On July 26th I went in for some cigarette papers I gave the cashier a $20 bill only to find out…read morethat she had only returned change for a five I was told that I had to wait a week for the owner to get in touch with me a confirmation about returning my $15 today was a week and when I went into the store after not receiving a phone call I was told by the same cashier who gave me back the wrong change that I came into the store two times that day I never went into the store two times that day I went into the store between quarter to 5:00 and 5:00 that evening I will be returning with the police requesting camera footage for results of getting my $15 returned beware of people who want to keep your change!

Good: selection of tobacco and tubes Bad: just started…read morecharging a fee to use a debit or credit card. Nobody carries cash any more and I'm sorry to say I'll be looking for another shop that doesn't charge a fee. I spend $50 when I shop there and it's ridiculous to pay a fee for large purchases.

Great ambiance and the drinks were delicious! Cigar selection was good as well. Nice lounge to…read moreunwind with good company!

Best cigar lounge ever, people are great patron are great just a great place to be any day of the…read moreweek

Paid $59 somewhere else in FL for my carton of preferred smokes. $71 here. Ouch. I should have…read morewaited till I got to VA. That's where the deals are.

Rude ass woman working the register. Didn't know where anything was, knew nothing about the store…read moreshe was working at. Extremely overpriced store. I don't care if she had an off day, she was awful. And refuses to answer the phone at her store when there's a complaint. Waste of my time

From the owner: HYWAZE Smoke Shop, established in 2023, is a premier destination for high-quality smoke and…read morewellness products in Melbourne, FL. With a growing presence of 30 locations across Orlando and Tampa, we offer a diverse range of items including vapes, gummies, pre-rolls, THCP products, kratom, as well as Delta 8 and Delta 9 selections. Our commitment to exceptional customer service and a curated product line ensures that every visit meets your unique preferences. Explore the ultimate smoke shop experience with HYWAZE.

Awesome place and great staff. Great prices great flavors and always gas what I like for my vapes.read more

Great location and prices!! Staff is knowledgeable and very friendly!! Definitely recommend this…read moreshop for your vaping needs

Great service. Good selection for a good price. I was able to walk right in and get what I wanted…read morewith friendly service.

Came here to get a white owl. It's 7:30 pm. They close at 12am. Sign on the door be back in 5-10…read moreminutes both doors locked. I'm looking at employee behind the counter who is sitting there laughing at me. F this place went to racetrack.

From the owner: HYWAZE Smoke Shop, established in 2023, is a premier destination for high-quality smoke and…read morewellness products in Melbourne, FL. With a growing presence of 30 locations across Orlando and Tampa, we offer a diverse range of items including vapes, gummies, pre-rolls, THCP products, kratom, as well as Delta 8 and Delta 9 selections. Our commitment to exceptional customer service and a curated product line ensures that every visit meets your unique preferences. Explore the ultimate smoke shop experience with HYWAZE.

My father recently got a medical marijuana card due to severe back pain. It was his first time…read moregoing to any type of smoke shop and he was taken advantage of. He already has a medical marijuana card and bought his first THC cartridge. He bought the vape and was sold a CBD cartridge and when he came back in the car, a minute after buying, I let him know he already has a cartridge and to return it. He walked back in within minutes to return the unwanted cartridge and the man told him he is unable to do so without explanation. Horrible customer service!

Place is over priced and has a super small selection of just about everything I've been here about…read moretwo times now and the first time I told myself I wasn't gonna come back but I have to give everything a second chance and the second time was worse than the first

Another 5-star experience at Cloud Nine today. Knowledgeable, professional and courteous customer…read moreservice. Well worth the drive to find availability when all our nearest shops are out of stock of my son's brand. And the prices are terrific! Thank you again.

Worst customer service I've ever experienced in my life ! After being ignored as I patiently waited…read moreI was treated as if I wasn't buying something simply because I asked questions about a product. He basically had no products or very limited supply of the few brands he did have. I needed assistance because of bad eyesight and this short tempered ignorant man proceeded to raise his voice at me insisting I was not going to spend money so he wasn't going to waist time ! So from the looks of the place dark an dingy poorly kept store and his limited inventory and shifty prices I'd say I'd lucked out him being so ignorant clearly unprofessional I'm certain worked out best in my favor I could foresee problems. I left and if I were you save yourself the headache