; have been transformed by Anes with his conscientious responsive team. Especially outstanding, Amy with her diligence, kindness, and delightful sense of humor; and, Izeta with her empathy, flexibility, and trustworthiness. Anes, one of the owners, is accessible via email or phone, and has responded promptly with genuine concern and diplomacy to any urgent matter I have had, particularly health related required accommodations. Thanks to Anes employing Neoly, we finally have a professionally skilled, and dependable live-in Super, who is attentive, friendly, and hard-working. When VNYPM was hired several years ago by our newly elected board, they took over a huge mess; from financial debt and instability, to prior mismanagement negligence, a mendacious incapable Super arduous to fire, and many complicated major repair and maintenance issues. Throw in a pandemic, which created complex and combative lockdown and safety issues to navigate, and additional financial strain on the residents and building. Because of the smart guidance and leadership of VNYPM, and their recommendations and partnership to the Board, it is really remarkable we are now in the best financial shape this building has ever been in, with visible improvements of a modernized elevator, and demolition and installation of tiled stones to our expansive exterior entrance. Looking forward to seeing the interior painting started, and floor cleaning finished, which will make all the difference to re-establish its faded glory, Every building's situation and priorities are different, but they all have the same management needs for dedication, responsibility, accountability, consistency, transparency, prompt honest communication, and decisive action. Management companies are being hired for their expertise, but, let's not forget they work for us, even though they are managing us! VNYPM shows an understanding of this reciprocal relationship, and how properly servicing these demands guarantees mutual success and stability for them, and our residential buildings. VNYPM is receptive to suggestions to what they could do differently or better so they can continue to grow and learn, efficiently problem-solve, and provide the highest client satisfaction. This open readiness to listen, is a significant distinction for me. I applaud VNYPM's willingness to think outside the box, and knowing when to compromise wisely. They offer creative innovative solutions, using only limited available resources, that realize the individualized vision for each building. This makes them uniquely qualified in my estimation, as they are both frugal, and inventive. Hope my positive review provides clarity in your consideration of VNYPM to manage your property. Professor J.

I rarely leave reviews, but my experience with Venture NY Property Management has been deeply…read morefrustrating. I simply asked for clarification regarding newly imposed co-op insurance requirements and how the coverage thresholds were determined. Rather than receiving transparent answers or supporting documentation, I was repeatedly told the requirements were "non-negotiable," threatened with fines, and ultimately informed that management would "not engage further" because the conversation had become "repetitive." As a shareholder, asking reasonable questions about building policies, insurance requirements, and risk management should not be treated as an inconvenience. At no point was any actual explanation provided regarding whether these limits were based on insurer recommendations, legal counsel, lender requirements, claims history, or any formal analysis. Instead, responses felt dismissive, defensive, and unnecessarily combative. Professional property management should include transparency, accountability, and respectful communication with residents -- especially when imposing financial requirements and penalties. I hope ownership takes shareholder concerns more seriously moving forward and improves how management communicates with residents.

We are an HDFC, which means we own our own Apartments and hired HSC as a managing agent to assist…read morein the daily functions of running a co-op. We have a Board in place and all decisions are "supposed" to go through us. I say this because some of the HSC buildings are owned by them. All was great in the beginning when we had to fire our previous management co for a myriad of reasons. Josh Koppel was attentive and sprouting how he would take of everything, and how the previous mgmt co "should not mess with him". The transition was pretty much stress-free. We received monthly maintenance bills, they provided excellent, concise statements and I say that because this simple function was severely lacking at, our previous Mgmt Co. They referred porters, accountants, vendors, and a Lawyer, all of which we interviewed and hired. All seem to be going great until it wasn't. They would fail when it came to needing assistance in our storefront renters, problems with shareholder issues, finding solutions to building problems, loss in income, and answering calls and emails. All were met with rudeness, lies, and lack of attention. All is good if your building is making money and they don't have to do anything. There is so much grift and nepotism at HSC, it will make your head spin. I was warned before hiring them, "Josh Koppell likes to take over". I wasn't sure what that meant but I sure do now. He has to profit off every vendor and outsources almost every function so you end up paying several different entities in addition to their monthly fee, which was very inexpensive on the face. They sabotaged us. Offered no assistance during the pandemic where they continued to get paid and just watched us fall with losing so much in rental income. They try to divide and create riffs amongst board members- they like the ones that are silent and don't ask questions. They refuse to answer questions regarding finances and remove us from their "Master Plans" from which they profit off. I should add, almost every vendor is his relative, including those that are on his "Master Plans". Myra, the building Manager, should not go unmentioned either. She lies and her only job is to serve her boss. It's a joke that she is Manager.

Worst management company I've dealt with…read more Since HSC Management took over, the building has gone downhill fast. Ongoing elevator problems, essential services and amenities being taken offline, unresolved pest issues, and inconsistent heat have all become part of daily life. Communication is poor with no updates. Debra kaplan is a snake who avoids responsibility and is extremely rude to tenants on the phone. For the amount of rent being charged, this level of management is unacceptable. If you're considering a building run by HSC Management, proceed with caution.

When we moved to Greenpoint this past July, we never thought that we'd have a situation like this…read more Twelve Oaks Management was a court appointed management company. Our landlords are going through a divorce, so they were supposed to take care of our needs in the meantime. While it didn't sound promising, we didn't think we'd go through the seven month ordeal we did. From the moment we moved in, there were some bad signs. There were no screens on the windows, our bathtub faucet handles didn't function. Our bathtub? Peeling! I think we got screens after two weeks, the faucet deal was fixed sooner. This was only the beginning. We started having hot water problems. It was always a guessing game as to the boiler's functionality. It was awful. It only got worse come the cold months. I would say, that over the months of winter, we had for maybe a month, total. And it was weak. It would come on maybe twice a day. Hot water? Still a guessing game. And we're not including the weeks at a time that we'd be without both. I would call. And call. And call. I would get the same promise that it would be taken care of. There are several elderly couples in our building, as well as many small children. It was despicable. Not even when I called while sick as a dog, huddled beneath multiple blankets, did they take action. Then the roaches started. We're not dirty people. But this problem got out of hand. We couldn't cook without having to kill 5-10 roaches that would come out of the cracks between our counter and the stove. Some nights, we don't even want to cook because it would mean being face to face with these disgusting creatures. They sent an exterminator once. He sprayed a little. And then put out a glue trap, telling us to keep being clean. Things have gotten worse. Twelve Oaks Management clearly has no interest in the properties they manage. I saw a review of them on Citysearch, from someone in a midtown building, and it's the same story. If you find out that Twelve Oaks is managing a prospective home of yours, RUN. RUN, RUN, RUN. Run, like Scar tells Simba to do after Mufasa dies. Run away and never come back. I am happy to report that the court has appointed a new management, one that seems to have fixed the boiler correctly (there were always people "fixing" the boiler with Twelve Oaks managing...it would last about a day). Our apartment is now so warm we have to crack windows. We haven't been without hot water since Wednesday. A gentleman from the management company came to apologize for our situation, and URGED us to call him whatever the problem. You know how people say you can't know true happiness without knowing sadness? Well, that's how I feel about these management companies. But I kind of wish I never knew "sadness". Those seven months sucked.

From the moment I started my search for a property in Queens, this team went above and beyond. They…read moreweren't just a property management company--they were a true partner every step of the way. From helping me assess neighborhoods to flagging red flags during walkthroughs, their guidance was invaluable. They're incredibly well-connected, which meant I had access to trusted contractors, inspectors, lenders--you name it. I never felt like I was going it alone. Every question (and I had a lot of them!) was met with patience, clarity, and real insight. Since closing, they've continued to deliver--responsive, detail-oriented, and truly invested in the long-term success of my investment. Reliable property managers are hard to find. Reliable partners are even rarer. I'm so glad I found both here. Highly, highly recommend.

Lydia has been invaluable in helping me navigate the complexities of real estate investment in NYC…read more She has remarkable insight into the different neighborhoods of NYC and also is incredibly responsive, reasonably priced and well connected.

Adrian managed my co-op building for years. He is such a hard working individual. Always…read moreprofessional, always detail-oriented, always knowing who the right company to call for any issue that comes up. He follows up during each project stage and is knowledgeable in every aspect of taking care of a property.

I needed a property manager for my condo in NYC and found Adrian through Yelp based on his good…read morereviews. Adrian has been very good with prompt and accurate communication as well as smooth execution, all of which was exactly something I was looking for. I highly recommend Kahana Management for anyone looking for a reliable property manager. Looking forward to working with you!