They never answered the phone. They don't really care about the caller's needs. Ignoring a…read moreringing phone is a strong indicator of quality. Let that be a warning.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

Tried twice today to pick up a prescription but no pharmacist and horribly rude staff couldn't say…read morewhen they would be open or how to get medication elsewhere. There were two other people there asking the same thing and no clue how we can get our meds. Not the first time they have been disappointing but my insurance forces me to use them.

I was personally surprised to see how clean this location was. The staff member working there, who…read moremay have been the manager, was extremely professional and quick at the checkout process. They have a wide selection of every day needs ranging from medicine to food. There is plenty of parking around the building as well.

Had an appt at 2 pm. Was triaged and seen immediately. Blood work and EKG. They didn't call with…read moreresults and their website didn't work. Suggested I get a CT scan. No insurance. Care was good. The receptionist should tell everyone coming in with cold and flu symptoms to take a mask and wear it.

Fever and chills for 3 days and they wouldn't give me antibiotics. The wait time was supposed to be…read morean hour. Three hours later and two PA's I got sent home with Tylenol. Worst "urgent" care. if I could give

Friendly staff and quick service oncetaken back. Came in knowing I had a UTI and the…read morereceptionistlet me give a sample before being fully processed. Only reason for 4 instead of 5 is that no one told me it was delayed opening because of winter weather. That is a failing of corporate and their call center not knowing about the delayed opening.

Called the Menaul location at 7:30pm today 12/26 to verify if they were still open, what time and…read moreif they accepted Medicare. We were informed that they were open until 8pm and did accept Medicare. We arrived at 740. Once we arrived, we were informed by their front desk they stopped talking walk ins at 12pm that day. They stated they were informed by their manager to no longer take walk ins. This should've been communicated when we called 10 minutes earlier. This clinic is living up to their 1.5 star rating. Would recommend more transparency via clinics name, receptionist and the website if you're no longer providing urgent care services for walk ins at certain times.

Love love love this urgent care! I've done both telemedicine calls and walk ins! All times were…read morefast and got seen right away, forget waiting for hours at other places, this is the place to go. Professional, thorough and kind.

The morning after my arrival in Albuquerque last week, I woke up with an eye infection and serious…read morecongestion/cough. I had choices, so I chose Albuquerque Urgent Care Walk-In Clinic. Upon arrival I filled out the appropriate forms, and was promptly seen by Physician Assistant Susan Blair-Buckley. She diagnosed my eye infection as well as a sinus infection. Because I was going to be in Santa Fe that afternoon, she recommended a CVS up there. A few hours later in Santa Fe I picked up my prescriptions and was immediately on my way to recovery. I appreciate the care I received. My vacation was saved!

DO NOT GO HERE!!!!!!! Unfair billing practices is their specialty. I went here over a year and a…read morehalf ago and honestly forgot about the bill because they didn't bill me until OVER A YEAR LATER. Per NM law, they have no leg to stand on if they can't provide proof they billed you in a timely manner, ultimately resulting in them eating my bill. I was not about to pay it because they couldn't be bothered to bill me timely. About 6 months ago, my husband ended up at the same urgent care even though I told him not to. Guess what? Took them SIX MONTHS to bill him. We received a bill of $10 and called prepared to pay when the guy in the line notified me we owed over $100. I said that's odd considering I have a bill here for $10 that was "sent" 4/20/26 which, again, super weird because we just received this bill in JUNE. Proof that they don't have their crap together. The customer service guy was less than helpful so I asked to speak with the "supervisor" who oddly sounded like the same guy lol only to be HUNG up on TWICE. Called back immediately and demanded to speak to him but he was suddenly out of the office literally 10 seconds later . Then the guy said they were ready to take my $10 payment and I told them to eat the bill. I would not put it past them to charge me the full amount so better safe than sorry. Also, people, medical bills can't be sent to collections by law in NM unless they are over $500. Do your research! It'll save you a lot of money when it comes to companies like this with unfair and ILLEGAL billing practices. No sweat off my back. I was ready to pay what they billed me but after the horrible way I was treated, good luck to them and hope they go out of business. Will be reporting them to the BBB also. Save yourself the hassle. Do not use these people - they also have one other location on the east side. Avoid them at all costs!

the lady at the front desk was a real witch. not helpful at all. sorry you hate your job and gotta…read morebe here on a Saturday!

Lorenzo is the definition of a bad employee. Claimed to be the manager. Was more than rude, after…read morewe argued a few min I just left. Will not be spending my money here ever again .

This CVS is ridiculous. I had bought covid tests and I did not even open them and I tried returning…read morethem for the other tests they had for the same price and they said they couldn't. They couldn't give be a reason when they made excuses it was open. 1 open not used, everything packaged and 3 other buses closed and not open and still couldn't give me a good reason why. This place already has a bad reputation with bad service and not abject to return things with no reason. Not the place worth going to buy things. Go to a different cvs. These pharmacy people are incompetent and use Jess. The person helping me didn't even know how to scan them.

I would NOT recommend this clinic for any type of primary care or specialty care. I had an…read moreappointment with a Dr. Nathan Birnbaum who I found to be wholly incompetent as a physician, a gaslighter who told me I'd never be able to see a dermatologist there after reporting to him my personal history of Basal cell on my face. I settled for an inadequate skin cancer screening by this doctor and I should have know better to trust him, because I now am being treated for an obvious cancerous Basal Cell lesion on my face which requires surgery--which he missed. His bedside manner is atrocious. he's curt, he lacks compassion and his care should be completely avoided. Caveat Emptor !

From the owner: Our business specializes in providing wholistic care and treatment for those living with HIV. We…read moreprovide FREE and RAPID HIV and Hep C testing during our walk-in clinic hours. Our clinic has Hep C treatment, as well as PrEp and pEp. UNM Truman Health Services also has a gender affirming care clinic. Our goal is to empower community members with their status, and to raise awareness about HIV and help educate against stigma.

Went to UNM UC today because my symptoms were not improving. All the staff were fantastic. Everyone…read morewas friendly and efficient. All the tests were ordered and done in a timely fashion. Turns out I have pneumonia. This is a great place to go if you're needing more in depth testing such as labs and x ray.

The PA I saw was helpful but then transferred me to the ER and that experience was awful. It seemed…read morethey did that routinely rather than providing direct care at urgent care. I will not go there again.

An absolutely horrid experience in every single way. The facility is dated and dirty and should be…read morerazed. We waited 90 minutes to see a doctor and there was only one patient before us, with an additional 30 minute wait in the exam room. We were told we were seen as a priority because of our "young 'un" which was totally untrue. As we waited in the waiting room, one patient came in profusely bleeding from his mouth, held together with bloody t-shirts. The other clientele were "sketchy" to put it nicely. When we finally did see a doctor he was completely incompetent. The prescription for my one-year old's ear infection was for the wrong drug, wrong dosage strength, and wrong frequency. Luckily the pharmacist caught this or else would would have been giving my son something other than an antibiotic. I would not return if I were on my death bed and could not recommend this facility to my worst enemy.

Had the misfortune to see Dr Gieri here. I came in as a walkin because yahoo still shows this…read moreclinic as an urgent care facility. It's not but the staff was nice enough to work me in. However the rudeness of this Dr deserves negative stars. The reason for my visit was that I had been to 2 doctors over the last few weeks and still had ongoing problems. They had suddenly gotten worse. His response was, what do you want me to do that they haven't already tried? He prescribed a medication that turned out to be the exact same medication the first doctor had prescribed. It was another doctor in the ABQ health system. He had those records right in front of him. He was so sure he couldn't help me that he didn't review my records, nor try to help. Waste of time! If I had a grave medical issue this man surely would have put me one step closer to deaths door.