If you're visiting Puebla and you want to feel at home THIS IS DEFINITELY the place to stay. Their…read moreservice is the best and the rooms are very clean and new. Their staff is highly skilled and polite. They make you feel welcome and go above and beyond to meet your needs. I had a great experience and I highly recommend it. Thank you Santiago Hotel for making me feel at home away from home. Loved it Loved it! Un especial agradecimiento a la recepción por el Señor Jorge por tan excelente servicio!Hotel Santiago Es el mejor hotel de Puebla,nose diga más!

Realmente lo que no nos gustó fue la atención al cliente en el front desk, no tenía agua caliente…read morela habitación , llamé y la señorita que me tocó de mala suerte estaba de mal modo y con pésima actitud su nombre me parece es Jocelyn , algo así, estábamos pagando por la estancia como para no tener agua caliente , pésima actitud , 0 de 10 , aparte de eso el lugar limpio y la Sra que me tocó que me ayudara con la limpieza de la habitación , nada que ver , sonriendo a pesar de lo pesado de su trabajo , excelente . Pero pues ojalá pudieran poner personal atento que si tienen problemas personales los dejen en su casa .

Great hotel with amazing volcano views. We got the large balcony room which there is only one on…read morethe third floor. I thought it would be one of the higher up rooms but it still has an amazing view. The restaurant serves good food but I which there was more traditional simple options. The prices are reasonable but that is for me. I thought the restaurants around town are fairly cheap at around 25 US dollars for two with one or two drinks each. The hotel is more like 35 US dollars for same.

I had a minor issue with the central heater of the room which required a room change but other than…read morethat, my stay was very pleasant as always The staff is very friendly and attentive and the hotel has all the amenities you can ask for. Parking is only $90 a day and it is through valet parking. Fast and free Internet If you get a room on a higher floor, the views of the city are spectacular, in particular from the north facing rooms which I believe are odd number rooms The rooms are very comfortable and they have very stylish furniture The breakfast buffet downstairs may be a little pricey for what it is. There's a mall just behind the hotel that you can walk to and there is a brand new shopping center with a nice supermarket just across the street also You can essentially walk anywhere from here I will definitely stay here again and again

There is no doubt to me that this is a 5 star hotel…read more Customer service is very friendly and obviously enjoys their work and are always extremely helpful and generous whenever we ask for help. They offer a variety of different flavored water out near the lobby and also in the gym area and keep tea and coffee stocked in the computer lab as well as the lobby. They also sometimes have American style apples that they offer in the gym area. We were also offered nonalcoholic versions of some of their popular bar drinks near the pool to give you a sample with before you decide what drink you want to buy at the outside bar area. There is just the one outside pool however it was hardly used at all when we went and they keep the pool nice and warm at 28 degrees celcius or 82.4 degrees Fahrenheit which makes you feel warmer inside the water rather than outside the water. The gym was also decent, and like the pool, was empty with prestocked water bottles in the exercise machines. We were also impressed that they had a sauna area that you usually have to make reservations for but if there is no one there you can just ask for them to set it up for you. We will not hesitate to come here again while exploring Puebla.

We we had an evening meal here after going on a Puebla food tour in the afternoon. I only mention…read morethat because we were pretty full before we even sat down to eat. Things we liked: the sommelier was very friendly, knowledgeable, and helpful. He let me taste two different wines and I get to choose my favorite. He even helped us get a ride home. The food was generally quite good. We ordered four different items, including a beef ceviche, fried parsley, crema Poblana soup and mole poblano with chicken. My favorite of these was the crema poblano soup. All items were all nicely prepared. The servings were quite generous. Despite several complaints we read on Yelp about the prices, we thought they were pretty reasonable compared to what we would pay in the USA. Things we didn't like: there was some construction going on, apparently to prepare for Valentine's Day. There were some poorly behaved children running through the restaurant. There were large groups of waiters standing around talking to each other. The restaurant wasn't very crowded on this Wednesday night. Overall, it's a good restaurant with a few flaws on our one visit.

Very traditional and good food. Service very good and the ambience was nice. Definitely recommend…read morewhen visiting town.

Very nice hotel in a great location. Not too far from the square. Rooms named after famous…read moreHispanic people. Breakfast was great and the hotel is nicely decorated.

This is nothing less than a FIVE STAR hotel. From the gorgeous building itself, to the beautiful…read more decor, to the rooms named with international stars, to the spectacular included breakfast. We wanted to flee Mexico City and decided to head to Puebla. Found a great deal online and wound up in the rooftop suite. I've stayed in every level of hotel and this is the finest room I've ever stayed in. We were both sick,so we stayed in our first night and had room service which was spectacular. The cream of mushroom soup was the thing of dreams. Every breakfast was equally good. The staff goes out of their way to help and I mean that literally. My wife stopped in at the bar to order a Sangria, assuming she'd take it back to her room herself. But the staff her won't allow a client to go through such a bother and they insisted on bringing it upstairs themselves after making it. My wife speak a little Spanish and the staff speaks a little English and they were with giving information. The view from the rooftop is spectacular and on a clearish day you will get the most amazing view of the Volcano you will see in Puebla.