Be prepared when you walk in. You're going to be greeted by loud head banging music. And don't you…read moredare complain. He'll just tell you sorry you don't like it. Suddenly I remembered why I didn't go back there after the first time I went there. And I can't imagine having such a s***** attitude and expecting a business to stay open, but I guess that's just how it is now.

Pretty cool shop. Checked out a few items with my friends and the owner was nice and welcoming…read more Honestly I thought the store in Vegas was the only one but what do you now they have one here in Melbourne too. Nice spot, definitely check it out

Everyone that I have interacted at the store have been so nice and extremely informative. I can…read moretell they were not just trying to make a big sale, but they were really invested in what you were looking for specifically.

Godda love the small business feel here. Staff is welcoming, very friendly and "eager" to assist…read morewith any questions and needs. They are very community oriented as well as personable. Its also a nice gathering place too. I'd sure enjoy seeing a more expanded stock of vape juice brands though. They will be my first stop for my vaping needs.

Best smoke and assesories shop in the county ( great choices. Great prices. Helpful staff and…read moreawesome gummies they recommended! Great vibe we will be back

So disappointed with this place.. I used to love going here to buy my stuff.. But lately the clerks…read moreand their customer service is horrible!!! There used to be a really sweet girl there and she was always so bouncy, helpful and had amazing customer service attitude as well as skills.. She always greeted everyone that came in the door.. Guess it's time to find a new smoke shop that appreciates their customers.

Vape staff is highly educated on current vape products. Wide selection of pod devices, e-juice and…read moremods. They carry CBD products as well... Rating 100%!!!

this place just charged my friend $32 for a MNKE BARS that is only $12. I know there's a mark up…read morebut that is INSANE!

Another 5-star experience at Cloud Nine today. Knowledgeable, professional and courteous customer…read moreservice. Well worth the drive to find availability when all our nearest shops are out of stock of my son's brand. And the prices are terrific! Thank you again.

Worst customer service I've ever experienced in my life ! After being ignored as I patiently waited…read moreI was treated as if I wasn't buying something simply because I asked questions about a product. He basically had no products or very limited supply of the few brands he did have. I needed assistance because of bad eyesight and this short tempered ignorant man proceeded to raise his voice at me insisting I was not going to spend money so he wasn't going to waist time ! So from the looks of the place dark an dingy poorly kept store and his limited inventory and shifty prices I'd say I'd lucked out him being so ignorant clearly unprofessional I'm certain worked out best in my favor I could foresee problems. I left and if I were you save yourself the headache

Everyone is always very helpful and nice. Always goes the extra mile to explain the products and…read morehow to properly use them. I always recommend. I have been going to them since the day they have opened.

Can't say I was impressed with the place. Small selection of…read moremods. Clueless staff. I bought my first kit from them based on their recommendation for a newbie ex smoker. They sold me a kit that's the furthest thing for a new vaper and dern near killed (I'm over dramatizing, sure). After joining the few vaping forums and gaining some good knowledge, what they sold me was for the experienced DTL (direct to lung) instead of an MTL (mouth to lung) which is preferred for tobacco smokers. The selection of mods is extremely limited for such a big store. The selection of juice is equally limited to mostly the "Pure" brand name. The store itself is wide open with space and you'd think they'd use it for a larger selection of stock options. Instead what you see is an area to sit for some reason, a gathering place for noisy, sloppy looking guys and gals. The noise itself made it very difficult to hear the salesman. The sales staff were equally sloppy in appearance. Like they just woke up, unkept hair, sloppy clothes. Like they just crawled out of mom and dads basement after a rousing all nighter of dungeons and dragons. If you want clean knowledgeable staff, large selection then make the extra effort to make go to old downtown Melbourne and visit Cloud Parlor Vapes. They have very long store hours there too.