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    Prestige Audio Visual Services

    3.7 (3 reviews)
    Open 7:00 am - 2:00 pm

    Services - Prestige Audio Visual Services

    Equipment rental

    Party equipment rental

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    Party Factory - Chairs and decor provided by Party Factory Events

    Party Factory

    (15 reviews)

    I am sharing this as a caution in choosing this company as I see many positive reviews but our…read moreexperience was FAR from positive. I was part of my best friends wedding this past weekend and our experience with Party Factory was beyond unprofessional, rude, and demeaning. My best friend placed an order for linens 6 months ago to which she was told they would be able to fulfill said order. Two weeks before the wedding (nearly 6 months since placing the order) she was contacted by Party Factory informing her they did not have the colors she wanted. Upset but understanding things happen, she came up with a solution and choose to do all white linens to which she was then told they also cannot fulfill. Again this was two weeks before her wedding after months of being told that everything was fine and she would be able to get the linens she needed/wanted. Upon the day of the set up and rehearsal (the day before the wedding) the linens were dropped off--this include disproportionate amounts of black, grey, silver, and white. On top of this, two of the white table clothes had stains and the company did not drop off the drapes for the ceremony backdrop. We called and waited to have them delivered. Further when they were delivered, there were lose threads and not all of the drapes were there. At this point we were so behind we did not have time to wait for more so we did what we could to make it work despite the mistakes made by this company. Thankfully, the venue allowed us to use some of their own and we ended up not using any of the black cloths. The night of the wedding when Party Factory came to pick them up the owner Cyrus was present and the wedding coordinator explained the stains and how we had not used the black asking for a refund. Cyrus was unbelievably rude, disrespectful and demeaning telling the wedding coordinator to "lower her expectations" and that she "obviously doesn't know the industry and has never done this before" to which she quickly corrected that she was a wedding coordinator and had been part of this industry for awhile. Further, several days after the wedding Cyrus sent an email to the bride accusing her of being a "bully" stating that "[she was] rude to [his] staff, and has unrealistic expectations of people especially after [she] hasbeen a bully to them.  [He and the staff] all love working on events and helping to make events the best product that [they] can, when [they] are working with people who are nice and share [their] goals of a great event it encourages [them] to double [their] efforts, however you [the customer] crap on people and are not the kind of customer [he] wants to work with.  Please use another company in the future." It is also worth noting that the individual he emailed (the bride) was not even present during the time of this encounter. I am in awe of the unprofessionalism and disrespect. I cannot express into words how much I would NOT recommend this company to anyone who wants an stress-free and communicative experience for their wedding or other events.

    Terrific Service, Great Rentals. Nice People…read more We have rented chairs, tables and tablecloths from Party Factory for a yearly spring gathering of friends and family now for three years in a row. Our experience was stellar all three years. They are easy to work with and very clear about logistics and prices. They arrived with deliveries on time as promised, and picked up on schedule. Their billing is seamless and has always been correct to the letter. Their equipment is in perfect condition. And they are very nice to deal with in person, on the phone and by email. Really just a great experience overall. Highly recommended and we look forward to working with them for all of our future parties.

    Prestige Audio Visual Services - partyequipmentrentals - Updated May 2026

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