Extremely professional establishment and employees. We have a relatives items in storage here…read more(despite us living 9 hours away), and the experience was top notch from the get go. We called a month in advance, got rates, told them we'd be arriving with movers at end of October and we emailed and called up until our move in day. The facilities are brand new, spotless and very easy to navigate. Cameras everywhere, very secure feeling. Dan and Brian were both very friendly and so helpful. We definitely recommend this facility - we are paying approximately $109 per month for 5 x 10 unit with insurance and taxes included. Our movers even commented on how nice this facility is and how clean and professional. A+

I have never had to do something like this but I am now because what happened to me should not…read morehappen to others: I truly appreciated this place until they screwed me over. I told them November 23rd I was vacating my storage unit and got confirmation back from the property manager they would NOT charge me for my storage unit if I vacated by December 1st. I did this, sent another email confirming I did, asked if they needed anything else from me, and took a dated picture showing it was empty. They charged my debit card on December 2nd anyway. Then when I told them about this, they never called to update me (even though they got an update from their accountant and confirmed this when I called A SECOND TIME), and then told me it would take 3-10 business days for the money to be seen on my account. I did everything right and still got charged for an empty storage unit before the holidays and before rent is due at my apartment. They then told me it's up to my bank when the money appears on my account even though they caused the problem in the first place. I've had to do extra work for their mistake when it wouldn't have happened if the job was just done correctly. This is absolutely ridiculous, disheartening, unprofessional, and extremely frustrating. I wanted to recommend this place to my friends and coworkers and previously praised this place up and down. It's so unfortunate that lack of professionalism and responsibility from this company has now turned away many future customers. I will not be back and will tell anyone who needs a storage unit to not use this one.

We had a recent death in the family and have been going through decades of paperwork that included…read moresensitive information. We needed a place to drop the paperwork off to be shredded. Guardian happened to have a free shredding day the day we left our family's home. It was easy in, a young lady and the gentleman operating the truck were friendly and helped unload the five boxes of documents. The materials were loaded into the shredder as I watched. I can't say much about the business except that it looked clean, appeared to be secure, and if these two folks running the free shred day operation are indicative of the staff operating the storage facility, I bet it's a good one. Thank you !!

Mars hill storage is a new facility and a 10x20 is only $126. Guardian storage allows people to…read morechange your lock if they pay the bill. I had a contract but they are only used to benefit them. The bill went up 4 times in 4 years

I have never used a storage facility before but Guardian is tops. Isaiah at Guardian was very…read morehelpful and knowledgeable about his units and their availability and pricing. I rented a 10x15 drive-up which is easily accessible, clean, and well lit. I really like that it is a gated facility that requires a security code for entrance. I would highly recommend Guardian of Pleasant Hills to anyone!

Excellent customer service. Ray and David were wonderful. The truck that was meeting me was over an…read morehour late. They saw that I had been waiting and came out to my car to offer me water and helped load the boxes out. Once the truck arrived, my boxes were loaded up in less than 15 minutes and I was on my way. Highly recommend the Shadyside location. I have always been treated well here but this was above and beyond.

I, and my family, have been with guardian storage for more than a decade, and have been nothing but…read morepleased with the experience. The staff is knowledgable and always helpful. Recently, we were even able to use the guardian box truck to help with a large move. Mike and Hope, at the Bridgeville location, did everything they could do to facilitate us making the move, and getting all our belongings safe, and where they needed to be; and some are still at guardian.

Great shredding event, free with a donation to a wonderful educational program! Such a big help!read more

My experience with GuardIan Storage was very good. The facility is clean and the storage units are…read moreeasily accessible; both entering and exiting. The Manager Mike has always been kind and helpful. I have always appreciated his professionalism & patience. And if I am in need of renting another storage unit in the future, I would not hesitate going back to Guardian Storage.

Clean, easily accessible storage units. Management very knowledgeable and friendly. A few…read more"necessary" costs that were not very transparent but, convenient, easy in/out. Definitely recommend.

79Storage is an excellent place to put all that stuff. New units. Super clean. Easy to access…read more24/7. The guys who run it are SUPER responsive and great to work with. Truly painless, and that is what you want when it comes to storage units.

The whole staff here has been friendly and stove to meet my storage needs. On move-in good…read moresuggestions and considered other area sites that might be a fit. There was one maintenance item during my time there and it was resolved promptly when I made them aware of it. And finally they worked with me on move-out to make it very low effort & no headaches. You know how so many similar businesses might have you jumping through hoops or having to talk to multiple folks after waiting on hold? ... Nope none of that; just smooth sailing! Storage isn't cheap anywhere anymore, but I trusted this spot and it filled a need I had for awhile.

I needed a unit at the last minute and the lady in the office had one ready in less than 5 minutes…read more Facility is extremely nice and clean. Easy access. They even have a moving truck that you can borrow. The lady in the office is extremely nice.

I unexpectedly had my storage unit for eight years. It was interesting cleaning it out as I found…read moreseveral things that I really loved and missed. A lot went to the Mission and some went to trash but I have to say every single item was in perfect condition. There was not a bit of mold or mildew on anything. There was no mouse eaten bedding items. I was extremely pleased. I would use this facility again if I needed and I highly recommend it. Thank you.

I have utilized many storage facilities over the years for both personal and commercial use. We…read morehave always had a good experience, fair pricing and when it was time to move out, the process was very accommodating...until now. Secondary storage is a place I will NEVER entrust with my property again and DO NOT recommend. They hook you into month after month after month of leasing. Even with a 25 days notice, they say is unacceptable and **3333333are forced to charge another month. The owner, John and his side kick, Lynn are inexperienced business owners. There is no pro rating in terms of how many days of a particular month you occupy the unit. No consideration, no class! They threaten to auction your things and site these made up "laws" they claim they are forced to abide by. Owner also told me if I didn't like it, I should call state representative. Will not take partial payments! Refused my payments!