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13 years ago

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Presbyterian

Presbyterian

(8 reviews)

Eastside

Who has access to my medical records?…read more Facility: Presbyterian healthcare NM Location: ?? Not sure. One of their many call centers. Date: 6/17/2025 thru 6/25/2025 Technician: Several women in several departments. Do you ever wonder who is accessing your medical record, why it is being done, when it is being done, is the information placed there accurate, and are your records secure? If you don't, you should be. Presbyterian has had three data breaches that I know of since 2019 that have compromised hundreds of thousands of their customers and employees personal, financial and medical records. I read online that at least one of the breaches originated within the ranks of Presbyterian employees. As a Presbyterian customer this has effected me three times. When this happens you get a "dear john" letter from them apologizing for the mishap, insisting that it was not their fault. They insist they are doing everything possible to prevent this and will continue to work to do so. Apparently, not exactly everything. There are basically two way scammers and hackers will profit from the loss of your precious information. One, they will sell it to other hackers who will then begin data mining your information until they get a match between your information and a source of funds such as a bank account. They can also use your information to steal your identity and purchase things or borrow money. Secondly, they will sell your personal information to other hackers who will use it to develop an accurate profile about you, and then use this information to blackmail you in some way. Sensitive medical records are prime targets for blackmail. We should all be able to access a provider's medical data base concerning our own records and be able to find out who has been allowed to see our records, when and why. I have made numerous attempts to get this information concerning my records. Over a week and a half I was bounced from one woman in one organization to another and back again with only the empty promise I would get an answer from the correct department. I spoke with people in Medical Records and Patient Relations. I spoke with Cecelia, Brenda and a supervisor Christy. In the end, Christy said "we can tell you when your records were accessed if you can give us a name"! My entire purpose in contacting these people was to have someone in their organization do a search for me for all persons and facilities that have accessed my records. She said "we don't know how to do that so it can't be done". This is ridiculous. Their My Chart software contains lines of data collected on everything I have asked for. I asked them to give me the number of their IT department so I could speak with them. They said that they will not do that. Where does this leave us? Actually at the mercy of Presbyterian's poorly trained employees that handle our data, and at the mercy of any hacker that gets that information. That's right friends, all of this information that we hold so dear is now in the public domain.

I love this Presbyterian office. The registration desk is hit or miss but having Tri-Core in house…read morefor labs is so convenient! It is not a big location and there is never a huge wait! I personally see Dr. Conlon as my internal medicine guy. He is thorough and personable. I have several rare conditions that I will deal with my entire life and I feel safe with him coordinating my care. There is ample seating space as well as a variety of options such as wider seats. They also have vending machines in case low blood sugar hits. There is a free water cooler as well. The nursing staff is top notch and responds quickly to messages via the online MyChart system. Today they even put me in another room that came available that Dr. Bagga wasn't using so Dr. Conlon could see patients more efficiently and Sarah, the MA, started my visit right away.

Shah Syed N MD - internalmed - Updated May 2026

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