The most amazing detailing job I have ever had on any of my vehicles, highly professional, flawless…read morework, worked on my vehicle for many hours, amazing value for quality service.

I had these guys detail and power polish my boat in October, I forgot to leave a review then, but I…read morewas more than pleased. They revived my boat to new!!! I just had them back to detail a car we bought, unbelievable again. They even removed the scratches on the plastic from shoes. Incredible!!! Prices were very fair!! I highly recommend

Great place to get your vehicle detailed. Great staff that go above and beyond the service…read morerequested. I would highly recommend them for your vehicle detailing.

Probably one of the best auto repair shops I have been to, they were very reliable, had great…read morecommunication, didn't do extra work, but added value and confirmed the work required after the diagnosis. Their head mechanic went over the invoice with us on top of the service underwriter. They even had a courtesy vehicle for me to use while mine was stuck in the shop for the day.

Squeezed me in with absolutely no warning, took the time to come back to me to explain what was…read morehappening, popped out and grabbed the part and had me back on the road in no time for an incredibly reasonable price. I explained cars and trucks were not my thing and they didn't talk down to me or try and up sell me anything, also their shop is shockingly tidy, probably the tidiest one I have ever seen. Great work, much appreciated!

Made an appointment because of a suspected leaky heater core, dropped it off, got a call later…read moresaying it all looks good-no issues-pressure tested to 20 psi for an hour, no leaks.I was told they took the dash apart a little bit so they could see the core.No sign of leakage, told to monitor it.Picked up truck, paid the 175$ drove home 10 kms lifted floor mat on passenger side-wet with antifreeze,Waste of time and money, not recommended

I took my 23 year old Jaguar there and got fantastic service. They were so experienced that they…read moreknew just what to do to breath new life into my old car. Very grateful for the fairness and experience I highly recommend these guys especially if you have an old Jag!

friendly people, fair and reasonable prices with great service. Been going for 8 years now and have…read morenever been disappointed.

Do not bring your car here. I was scammed over $300 for them to put JB weld on my valve cover, and…read moredidnt get my car back the entire day. Charged me for parts I didn't need and 2 hours of service for what was a 30 minute hillbilly fix up on my car. Lyle is extremely disrespectful and I do not believe he should be a licenced mechanic.

Brought my car in for brakes. Price was reasonable, staff was very friendly and helpful and brakes…read moreare great now. Would go back for sure.

If 5 star maximum is allowed, I would give this business a 10 star rating! They are professional…read morein every way and I thank Scott, Ron and all those talented worker behind the shop doors. I was surprised and found myself babbling after checking out the paint and caring given to my 2008 SUV. I have worked diligently to keep it in top shape and was heartsick from KGH hit and run parkers. These professionals returned my vehicle to a like new finish and I can't thank them enough for the feeling of pride in my older model. They went above and beyond and I would recommend them to anyone reading this or asking me who to go to.

Hello Stacey. I have not heard anything from Craftsman Collision since you responded to my…read moreprevious poor review from 2 months ago. I stopped by the West Kelowna Steven's Rd location and spoke with your manager Ben again. I was told I would hear from the Operations Manager who is away on vacation. The paint job from your shop is bubbling and so is my anger and frustration from getting a poor repair and no resolution. Ben told me today that I hurt his feelings. I offered him my empathy and let him know I spent my career in customer service for more than 30 years so I understand. I have included pictures below and will continue to advertise and share my story until Craftsman Collision repairs it right.

Excellent attentive service!! Drew went over and above to fix my sisters car, everything was…read moreexplained to me, he kept us informed and updated. I highly recommend this company, getting an car fixed can be scary and overwhelming but we were walked through what needed to be done and are very happy. Thank you!!

AVOID!!!BEWARE CON MEN!!! Drew and Dave are very good at telling you what you want to hear - real…read morecon men...and once they get your trust, then they bring down the hammer. That came in the form of extremely inflated parts costs put into the quote: Upper Ball Joints 2@ $196.08 = 392.16 and Lower Ball Joints 2@ $207.63= 415.26. Total parts bill for these was $807.42 plus tax. So being in a hurry to get the vehicle back to the coast, I trusted them that those were fair prices. They did the work ( and more that was on the list but not all that was) and I paid them and left. Subsequently I had some questions about the work as they did not complete all requested work ( e.g., leaving me all the parts they claimed to have replaced, doing an oil change, etc.) . And in their pre-purchase inspection, failing to disclose to me obvious deficiencies ( auto transmission rigged so that you couldn't downshift manually for example - because of bolt inserted in shift lever). Suspicions growing, I called Turner Volkswagen in Kelowna to price ball joints. They quoted $110.50 each for VW OE uppers and $46 each for after market lowers. Total for 2 of each: $313. So the difference is $500. I was flabbergasted. I called other parts suppliers and the prices were similar or less than Turner Volkswagen. I called Drew and asked him what was up. He said essentially, 'So sad, too bad, you signed off on the quote with those prices so we gotcha!'. If you insist dealing with them, realize that everything they say is calculated to gain your trust, then when they have it, they drop the hammer and rip you off. Who wants to have to check all parts prices before signing off on the quote? Better to just avoid them and go to another shop.