Albuquerque is so fortunate to have this healthcare provider so accessible. Everyone is so warm…read moreand welcoming. I always feel like they are truly present and never rushed. Clean and well organized waiting area.

I had scheduled a mammogram and a dexa scan for the same day. Never been here before and the place…read moreis huge. Outside, lots of parking and easy to identify address. Walking into the glass facade, is the reception area. Large space, and at 3:30 on a Friday it was quite busy. RECEPTION: I was greeted at the counter and given several forms to complete. Upon doing so, I sat for a few minutes before being called by name. REGISTRATION: I followed a young woman to the registration area. She took my ids and chatted with me informally. I felt like I had an identity and this was a good start. She scanned in my documents and I was all set. CHANGING AREA: I was escorted to the changing / waiting area. The wall art is very artsy and the changing / waiting room is quite calming. Given a medical gown, I was instructed to just remove my clothes from the waist up and don a gown - place my stuff in a black tote bag and wait. Within minutes I was called. MAMMOGRAM: The tech was in casual clothes and I told her I liked the informal feel. She said that on Fridays they get to be casual. So, the exam was typical. She was quick and efficient. We had to retake on image, but it only took a few minutes. Viola. Done. So I was escorted back to the changing/waiting area. DEXA SCAN: A few minutes later, I was again called by another woman and she walked me a few steps to the next exam room. She asked me a few questions, confirming everything I had already completed on the forms that were scanned. She asked me to remove my shoes and then she weighed and took my height measurement. Next, she had me lie on an exam table and told me to breath normally. The unit above scanned all the right places and then in minutes I was sitting up and putting my shoes on again. I returned to the changing area, put my top clothing back on and was ready to leave. From start to finish, I was in and out within an hour's time and that was so appreciated. Best of all, I received my Dexa scan results on MyChart the following morning. This is a very well-run, organized machine and I applaud them! Everyone was very full of smiles and there was not a moment when I felt pressured or felt tension amongst the staff.

I came here for an MRI. I had about a 20 minute wait despite arriving on time and had to a fill out…read morea few forms. Before an MRI, you'll visit a room with lockers where you stash your gear and lock it up with a key. Then the MRI is done and the staff will ask you what station you want to listen to. Over the loud machine, I couldn't hear my music, so I essentially had to lose myself in my thoughts and lie bored for about 25 minutes. If possible, request that the music in your headphones be turned up before the procedure.

Really happy with my experience. I've had a lot of MRIS and this will be my go-to place from now…read moreon. They got me in 2 days after I called. They ran on time in the office. They did a thorough intake so the radiologist knows what to look for and everyone was friendly and professional. Alex was my mri tech and he was the bomb!

I went in for an MRI and I didn't realize how claustrophobic I would feel.. when I entered the…read moremachine, I asked to come out within minutes. The techs helped me out and said "well it's not for the faint at heart" what? He basically called me a weak bitch. Thanks for the judgement. I'm in the medical field and I would never say that to a patient.

XRANM on Jefferson…read more See my previous review of Presbyterian Radiology at Kaseman and Downtown. After 3 weeks of trying to get imaging done at Presbyterian I gave up and called XRANM. I called on a Wednesday. The scheduler said someone had cancelled and I could get tested the next day, Thursday. I felt encouraged. While scheduling she asked many questions including if I have any sensitivity to the contrast agent they were going to use for the MRI. I told her that I received a gadolinium contrast agent several years ago for an MRI and got hives afterward. At that previous test, the radiologist there told me that there are two types of gadolinium based contrast agents, linear and macrocyclic. And that if I needed contrast in the future, to make sure they use the macrocyclic type because it is much less likely to cause a reaction. On Thursday morning I got a text from XRANM to preregister. There were many questions to answer including if I have a sensitivity to gadolinium contrast. I answered in the affirmative. I went to the appointment at noon. Before the testing would begin there was more paperwork to fill out. There was a question concerning sensitivity to the contrast agent and I answered yes. The technician was Desiree. She had me change into their pajamas and then started looking at the paperwork and said, we can't test you now because you have a sensitivity to the contrast agent. I was extremely disappointed and frustrated. I asked her if the contrast agent they use was macrocyclic and she had no idea. I asked her to get a bottle of the agent so we could read the label. Nothing on the label. I asked can we just do the part of the testing that did not include the contrast. She did not know. She called a male person and they stepped away from me to discuss so that I could not hear what they were saying. This guy came back to me and said he would talk to the radiologist. He came back later and said they would not do the testing. I told them that this was not acceptable since I had informed them the day before on the phone with their scheduler and during Thursday morning by text. This information was in their system and they should have contacted me late Wednesday or Thursday to cancel or reschedule. I had to drive in from Santa Fe for this debacle. I believe that employees at XRANM are poorly trained both technically and administratively. Administratively they are not communicating with each other. And technically, why should I know more about the contrast agent than the woman shooting it into my veins? As I was walking out they said wait, we have to call your pharmacy so that you can start taking some drugs before we reschedule you. I just shook my head and told them I was going home and would take care of myself as I have always done. Good riddance to you.

Had no choice but to use while in the hospital. I have 2 medical insurances. RAA is a contracted…read moreprovider with both. Insurance 1 shows the negotiated rate with a balance due. THEN insurance 2 showed a negotiated rate with FULL payment. Zero remained due since RAA is a contracted servicer. THEN Radiology 'forgot' they were paid by insurance 2 (no credit on their billing, which they sent to collection. Amount due - zero, and if they had taken the time to reconcile their records, they could have saved us all a lot of trouble.

My gastroenterologist doctor wrote an order for an MRI of the abdomen and a MRCP. This facility's…read moreMRI Team Lead, not a radiologist, said I cannot have both at the facility because Radiology Associates says they are the same exam. I can only do an MRCP. Interesting because they are not the same, even googling it tells me that. That is fine, I am going elsewhere and would not recommend a facility that thinks they have the authority to change my doctor's orders. Pretty scary place!

I was there for a PET scan. Everything went well: The check-in staff was pleasant and helpful and…read morefriendly. The tech who injected me was efficient and kind. The tech who monitored my progress and saw me through the scan was lovely and made sure I was comfortable. Good job X-Ray Associates of NM!

Called up to check what I would be charged by my insurance and told it was $0. Arrived and asked…read moreagain in person and was then told they didn't know. Called my insurance and was told that I would be charged the full cost of the procedure. Told them I was cancelling the appointment and was told there would be a $50 fee. Eventually they agreed to waive the fee as they lied to me over the phone about the procedure costs. Just received the $50 bill anyway. Avoid these people at all costs, they are dishonest (both in person and over the phone) and also charge double what other facilities do if you're not covered.

The Manager of the front desk was working, wow she's a piece of work. That's really all I can say…read more I have heard employees complain about her before and never though much of it, but wow. Blonde in her late 40's. But after getting through that, Connie my Technician was SUPERB!!! She more than made up for the unhappy Manager. I thank her for her genuine kindness, professionalism and efficiency. Keep her, she's a huge asset.

Told to show up at 5:20p for my appointment; it's now almost 7pm and still waiting. Why earth would…read moreyou have a patient show up so early??

I've never been to a medical office and billed after my visit and after I had already paid the…read moreco-pay at the office. Apparently, corporate greed runs this company. There are not content with what my insurance paid, so they took my co-pay, my insurance payment, and billed me the difference.

Run from this Center in Albuquerque, New Mexico, as others have done. The Center refused a…read morereferral for prostate cancer care from my Primary Care Physician. The previous referred physician used years-old diagnostic scans (65% reliability) rather than the newer PSMA-PET scan (94% reliability). The Center had no interest in the desire for a better diagnostic scan, saying I had to return to the previous referred physician who wouldn't order one. The Center wouldn't even provide a second opinion. Worse, the Center's representative was impolite and argumentative. I'm now working with my Primary Care Physician to find the best care, locally if possible. New Mexico, sadly, has a reputation for inadequate, substandard medical care for those with significant health challenges. I may have to seek better care out-of-state as others have done.

Still waiting a month for a referral. Long hold times and do not respond through their online…read moreportal.

i have been trying to get a primary doctor through Optum since Janury. each call is answered with…read more"call again next month." Why do you sign people up when you don't have the physicians to take care of those already registered with you. Yet every week someone from Optum calls me to encourage me to get my annual exam. sad

Try to avoid if at all possible. I made every effort to give them the records and information they…read moreasked for which I had sent from my urologist in another city and also hand delivered. I spoke by phone with them three times to confirm that they had everything needed. After an hour's drive to get there they told me that my information was incomplete and I could not be seen by Dr. Champlin. I was disturbed that all my efforts led to nothing and asked to see the doctor. Unfortunately, he is one of those physicians who presumes his medical degree also confers upon him a god-like status. I would have hoped by now that medical schools would teach patient relations rather than arrogance.

I just experienced the worst doctor's appointment in my life. Dr. Poon totally dismissed me and my…read morenerve pain. With no compassion or care he led me on for a month. He scheduled a follow up telling me a month ago it was too premature to do anything. Then today he said there's nothing to do, was very adversarial and left the room. I had to chase himdown in the hall for closure. The most unprofessional medical experience I have ever had!

I originally scheduled an appointment with fake "Dr. Poontang" for some pain I've had in my spine…read more We went through the appointment and he ends up determining the pain was not coming from my spine but in my shoulder? How does that even make any sense. After explaining to him I've had this pain for over 20 years he dismissed it as a pulled muscle and that the reason that my spine hurts is because I pulled a muscle in my shoulder. I'm not sure how this guy got his license but after seeing a real Dr I was correctly diagnosed with acute spinal cord injury and am scheduled for surgery next month. Dr Poon was clueless through this entire experience and I am going to report him to the NM medical board to have his medical license revoked. Uneducated and just looking to make a quick buck