Who has access to my medical records? Facility: Presbyterian healthcare NM Location: ?? Not sure. One of their many call centers. Date: 6/17/2025 thru 6/25/2025 Technician: Several women in several departments. Do you ever wonder who is accessing your medical record, why it is being done, when it is being done, is the information placed there accurate, and are your records secure? If you don't, you should be. Presbyterian has had three data breaches that I know of since 2019 that have compromised hundreds of thousands of their customers and employees personal, financial and medical records. I read online that at least one of the breaches originated within the ranks of Presbyterian employees. As a Presbyterian customer this has effected me three times. When this happens you get a "dear john" letter from them apologizing for the mishap, insisting that it was not their fault. They insist they are doing everything possible to prevent this and will continue to work to do so. Apparently, not exactly everything. There are basically two way scammers and hackers will profit from the loss of your precious information. One, they will sell it to other hackers who will then begin data mining your information until they get a match between your information and a source of funds such as a bank account. They can also use your information to steal your identity and purchase things or borrow money. Secondly, they will sell your personal information to other hackers who will use it to develop an accurate profile about you, and then use this information to blackmail you in some way. Sensitive medical records are prime targets for blackmail. We should all be able to access a provider's medical data base concerning our own records and be able to find out who has been allowed to see our records, when and why. I have made numerous attempts to get this information concerning my records. Over a week and a half I was bounced from one woman in one organization to another and back again with only the empty promise I would get an answer from the correct department. I spoke with people in Medical Records and Patient Relations. I spoke with Cecelia, Brenda and a supervisor Christy. In the end, Christy said "we can tell you when your records were accessed if you can give us a name"! My entire purpose in contacting these people was to have someone in their organization do a search for me for all persons and facilities that have accessed my records. She said "we don't know how to do that so it can't be done". This is ridiculous. Their My Chart software contains lines of data collected on everything I have asked for. I asked them to give me the number of their IT department so I could speak with them. They said that they will not do that. Where does this leave us? Actually at the mercy of Presbyterian's poorly trained employees that handle our data, and at the mercy of any hacker that gets that information. That's right friends, all of this information that we hold so dear is now in the public domain. read more

I love this Presbyterian office. The registration desk is hit or miss but having Tri-Core in house for labs is so convenient! It is not a big location and there is never a huge wait! I personally see Dr. Conlon as my internal medicine guy. He is thorough and personable. I have several rare conditions that I will deal with my entire life and I feel safe with him coordinating my care. There is ample seating space as well as a variety of options such as wider seats. They also have vending machines in case low blood sugar hits. There is a free water cooler as well. The nursing staff is top notch and responds quickly to messages via the online MyChart system. Today they even put me in another room that came available that Dr. Bagga wasn't using so Dr. Conlon could see patients more efficiently and Sarah, the MA, started my visit right away. read more

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I was disappointed at the lack of care. I had staff who didn't give damn. I had test run did not get proper diagnosis. And on my after care instructions it's says to take ibuprofen every 6 to 8 hours. I had to go to another state for medical care in person. I was charged did not receive any bills and had one bill sent to a collection agency. I had to call my insurance company for help. Never again. read more

This place is okay. It is your typically busy clinic, the doctors and clinicians are pretty nice. They are able to squeeze in walk-ins from time-to-time, but prepared to wait. I have seen Dr. Biffa, Dr. Kessler, Dr. Stuart, and Kenneth Roark, NP, they are all pretty good. They do a good job remembering their patients, don't make you feel like just another cog in the "patient" wheel. read more

A lot of these comments trip me TF out yo. "My doctor is mean because he told me I was fat, wah" "I have a bad doctor because because he told me I couldn't have my xanax, wahhh!!". Guess what, it's a doctor's/nurse practitioner's/PA's job to tell you you are obese or you WILL DIE from it. Guess what, xanax is a dangerous, addictive drug and should only be used in a minority of people. Good medicine is not popular because they have to tell you the TRUTH. If you want a pill pusher and a sell out willing to tell you what you want to hear, go to another practice. I have been taking my kids and my elderly parents to this clinic for years and the attention has always been superb. read more

If I could give this place no stars I would. I made an appointment here to establish care with a PCP after moving to ABQ from TX, I hadn't been under the care of a doctor for a year and the doctor I saw was aware of that. The nurse who took my vitals was very rude and treated me like I was an idiot, once I saw the doctor he proceeded to refill prescriptions for medication I hadn't taken in a year and told me to start taking them again. I filled my prescriptions and began the medication and a few days later was so violently ill I could hardly get out of bed. I sent a message to my doctor telling him what was going on, he called me and told me I needed to continue taking it because of my health which to me made no sense because he had no idea where I was health wise because I never got labs done. The lack of compassion in his voice was so off putting. I have to admit I was traumatized from that experience a year later after I got new insurance I established care with another medical group, I got labs done and all revealed I was HEALTHY, aside from one thing which was extremely under control and I didn't need the medicine he was prescribing me. read more

This is the worst medical clinic in Albuquerque. I've been helping a disabled friend with her medications and she needed refills from her Primary Care doctor at this clinic. The receptionist staff lost the list of medications and the name of the pharmacy so the doctor called in the wrong medications to the wrong pharmacy. When I went back the same day they said "too bad the doctor is gone for the day." They wouldn't even call the wrong pharmacy and tell them not to fill the prescriptions. Three days later and my friend is still without her critical diabetic supplies and her insulin. The correct pharmacy has also been trying to get the doctor to call or fax the prescriptions but they have had no better luck than me. read more